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5-Day Everglades Safari Park, Key West, West Palm Beach
Becky
Apr 15, 2017
 
Q:
1- If we chose Newport Resort in June 2017, and you can not get this hotel for us, will you refund money to us? We don't want a substitute of another hotel. 2- If we choose standard hotel, how far we can walk to the beach? 3- What time are we back to hotel daily? Do we have time to go to the beach if we stay at a beach hotel? 3- Mall Transfer (one way $20, what does it mean?) Please advise. Thanks
QnA
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A:
| 2017-04-15 23:20:45
Dear Becky, Please note that hotels will be subject to availability. If you choose the hotel and it will not be available, of course, a refund will be provided to you, however, you will need to choose the next available accommodation for the tour. The standard hotel will have the same access to the area as long as you are in the designated hotel location. Please note that hotel information will be available one prior to your tour. Please note that order of day-to-day itinerary is adjustable depending on tour start day. The mall transfer of $20.00 is the fee for the one-way transfer from your hotel to the mall. To place your order for a reservation online, simply select your desired tour start date and the number of rooms you need/ travelers you are booking for on the upper right section of the tour information page, then click on "BOOK NOW". Best Regards, Junnie Customer Service Rep
5-Day Standard U.S. East Coast Bus Tour: Washington, D.
Linda Sjariff
Apr 01, 2017
 
Q:
We will be arriving NYC JFK on the 3rd May at 7.00AM. We will take your tour the next day. Do you arrange accommodation too? Can we get special price?As we would be better to stay at the same hotel in NYC for the 3rd ,as on the 4th may ,we will take your tour. If we cancelled the tour do we get refund? We are still waiting for the visa but we have to mentioned our accommodation. Awaiting for your reply soonest. Thank you
QnA
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A:
| 2017-04-01 17:36:23
Dear Linda, Thank you for your inquiry at Tours4Fun. Accommodations for the tour will be arranged in New Jersey for the first night. You can include a request to add on a pre tour extension to the package by including this in the reservation request section when placing your order online. You can also consider booking a 6 day tour that includes airport transfer service which is available for May 3, 2017: https://www.tours4fun.com/6-day-new-york-philadelphia-washington-dc-niagara-falls-boston-high-quality-tourwith-ny-airport-transfer.html For more information on our cancellation policy, please click on the link below: https://www.tours4fun.com/cancellation-and-refund-policy.html To place your order for a reservation online, simply select your desired tour start date and the number of rooms you need/ travelers you are booking for on the upper right portion of the tour information page, then click on "BOOK NOW". Best Regards, Kristine Customer Service Rep
San Francisco Day Tour" target="_blank">7-Day East Coast Economic Tour: West Point, Philadelphi
Jacquelyn
Jan 22, 2017
 
Q:
Has there been incidents that a a 1st-2nd week of March tour has been cancelled by tours for fun due to anything? If yes, do they refund 100% of payment? And do they provide any hotels for the days the tour was cancelled?
QnA
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A:
| 2017-01-22 04:52:57
Dear Jacquelyn, Thank you for your inquiry. We did not have the experience of cancellation of a March tour before. But any tour may be cancelled due to extreme weather or bad road condition. If so, we will issue full refund. You will need to arrange hotels for those days on your own. Best Regards, Claire Customer Service Rep
8-Day West Coast Winter Tour: Yellowstone, Grand Teton,
Nimi
Jan 02, 2017
 
Q:
1. What are the Admissions fees for the parks etc 2. If the company change the dates due to weather conditions do you refund the money. 3 do you get breakfast in the hotels?
QnA
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A:
| 2017-01-03 01:00:24
Dear Nimi, The mandatory price for Yellowstone National Park+Bryce+Antelope Canyon+National Elk Refuge+Snow+Great Salt Lake+Fuel Surcharge is USD$120.00/Person Meals are usually not included in the total tour package price and will have to be paid for through the course of the tour. Breakfast is not included but you will always have the option to eat at the hotel before you depart for the tour. Please note that you will be responsible for those charges before hotel checkout. Please view the complete list of what is included and excluded in the tour package price: https://www.tours4fun.com/west-coast-winter-tour-yellowstone-grand-teton-jackson-antelope-canyon-8-day.html#pricing The cancellation policy will only apply if the customer wishes to cancel, if any changes need to be made we will inform all guest accordingly. Best Regards, Andy Customer Service Rep
A:
| 2017-01-03 00:58:09
Dear Nimi, Thank you for your inquiry with Tours4fun. 1. Package Excludes Airfares or related transportation between your home and Las Vegas airport or chosen pickup location. All personal expenses including hotel room service and meals; however, you have the option to pay for meals that tour guide arranges. Service Fees for tour guide/bus driver (min. USD 10.00/day per person). Optional tours (Items and prices may vary due to different seasons and are subject to the final confirmation made by tour guide when on tour.). - Las Vegas Night Tour: $35.00/person (According to the weather) - Las Vegas Show: Please check with tour guide(tickets for KA, Believe, Le Reve, Fantasy, Zumanity, O, David Copperfield, Zarkana, Blue Man, The Beatles Love) - Ski: $150.00/Person(Duration: 2-3 hrs. Clothing, gear, boots rental fee, and the cost of the cable car are included. (Please bring your own hat and gloves.) ) - Yellowstone National Park+Bryce+Antelope Canyon+National Elk Refuge+Snow+Great Salt Lake+Fuel Surcharge: $120.00/Person(mandatory fee on tour) - Grand Canyon West Rim Helicopter: $159.00/person(For those choose Grand Canyon West) - Grand Canyon West Rim Admission w/ lunch: $90.00/Person Tour guides and drivers rely upon the service fees charged on the tour to supplement their income. The wages of tour guides and drivers are determined factoring in that they will receive service fees to augment their earnings. Please pay at least the recommended service fee because the tour guides and drivers work hard to accommodate many people on the tour. 2. We reserve the right to change tour Itinerary if necessary.We inform guest directly if necessary depending on the circumstance. 3. Meals are not part of your package, however the guide will make stops while on tour so you can purchase your meals. Best Regards, Jake Customer Service Rep
12-Day Western, Central and Eastern Europe Tour | Paris
Mohammed Nayeem Khan
Jan 02, 2017
 
