1) May I check how much would be the cost to extend 1 night on last day at San Francisco?
2) When will I receive the information about the lodging on first day and will the contact number of tour leader be informed few days before my arrival?
3) My flight will only reach LA at 1955 hrs on first day, any issues with checking in hotel? Will there still be any briefing by the tour leader when I reach the hotel? Can the complimentary airport transfer to hotel be arranged on first day?
4) Any other additional cost for this trip that I would need to prepare? What are already covered in the trip?
Dear Clara,
Thank you for your interest in the tour. Please find answers to your questions below:
1. We can request a quotation from our tour operator for a 1-night hotel extension in San Francisco. During booking, you can add a remark requesting a post-stay. This will allow us to check availability and options with the tour operator for you.
2. The hotel details and the tour guide’s contact information will be shared 2–3 days prior to the start of your tour.
3. There is no complimentary airport pick-up or drop-off for this tour. Guests are expected to arrive at Los Angeles International Airport and make their own way to the hotel.
Upon arrival, please check in at the front desk and identify yourself as a participant of the Splendors of the West Motorcoach Tour.
If you arrive between 7:00 PM and 8:00 PM, please proceed to the hospitality desk and check in with the Tour Director, who will be available at that time.
4. Here’s a breakdown of what’s not included:
Airfare or transportation between your home and the tour’s starting point
Personal expenses (e.g. hotel room service, individual meals)
Optional tours (prices subject to change; your tour guide will provide full details on-site)
Service fee for the tour guide
Best Regards,
rachelle
Customer Service Rep
Given the uncertainty of the wildfire situation in Alberta this year and understanding that I wish to book a tour for September 2025, what is the cancellation/refund policy if the trip is cancelled due to forest fire activity?
Dear Judith,
Thank you for reaching out with your concerns about potential wildfire activity in Alberta and how it may affect your planned tour in September 2025.
Please find our standard cancellation policy below:
Cancellations made within 16 days prior to departure: No refund
Cancellations made 17–32 days prior to departure: 40% refund of the total purchase amount
Cancellations made 33 or more days prior to departure: 90% refund of the total purchase amount.
If the tour is unable to proceed due to wildfires or other force majeure events, we will first do our best to:
Offer alternative tour options, or
Propose alternative departure dates.
If no suitable alternative can be provided, we will proceed with a refund based on the nature of the disruption and our cancellation policy.
We hope this provides clarity and reassurance as you plan ahead. Please feel free to contact us with any additional questions or concerns.
Best Regards,
rachelle
Customer Service Rep
To book a ticket to the Eiffel tower summint i have to have a date and time. What time will we be at the Eiffel tower and how much time do we have there? August 28
Dear Debby,
Please be informed that for this tour, the Eiffel Tower is just an outside visit.
If you would like to go to the 2nd floor of the Eiffel Tower, we suggest this tour https://www.tours4fun.com/tour/105221049-0-european-triangle.html.
Best Regards,
Leonalyn
Customer Service Rep
There are different activities available on day 2 and 3 - but no times are mentioned. How do we book them? Also , I want to go up the eiffel tower, with a tour guide come with me or do I book that tour myself? And what time would we be at the Eiffel tower, how much time would i have? Is our hotel close to the Eiffel tower? I will be travelling by myself so am a bit nervous
Dear Debby,
Thank you for your email. Regarding the optional tour, please inform the guests that there is no specific time scheduled for it in advance, it can be arranged directly with the tour guide during the trip. Hotel details will be confirmed three days before the tour begins, and a tour guide will be present throughout the tour to assist.
Best Regards,
Mary Joy
Customer Service Rep
Dear Anzie,
Thank you for reaching out to us!
We appreciate your interest in our services.
Drop off back to you the meeting point.
Best Regards,
Recah Laine S
Customer Service Rep
Hi! We are thinking to join 7 Day Gold Experience Tour from LA (tour code: 57835) and would like to confirm below matters:
1. Will the ride be conducted by bus or van?
2. We are traveling from Indonesia and will bring 1x23kg luggage per person, is it allowed?
Thank you in advance and looking forward to your response.
Dear Clevissa ,
Thank you for reaching out to us!
The vehicle used for the tour will depend on the total number of guests to ensure everyone's comfort during the trip.
Please note that our standard luggage policy aligns with airline regulations, allowing for one check-in luggage and one carry-on bag per person.
We look forward to having you join us on the tour!
Best Regards,
carmel
Customer Service Rep
Tour code 17850 , could you arrange to pick up from Whitby(2 Adults)
If convenient interested in group with some Hindi / Punjabi speaking guests accompanying. (Free dates till 10thAug, 2025)
Dear Bhutani JC,
Thanks for your interest.
For this tour, we can only pick up from the meeting points below.
07:45 AM | Scarborough
Outside of Foody World Supermarket 8 William Kitchen Rd A, Scarborough
The drop-off location is the same as the pick-up location.
07:15 AM | Richmond Hill
Outside Tim Hortons 9005 Leslie St
The drop-off location is the same as the pick-up location.
06:45 AM | Downtown Toronto
Outside Tim Hortons 477 Dundas Street West Downtown Toronto
Drop-off location will be Yorkdale Shopping Centre TTC Subway (3401 Dufferin St, North York). Please reconfirm with tour guide on tour in advance.
06:00 AM | Mississauga
Outside McDonald's 5310 Dixie Rd, Mississauga
The drop-off location is the same as the pick-up location.
This tour is escorted by a professional bilingual tour guide and/or driver guide (English/Chinese).
If you prefer Hindi guide, we recommend the 7 days tour below.
https://www.tours4fun.com/tour/105172266-classic-canada-east-tour-7d.html
Should you have further questions, please feel free to contact us at 1-866-933-7368 or email us at [email protected].
Best Regards,
Georgette
Customer Service Rep
Hello - How do I manage to travel back to Florence, Italy after this trip end? Do you have any contact information? Does hotel provide service to airport if needed? Also, for extra excursion where do I get tickets from? Do we have enough time to do extra excursion. Thanks,
Dear Sheetal,
Thanks for your interest.
You can book a paid drop off service to Zurich airport with us for the last day of the tour. However, you will have to arrange/book your transfer/flight back to Italy.
You will be able to purchase the optional tours through the link provided once your tour is confirmed.
Rest assured, you will be given enough time to do the optional excursions.
Should you have further questions, please feel free to contact us at 1-866-933-7368 or email us at [email protected]. thank you
Best Regards,
Georgette
Customer Service Rep
Dear Dilip ,
Thank you for reaching out to us!
Our tour packages do not include meal accommodations, meal breaks will be arranged at different food courts and fast food restaurants.
Please check each meal location while on tour for the meal types offered, you are also welcome to bring your own snacks as well. You may speak to your tour guide while on tour if any assistance is needed.
Best Regards,
chelzy
Customer Service Rep