Dear Mahesh Shah,
Regarding your preferred cuisine, you may include your request in the booking notes before completing the payment.
Best Regards,
Mary Joy
Customer Service Rep
Hi, 5 day east canada tour advertised $646. But when i go to booking it says $1114? Why is that. So if you require full payment at an event of minimum guest fall under 30 it says you cancell the tour and there is no refund. Why do that? No one like to risk their money when not the guest fault. If the flight lands in the airport at 7am what time is the pick up time? Are there mandatory 4 activities to be taken? Tour sounds too harsh.
Dear Rohan Jayasuriya,
Please note that the $646 reflects the tour-only price, while the $1,114 is the total cost, which includes all applicable inclusions.
Full payment is required to confirm the tour. Once the booking is confirmed, our cancellation policy will apply as follows for Tour B:
Cancellation made 7 or more days prior to departure: 100% refund of the total purchase amount
Cancellation made within 6 days prior to departure: No refund
Please let us know if you have any questions or would like to proceed with the booking.
Best Regards,
Mary Joy
Customer Service Rep
Dear Keem,
Thank you for reaching out to us!
We appreciate your interest in our services.
The minimum ranges to 10 guests. You can send us an email if you would like to proceed with private tour.
Best Regards,
Recah Laine S
Customer Service Rep
How exactly do I prepay fees for optional tours in cash to the tour guide? When, where and how does this happen? Can I select optional tours when I make a booking on the website? Or do I just tell the tour guide which ones I want?
How and when do I pay daily Service Fee for tour guide/bus driver? Is it in cash?
Dear Oleksandra,
Thank you for reaching out to us!
We appreciate your interest in our services.
Here’s the information you need regarding the optional tours and service fees:
The optional tours will be paid in cash directly to the tour guide during the tour. You will have the opportunity to discuss and select the optional tours you wish to join when you meet your guide, either on the first day of the tour or throughout the trip. The guide will provide information on the available activities, and you can inform them of your choices.
The daily service fee for the tour guide and bus driver is also paid in cash. The guide will collect this payment directly during the tour. This fee typically covers the services provided by the guide and driver throughout the duration of the tour.
Optional tours are generally not pre-selected when making a booking on our website. You can discuss your preferences with the guide once the tour starts and pay for the activities you'd like to participate in.
If you have any further questions or need assistance with your booking, feel free to let us know.
Best Regards,
Recah Laine S
Customer Service Rep
Dear Keem,
Thank you for reaching out to us!
We appreciate your interest in our services.
As per checking, the prices are the same, you can book it in advance if you prefer.
Best Regards,
Recah Laine S
Customer Service Rep
Dear Keem,
Greetings!
Please check the availability from time to time since it is not yet available and date is still far.
Thank you for understanding.
Best Regards,
Kris
Customer Service Rep
Dear Virginia Mak,
Greetings!
Please be advised that the itinerary is available in the tour product and Horseshoe Falls is one of the attraction included while the other 2 falls are not mentioned.
Thank you for your understanding.
Best Regards,
Kris
Customer Service Rep
Hi, I am looking to book a tour for 5 people. the 5 day east coast trip. We are all Canadian citizens and 3 will only be traveling with Identification cards. Are we still able to purchase?
Dear Tiffany McLeod,
Thank you for taking interest in one of our tour package.
Please take note that you need a valid I.D for Identification, you could also, bring your passport, driver's license, or any other type of Identification as it is needed during the trip.
Best Regards,
Mary
Customer Service Rep