Is this trip fully refundable? I will book this trip 3 months ahead, then I will submit for Schengen visa. If I don't get visa, can I fully refund this trip?
Dear Md Andalibur,
Thank you for your interest on Tours4Fun.
If that is the case, then you have to follow the Cancellation Policy. It is stated on the website. https://www.tours4fun.com/reykjavik-holiday-4-day.html#special
The cancellation policy will apply after the confirmation.
NOTE: Your reservation is always subject to confirmation by email, normally within one to two business days.
To place your order for a reservation online, simply select your desired tour start date and the number of rooms you need/ travelers you are booking for on the upper right portion of the tour page, then click on "BOOK NOW".
Best Regards,
Marylou
Customer Service Rep
If I book tour with requirement of visa support document, then I get the visa, but for personal reasons, I cannot join the tour, will I be refunded the tour fee?
Dear To,
Thank you for your interest at Tours4fun.
We will be following our cancellation policy.
To place your order for a reservation online, simply select your desired tour start date and the number of rooms you need/ travelers you are booking for on the upper right portion of the tour page, then click on "BOOK NOW".
Best Regards,
Briccio Jay
Customer Service Rep
Please clarify cancellation policy.
Cancellation Policy
- 23 days prior to departure date: 100% of tour cost
- 24-29 days prior to departure date: 25% of tour cost
- 30 or more days prior to departure date: 10% of tour cost
Only cancelling 23 days prior to departure is 100% refundable.
It appears that cancelling prior to 23 days to departure you incur cost. This appears to be totally backwards with normal provisions.
Pending clarification, we may book now?
Dear David,
If you need to cancel your reservation with:
30 or more days prior to the departure date you must pay 10% of the tour cost as penalty fee
24-29 days prior to departure date: 25% of tour cost as penalty fee
23 days prior to departure date: 100% of tour cost, is not refundable
Thank you for your inquiry.
Best Regards,
Alberto Blando
Customer Service Rep
How to buy 15 day Swiss Travel Pass? I only see 3 days at $237. I will travel 8/15/19 (arrive Zurich 8/16/19) to 8/30/19.
Is the pass a e-pass?
Is it refundable? (with some processing fee?)
Dear Ning-Chia,
Thank you for your interest at Tours4fun.
Please be advised that there will be an option for the 15 day pass by clicking the Swiss Travel Pass Option under tour options on "Book Now".
Please be guided that you will be sent an E-pass and also to be printed pass voucher once we have confirm the tour.
Once the tour is confirm, cancellation policy will apply as per link below.
https://www.tours4fun.com/cancellation-and-refund-policy.html
To place your order for a reservation online, simply select your desired tour start date and the number of rooms you need/ travelers you are booking for on the upper right portion of the tour page, then click on "BOOK NOW".
Best Regards,
Wella
Customer Service Rep
I understand that payment is proceeded without confirmation of placement in the bookings. How long does it take for a refund if the tour is unavailable but payment has been processed?
Dear Fiona,
Thank you for your interest in Tours4Fun.
Once the tour is not available the refund process will be 4-5 business days,
To place your order for a reservation online, simply select your desired tour start date and the number of rooms you need/ travelers you are booking for on the upper right portion of the tour information page, then click on "BOOK NOW".
Best Regards,
Debbie
Customer Service Rep
I'm interested in your tour 56-24534 for two person me & my girlfriend.
I'm from USA ( US CITIZEN ) but my girlfriend id from Vietnam( Vietnam citizen ) & she lives in Vietnam.
I would like to book this tour 56-24534 but
is it refundable in case if my girlfriend doesn't get Schengen Visa from Vietnam ?
if yes then what are the conditions & restrictions apply
please let me know.
thanks
regards
Dear HATAL PATEL,
Thank you for your interest at Tours4Fun!
Please refer to the cancellation policy for this tour:
https://www.tours4fun.com/cancellation-and-refund-policy.html
To place your order for a reservation online, simply select "Check Availability" click on your desired tour start date and the number of rooms you need/ travelers you are booking for. Look over the tour options and when you are ready select "Book Now".
