Dear Eric, It appears that the reason this tour was cancelled is because of the payment. It shows that they tried calling you to request for acknowledgement of credit card billing form, but you were not around to take the call so they left a VM. Apparently, they did not hear from you about it so they voided the payment on the credit card. It will reflect back on your credit card in 24 to 48 hours. If it has not, try to call your bank. Best Regards, Gianne Customer Service Rep

Dear Xueqin, As of now we still have seats available for the time and date requested. Please note that the availability is subject to change at any time. If we are not able to confirm your reservation for the date and time you had requested you should be able to get a full refund. Thank you for your inquiry. Best Regards, Gloria Customer Service Rep

Dear Cristiano, Thank you for your interest in Tours4Fun. The tour on April 23, 2018, is available at 1245 p.m. depending on the number of admissions needed.If any changes need to be made on a current reservation please provide us with the reservation number. Thank you. Best Regards, Leidy Customer Service Rep

Dear N.Ranasinghe， We can offer Visa Letter for this tour with the charge of $30.00. If you want the Visa Letter, you may leave us a note in comment part when you booking. Normally, the cost of a meal is about 7-13 Euro per meal As we do not provide the airfare for the tour, we will not be able to quote the prices for your flights. Additional fees not included in the reservation price that will be payable during the tour are listed below: Package Excludes Mandatory Service Fee (min. EUR 7.00/day per person, payable to the guide on Day 1) Mandatory City Tax (payable upon entry): - Venice City Entrance + Boat Trip + Overnight City Tax + Venice Local Guide: EUR 25.00/Person - Florence City Tax + Overnight City Tax: EUR 15.00/Person - Rome: EUR 10.00/Person - Pisa: EUR 5.00/Person - Monte Carlo: EUR 5.00/Person Airfare All personal expenses and additional hotel services Lunch and dinner Optional tours (prices and availability subject to change): We can process your order only after your full payment. Please note once the tour confirmed, cancellation will be made according to our cancellation policy. Thanks for your inquiry. Best Regards, Elsa Customer Service Rep

Dear Rishi Tandon, We do not have this tour available for July 1st. This tour is available for June 29th. The price for one room with 2 adults and 1 child is $2532.84, as long as the child is 11 or younger on the day of the tour. If you wish to make the reservation for 2 adults and one child, you would simply book for 2 adults and in the "Reservation Request" box, you can leave us a note letting us know that you would like to add one child under the age of 11 in the same room and we will adjust the price. There is not tour arranged for the last day as it's just for departures. We provide airport drop off service between 7:00 am to 10:00 pm. The duration of the bus all depends on each location as it varies by cities and whether there is traffic or weather conditions. You can make the booking by credit card online and it will give you the full amount you owe. If you go on Package Excludes on the website, it shows all the fees that you would have to pay on the tour. If you were to cancel the reservation, there will be a penalty. Cancellation policy: - Within 9 days of departure date: Non-refundable. - 10-16 days prior to departure date: 50% of booking price will be charged. - 17-29 days prior to departure date: 25% of booking price will be charged. - 30 days or more prior to departure date: 10% of booking price will be charged. You can contact us at the following: 1-626-389-8668 (International) / 1-866-933-7368 (US & Canada) Best Regards, Jackie, Customer Service Rep