Hello, I am interesting in this tour in May 2014, when the deadline I can make reservation? I have conflict with the date that I can't make a reservation yet. And what is the refund policy? How many hour the tour stay in Swiss? Do we still have time to have some sightseeing in Lucern and Swiss Alps?
Dear Customer,
You are able to make your reservation as soon as you are decided. Booking closer to the departure date increases the chances your seats may not be available, so we recommend placing your reservation as soon as your dates are finalized.
Please click the link provided to view our standard cancellation and refund policy: https://www.tours4fun.com/cancellation-and-refund-policy.html
At major locations on the tour, you will have anywhere from 2-3 hours total sightseeing time.
For locations listed as optional excursions, you will usually spend approximately 1-2 hours at these locations.
Please speak with the tour guide while on the tour for more specific timings.
Best Regards,
Tia
Customer Service Rep
Dear Customer,
Yes, the tour itinerary will remain the same year round.
Should the tour be cancelled due to weather conditions, we will offer travelers the option to reschedule. If you are unable to reschedule to a different departure date, a refund will be issued.
Thank you for your inquiry.
Best Regards,
Alex
Customer Service Rep
Dear customer,
Please view our Cancellation Policy below:
https://www.tours4fun.com/cancellation-and-refund-policy.html
If the tour is cancelled due to bad weather, you will have the option to reschedule or we can offer you a full refund.
Best Regards,
Jane
Customer Service Rep
I am interested in this trip. I am wondering how long that we can stay in Yosemite and in Hearst Castle? can we be refunded if we have to change our schedule?
Dear customer,
On average, the tours usually allow1-2 hours for any place of interest depending on how much there really is to see at the location. Some tour packages will take you to many well-known attractions in one day.
Please click on the following link to view our Cancellation/Refund policy:
https://www.tours4fun.com/cancellation-and-refund-policy.html
The tour reservation price is non refundable if participants choose to leave the tour group early to arrange their own sightseeing.
Best Regards,
Andy
Customer Service Rep
Hi I'm keen on the Nov 16 tour.
However a few questions:
1) For Nov 16 tour, will Yosemite be part of the tour? Or will it be substituted with Death Valley as I am not sure whether Nov 16 is the start of winter yet.
2) If the federal govt still closed then and national parks not open, how will the tour at Death Valley/ Yosemite be substituted. Any chance for refund if we are notified nearer the date?
Dear Customer,
In Winter, Yosemite will be substituted with Death Valley for this tour starting in the first week of the month of November.
Should the Government closures still be in effect during your travel dates, we will keep you up to date with itinerary adjustments at that time, as well as explore rescheduling and refund options for your reservation.
Best Regards,
Thomas
Customer Service Rep
Dear customer,
Alternative sightseeing arrangements will be made in lieu of sights that are closed due to the Government Shutdown.
Best Regards,
Andy
Customer Service Rep
Hi, I am travelling to the USA at the end of this year and I am extremely interested in doing on this tour.
There are two things I would like to know;
1. The dates I'm free to do this tour are between the 23rd and 30th of December, is the tour still running on these dates?
2. If the weather is bad do we get a refund? Because I only have a restricted amount of time, rescheduling may not be an option for me.. I'm coming from Australia so it is a lot of money and distance to come and not be able to do it and loose all that money.
Thank you!!
Dear Customer,
The tour will operate every day except Monday and Wednesday until February 28, 2014.
If the tour provider cancels the flight, you will be asked to reschedule.
A full refund for the tour will depend on the circumstances of the cancellation.
Best Regards,
Edgar
Customer Service Rep
We are 2 people ,italians leaving from Brooklyn, We are planning to join your tour on the 13th of September 2013.
Questions:
1)Is the Pick Up available in Brooklin on that date, or we have to choose an other pick up Location?
2) As far as the "package excludes", Admission optional Tours, can we purchase the ticket directly to the giude or we need to purchase them individually to each admission office?
3)Is there a minimum number of passenger you have to collect? If you don't rich the number, what is the refund policy?
4) What is the best telephone number to rich you in case of emergency? We have olny registred this °1-866-933-7368;
Thank you in advance
Dear Customer,
Unfortunately, the Brooklyn pick up location is only available until September 1st.On your desired departure date you will need to choose a different pick up location.
The tour guide will collect the money for the optional tours and purchase the tickets for the group as a whole.
After a reservation has been made and we receive full payment it takes between 1-2 days to confirm the tour.
If we are unable to confirm the tour on your desired departure date we will issue a full refund.
Once your tour is confirmed, we will issue your E-Ticket which will have an emergency contact number. You may also call our office for assistance.
Tel: 1-866-933-7368 (US&Canada)
Tel: 1-626-389-8668 (International)
(9:00am~5:00pm, Monday~Sunday, Pacific Standard Time)
Best Regards,
Edgar
Customer Service Rep
If the weather is bad and the airlines cancel the flights we do not get any refund - is this correct? Will Tours4Fun reschedule the tour at no extra cost? We are travelling to NY from overseas and are only in NY for a short period of time.
Dear Customer,
If the tour provider cancels the flight, you will be asked to reschedule. A full refund for the tour will depend on the circumstances of the cancellation.
Thank you for your inquiry.
Best Regards,
Nancy
Customer Service Rep
We would like to do the one day NY to Niagra Falls tour, the first week of October.
What are your terms and conditions and cancellation policy? If the weather is bad and flights are cancelled do we get a full refund?
Dear Customer,
Please see our cancellation policy by clicking this link:
https://www.tours4fun.com/cancellation-and-refund-policy.html
Cancellation Fee
7 Days Prior to Departure Date- 100% of Reservation Cost
8-14 Days Prior to Departure Date- 50% of Reservation Cost
15-29 Days Prior to Departure Date- 25% of Reservation Cost
30 or More Days Prior to Departure Date- 10% of Reservation Cost
If your flight is cancelled your reservation will still be subject to the standard cancellation policy.
If your flight is delayed, please notify us as soon as possible.
Best Regards,
Tanya
Customer Service Rep