Hello
we are 4 people 2 adult and 2 kids, my elder son has medical condition and want to check if there is special seating for medical condition kids, also what will be drive time daily.
please let me know
Dear yogesh,
Thank you for reaching out to us!
We appreciate your interest in our services.
For us to double check with our team, kindly place a booking without payment and leave a remark under booking request section pertaining to your concern so we can notify our team as i cannot guarantee regarding your concern, and we will get back to you regarding your concern via email, so you can decide if you would like to proceed with the payment of not.
Best Regards,
Recah Laine S
Customer Service Rep
Ramaish Chander
Jun 16, 2025
Q:
Hi the itirenary for 9 day Switzerland tour looks fine; just additional info
1)Jangfrau region will we be going up summitt?
2) Are we not going to Zemmett (Materhorn) seem to a must go?
Pls advice . Pls personal email .Thank You
Dear Ramaish Chander,
Thank you for your interest in our tours!
Our tour packages have fixed itineraries, as listed on our website. We appreciate you highlighting the activities that are a must-see for this trip. For all the specific details, please refer to the itinerary on our website.
We look forward to having you join us on this tour!
Best Regards,
carmel
Customer Service Rep
Is there an optional tour to visit the Holy Door in August 2025 when joining the 7Day Southern Loop Tour from Paris: Italy, Switzerland, France?
Is there an option to be picked up in the hotel before the start of the tour?
Thank you
Dear Jean,
We appreciate your interest in this tour!
The itinerary for this tour is fixed, and the optional tours are as listed on our website.
If you'd like to book a pre-tour hotel stay, we can request a quote from our local team once your booking has been confirmed.
We look forward to having you join us on this tour!
Best Regards,
carmel
Customer Service Rep
Dear Tripti Sharma,
Thank you for you inquiry!
Please note that the cost of your booking depends on the total number of guests and your chosen departure date.
For accommodation, you will be staying in a 3-star rated hotel for reference.
For the most up-to-date pricing, please refer to our website.
Thank you
Best Regards,
carmel
Customer Service Rep
Lorenna Wong
Jun 14, 2025
Q:
Can I make equal monthly installment payments up until one month before I travel to Europe?
Dear Lorenna Wong,
Thank you for reaching out!
We offer installment payments for our tour packages. However, we highly recommend making the full payment as soon as possible, especially for Europe tours. This is because seats are limited and reservations are subject to confirmation with our local partners.
Looking forward to joining you on one of our tours.
Best Regards,
carmel
Customer Service Rep
I am looking for 5 day Rome- Florence-Venice trip. I will be reaching Rome on July 7th night around 8 PM. Do you have this trip starting from July 8th?
Regards,
Deepak
Dear Deepak,
Thank you for your interest in joining one of our tours!
Upon checking the availability for the tour package you selected, I found that the July 8th departure is no longer available. However, we do have availability for July 6th and July 13th as of this writing.
For the most up-to-date availability, please refer to our website.
Best Regards,
carmel
Customer Service Rep
My concerns is about kids , I have 2 kids who are about 6 years and and 1 year 11 months old, need to understand for most of these days trips , can younger kid will be on lap or I need car seat for him and what's the requirements for 6 year old , I see booster seat to be carried , how many tickets do I need to boook
Dear Vivek Singh ,
Please be informed that we have a child option on our website and you can add both of the child to the booking.
Please note the details below in regards to the child.
For child under 8 years old:
Please note that for your child's safety, we require you to bring a child safety seat or booster seat for all children that are not at least 8 years of age or 4' 9" or 144 cm in height as dictated by California State Law. You will be required to provide your own child seat on all motor vehicle tours. Failure to provide a seat for your child will result in forfeiture of your seats on the tour without refund. If your child is 8 years or older or 4’9” in height you do not need to provide a child seat, however, please let us know.
Best Regards,
Leonalyn
Customer Service Rep
Dear Ebany,
Greetings!
Please book the child as an adult.
* Child enjoys the same price as adults as the 3rd/4th person in one room.
* Maximum room capacity: 4 people including adult and child/infant.
* Please note that passengers traveling with infant(s) under 2 years of age, must pay tour fare and service fee for the infant. It is illegal for an infant to board a bus without an assigned seat. Please prepare a car seat for infant.
Thank you for your understanding.
Hope to hear from you soon!
Best Regards,
Kris
Customer Service Rep
Tony
Jun 12, 2025
Q:
Where is the first nite of stay
What date and time are we in Paris as i have to get back to Amsterdam for my flight on the morning of JULY 15TH.
Best
Tonyvb
Dear Tony,
Greetings!
The first night hotel will be Holiday Inn Express Amsterdam - North Riverside or similar, depends on the hotel's availability.
The end date/time depends on your tour date, after breakfast on the last day is the end of the tour.
Hope to hear from you soon!
Best Regards,
Kris
Customer Service Rep