We have the sunset helicopter/jeep tour booked for tomorrow. The weather forcast doesn't look good.... Will we get a full refund if you cancel because of the weather? How will we know for sure if it's cancelled?
Dear Deb,
If the tour is cancelled due to bad weather we will offer to reschedule your tour or offer to refund the full cost of your reservation.
You will be immediately notified if your tour is canceled due to inclement weather.
Best Regards,
Trisha
Customer Service Rep
I booked air fare to Paris on 8/4, I plan to attend the tour on 8/16. After buying ticket, if any unexpected reasons like fly is cancelled or delayed due to weather, or I have medical issue that prevent me to arrive to Paris, can I get full refund without any cancellation fee. How can I get the refund
Dear Terry,
The below cancelation fees will be assessed for the tour you are interested in.
1-9 Days Prior to Departure Date -100% of Reservation Cost
10-16 Days Prior to Departure Date -50% of Reservation Cost
17-47 Days Prior to Departure Date -30% of Reservation Cost
More than 47 Days Prior to Departure Date -10% of Reservation Cost+85.00 Euro.
Best Regards,
Natsu
Customer Service Rep
Hi,
I am planning tour from 2nd Aug to 4th Aug with my wife and 4year old kid.
I would like to see Niagara Falls and Washington DC.
Currently I am planning on traveling from New York LGA airport on 1st Aug and plan a nearby hotel.
Kindly let me know which tour covers all above, is the tour available on a above dates and what will be the price for my family of 3.
Is the booking fee refundable? Are there cancellation charges?
Regards,
Nick
Dear Nick,
We would like to inform you that in order for you to experience both Niagara Falls and Washington DC, you will need to take one of our tours that are at least three days in length.
The tour you are inquiring about is one of our more complete and compact packages that allows you to experience both sights in three days.
At the moment, the total for three people will be $255.00
Please click on the following link to view our terms and conditions and cancellation policy: https://www.tours4fun.com/cancellation-and-refund-policy.html
Best Regards,
Jean Luc
Customer Service Rep
Right now I am staying in La Jolla San Diego so I can reach directly to the pick up point. I want to take 7 days tour starting from coming Saterday (24h May).
My quarry is following-
1- I want to pay in cash in Las angeles, but I can book by paying with credit card right now which must be refunded after paying in cash at sight
Dear Dr Narendra Kumar,
Thanks for your inquiry.
All tours need to be booked online in advance. We can only further process to secure your seats after we get your full payment.
We are unable to refund the tour amount in cash upon arrival.
Best Regards,
Emma
Customer Service Rep
My parents are visiting me from China in June, and unfortunately I won't be able to accommodate them on this tour. Could you confirm that the tour guide speaks Mandarin Chinese? Also, compared to the similar 7-day tour also operated by your company that goes through Grand Canyon, which tour has a less hectic schedule / less strenuous for people over 60 years old? Lastly, what's your refund/reschedule policy?
Thanks,
Su
Dear Su,
We would like to inform you that on a majority of our tours, our tour guides are bilingual tour guides that speak Chinese Mandarin and English.
On the link provided you can find a variety of tours that visit the Grand Canyon as well as other destinations, all at a leisurely pace: https://www.tours4fun.com/tours/grand-canyon/
Lastly, on the link provided you can find our cancellation policy for further reference: https://www.tours4fun.com/cancellation-and-refund-policy.html
Best Regards,
Nathaniel
Customer Service Rep
another question: We are not american citizens so we have to get a canada visa. I don't think it would pose a problem. but in the event that we applied but failed to get the visas, is the booking fee refundable? or will Other choices available, like changing to a tour within the States?
Dear Eva,
We strongly recommend you make all necessary visa arrangements before you book your tour with Tours4Fun as any cancellations made after your reservation has been confirmed will be subject to our cancellation policy which you can find on this link provided: https://www.tours4fun.com/cancellation-and-refund-policy.html
Best Regards,
Marion
Customer Service Rep
I would like to join this tour on 13 June (Friday), please advice what is the latest time for self check-in at Day 1 and how can I get the name/address of this hotel at Toronto? If a join and pay now, is there any guranttee that the tour will go or there is at least certain days of prior notification given so that I can look for another tour or refund?
Dear Willaim Ching,
Thanks for your inquiry.
If you choose to self check in on Day 1, please check in after 3:00pm. Please leave us a comment when you'd like to check in as we need to inform the hotel in advance if it's very late.
After you make a reservation, it will take 1 or 2 business days to process, we will inform you wether the tour is confirmed or not. If the tour is not available, we will also try to recommend other tours for you and you also have the option for refund.
Thank you very much.
Best Regards,
Enny
Customer Service Rep
we are a family of three, interested in the 8-Day Los Angeles, Disneyland (Or San Diego), Universal Studios, Las Vegas, Grand Canyon, Yosemite, San Francisco Tour(With LAX Airport Transfer)
1. Do the Hotels have free wifi?
2 What do guests do for the duration of a tour that they have opted out of?
3. What kind of eating joints will there be stopovers for?
4. Can you more clearly explain the cancellation and refund policy?
Warm regards, Richa and Ashwin Shanker
Dear Richa and Ashwin Shanker,
Since we do not confirm the hotels until closer to the departure date we are unable to verify if wifi is complimentary. Please check with the hotel staff upon check in for their wifi availability and any applicable costs.
If you do not take an optional tour, this will be free time for you to roam the vicinity. Please note the time the tour guide advises you to return to meet the group.
Meal stops are arranged by your tour guide, while on tour, at various buffet areas, food courts, and fast food restaurants where all customers will be able to choose their own meals.
Please visit the following link to view the cancellation policy: https://www.tours4fun.com/cancellation-and-refund-policy.html
Best Regards,
Tom
Customer Service Rep
What happens in case of you are not able to confirm my reservation after I have purchased and paid for the tour/s. Do you refund the money or I have to mandatorily use your other tours.
Dear Shekhar Kale,
We will refund the money you paid if the tour cannot be confirmed by us.
You will also be given the option to reschedule, or book a similar tour reservation before we offer to refund the amounts paid for any reservation.
Best Regards,
Justin
Customer Service Rep
Hi, Am planning to be in new york in april and wondering if you will be doing the tour then. AM willing to wait to book, how far in advance do we need to book and also if we are unable to take the tour can we get a refund. Just thinking of your weather over there at the moment.
cheers