Q:
Hi, I would like to book Product Code: 56-60937. Can I get the visa support letter before booking or I can pay some amount for visa letter. Or if my visa rejected than I will get full refund.
QnA
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A:
| 2017-01-02 05:54:04
Dear Mohammed Nayeem Khan, Regretfully we can only provide visa letter for confirmed bookings. The fee for the visa letter is $30.00 per booking. Please note that once the booking is confirmed, cancellation policy will apply. Thanks for your inquiry. Best Regards, Enny Customer Service Rep
5-Days Bus Tour to Toronto, Montreal, Ottawa, Kingston,
Lala
Sep 06, 2016
 
Q:
Can I reschedule o refund my purchase in case of I can not present in the scheduled day? When is the latest to make change before the departure?
QnA
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A:
| 2016-09-06 06:37:53
Dear Lala, Thank you for your inquiry. If you want to cancel the reservation after the tour is confirmed, the cancellation policy will apply. Please check the following link for the detailed cancellation policy: https://www.tours4fun.com/cancellation-and-refund-policy.html If you want to change departure date after tour is confirmed, there will be $30 amendment fee. You will need to inform us at least 3 days before departure. We will also need to check if there is any price difference. Best Regards, Claire Customer Service Rep
1-Day Niagara Falls Tour & Flight from New York**Roundt
Lee Todd
Sep 01, 2016
 
Q:
Hello there, My wife and I are from New Zealand and are traveling to New York, we are keen to go check out the Niagara Falls, just wondering if the Canada tour is via plane or coach? Also we are staying in Inwoods, is there somewhere close that we could be picked up from, and approximately what time will pick up be? Also My wife is gluten free, will there be a possibility of her getting a gluten free lunch option? And if weather is bad, and the tour is cancelled, will there be a full refund of price and/or and option to book another date? Thank you, Kind regard, Lee
QnA
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A:
| 2016-09-01 03:11:13
Dear Lee , Thanks for your inquiry. This is an airplane tour. This tour includes pick-up services from/to any Midtown hotel located between 23rd Street and 74th Street to/from New York City airports. **The pick-up services will be available only at hotels and at the Radio City Apartment Hotel. At any other accommodation (e.g., apartment hotels, hostel, motel and bed & breakfast), no pick-up service is available. We suggest you can leave us the address of the closest hotel from your location when booking online then our local office can confirm the pick-up time to you or they can advise the closest pick-up location to you based on your note. There will be no meal included in the tour price and the tour guide wil advise some food courts for you then you and your wife can decide for your lunch. If the tour was cancelled due to our reasons, the tour price would be fully refunded to you OR you can choose to reschedule the tour date freely. Best Regards, Carrie Customer Service Rep
3-Day Ottawa, Montreal, Quebec City & Thousand Islands
Sabeena
Aug 30, 2016
 
Q:
I would like to book 3-Day Ottawa, Montreal, Quebec City & Thousand Islands Deluxe Tour (Product Code: 209-89605) for three of us. I have question if in case we are not able to go, is that money refundable? Or can adjust travers without penalty? Thx,
QnA
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A:
| 2016-08-30 22:04:35
Dear Sabeena, Thank you for your inquiry at Tours4Fun. Once we have the tour confirmed, the cancellation policy applies on the reservation. For more information on our cancellation policy, please follow the link below: https://www.tours4fun.com/cancellation-and-refund-policy.html To place your order for a reservation online, simply select your desired tour start date and the number of rooms you need/ travelers you are booking for on the upper right portion of the tour information page, then click on "BOOK NOW". Best Regards, Kristine Customer Service Rep
Yosemite Day Trip
YULEI
Aug 23, 2016
 
Q:
I would like to book 1 day trip to Yosemite with your service. I was reading your cancellation policy and my question is if you cancelled the tour due to not enough passengers, will we get full refund because it wasn't mention? I would like to know before I made reservation. Thanks, Yulei
QnA
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A:
| 2016-08-23 21:02:46
Dear Yulei, Thanks for your inquiry, In the event that the reservation is not available due to not enough passengers or fully booked, we will process full refund back. To place your order for a reservation online, simply select your desired tour start date and the number of rooms you need/ travelers you are booking for on the upper right portion of the tour information page, then click on "BOOK NOW". Best Regards, Jeffrey Customer Service Rep
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