Best Regards,
Ambar
Customer Service Rep
Dear Tour 4 Fun
Please tell me that if i book a tour plan and paid payment through by credit card can i cancelled this and payment is refundable or not?
Best Regards:
Zeeshan
Dear Zeeshan,
Thank you for your interest on Tours4Fun.
The cancellation fee will go into effect once you submit your reservation. If your purchase cannot be confirmed for any reason, we will fully refund your purchase without any additional charges.
Amendment Fees:
•For any changes (date, departure location, tour, etc.) made on a reservation after a confirmation e-mail has been sent, the reservation is subject to a $30.00 amendment fee per change.
•The amendment fees will apply to all reservations, unless the tour booked has specific terms, fees and conditions listed under "Special Notes".
• If the request for amendment is for an addition to the number of guests to an existing reservation, the request is subject to confirmation within one to two business days, with an amendment fee of $30.00 per order.
• All other requests for amendment of existing reservations will be processed with amendment fee of $30.00 per order. (Cancelling any guests from a reservation is subject to the Tours4Fun Standard Amendment, Cancellation and Refund Policy.)
All hotel and tour schedules are arranged ahead of time. Any person failing to appear on the day of departure shall not be refunded.
Cancellation Made Within:
6 days prior to departure - Non- refundable
7-15 Days Prior to Departure Date - 50% of total purchase amount can be refunded
16-24 Days Prior to Departure Date - 75% of total purchase amount can be refunded
25 or more Days Prior to Departure Date - 100% of total purchase amount can be refunded
To place your order for a reservation online, simply select your desired tour start date and the number of rooms you need/ travelers you are booking for on the upper right portion of the tour page, then click on "BOOK NOW".
Best Regards,
Wella
Customer Service Rep
I'll be on Lower Antelope Canyon on September 2019. It's my intention to book the tour time option LAO. After booking will you confirm me the exact departure time? I'm reading that the tours start every 30 minutes. Booking the option LAO can I stay at the check in about 11:30 or is it too late?
For this tour how many days before to the departure date for a full refund?
Dear Gianluca,
Thank you for your interest in Tours4fun.
We suggest you to place your reservation as soon as possible to secure your seats.
Once the reservation is confirmed a cancellation policy is applied to your reservation.
According to our Cancellation and Refund Policy, cancellations must be made in writing by fax or by mail or by sending scanned/digital Cancellation Request Form with signature. To download Cancellation Request Form, please go to http://www.tours4fun.com/cancellation-and-refund-policy.php
Cancellation Made Within Refund Policy
6 Days Prior to Departure Date Non-refundable
7-15 Days Prior to Departure Date 50% of payment is refunded
16-24 Days Prior to Departure Date 75% of payment is refunded
25 or More Days Prior to Departure Date 100% of payment is refunded
• The Cancellation Fees listed above apply to all reservations unless the tour booked has specific rates or fees listed under "Special Notes".
To place your order for a reservation online, simply select your desired tour start date and the number of rooms you need/ travelers you are booking for on the upper right portion of the tour information page, then click on "BOOK NOW".
Best Regards,
Ayline
Customer Service Rep
Hi, is this river tour available on 9th April? I saw some sites only offer this tour starting from 1st May.
Are all your packages refundable, in case we change our schedule?
Dear Janice,
Thank you for your interest in Tours4Fun.
It is available for booking online. Please note that local tour provider reserves the right to make modifications to tour arrangements including order of tour activities, hotel and its location if deemed necessary.
For the cancellation policy, please refer to the link below.
https://www.tours4fun.com/danube-valley-benedictine-abbey-of-melk.html#pricing
To place your order for a reservation online, simply select your desired tour start date and the number of rooms you need/ travelers you are booking for on the upper right portion of the tour page, then click on "BOOK NOW".
Best Regards,
Marylou
Customer Service Rep