we are checking out of our motel the morning of our tour,we will be most of the way through our 3 weeks in the U.S. We will have our luggage with us that are hard cases and quite large but you policy states they need to be soft and smaller dimentions. What do we do
Dear Tracey,
Yes for this tour, the luggage allowed is limited to one bag of soft material 21 x 12 x 12 inches per person. You may have check with your motel or explore other luggage storage options to allow you to take only what is allowed for your travels on the 2 day tour.
Best Regards,
Justin
Customer Service Rep
If you offer to transfer only one person for each reservation and I will make the reservation for two, how much it will cost the second person to get to the hotel and how can she do it?
Dear Paulina,
We only offer one free airport transfer for each reservation.
If you require extra or off hours airport pick up or drop off service, please leave a note in the comments section when placing your order online to allow for us to contact you and offer you the quotation for the additional pick up service while processing your reservation.
Best Regards,
Natsu
Customer Service Rep
Hi,
We are interested in 3 days east canada tour sometimes in August.
Few question regarding tour.
1. How long is lunch break, and what type of food would be available (for purchase). Ie. Chinese, American, indian, fast food, Taco Bell ? We have some picky eaters.
2. Arrival time each night is about 7-8pm daily. What is the daily departure time each morning?
3. I know tour time varies depending on attraction. What is average time to spend per attraction?
4. What is specific time to spend at: Canadian Museum of History, at Olympic park, at Montreal Biodome, at Olympic Park Tower?
Thank you very much.
Dear Sam,
Lunch time varies depending on your tour guide but you will generally stop for about an hour or so for your meals. Meals are not includes in the tour reservation price, but the guide will arrange meal stops for the group at food courts, international buffets and Chinese restaurants.
Depending on your tour guide and the ground that has to be covered you may have to depart as early as 6 am each morning as the tour group will have to travel long distances, and will take every opportunity to allow for extended sightseeing at each of the major highlight locations and times allotted per attraction will vary.
Sightseeing at the major attractions will usually extend for an hour or more, with less popular attraction stops ranging from 10-30 minutes.
Best Regards,
Natasha
Customer Service Rep
Dear Tweet,
You can choose to end the tour at Niagara Falls and not return to NYC on the second day. Please keep in mind that if you choose to do so you will be responsible for transportation back to your destination.
When you book your tour reservation please make sure to write down this special request in the notes section at the time of checkout.
Best Regards,
Adriana
Customer Service Rep
My husband have a mobility service dog. Can we bring the service dog with us, if and when we book the Yosemite/Castle Hearst tour? Is there additional charge for this accomodation?
Thank you.
Hi. Thanks for your reply.
I have another question.
Do I have a choice to spend one night on a camping and
another night on a hotel?
Or the option is,two days camping or two days at a hotel?
Dear Yoshi,
This tour has complimentary camping. All equipment is included for your use. If you would like to upgrade to a hotel you may do so. Camping is offered only on the following dates (Apr 13th- Oct 31st). If you purchase this tour during the winter you must upgrade to the hotel lodging ($200.00 value). There is no option to camp one night and lodge the other it has to be either or.
Best Regards,
Lisette
Customer Service Rep
Dear Priyadarshini,
The closet pick up location from Comfort Inn Cockatoo is 6:45 AM, 600 N Broadway, Los Angeles, CA 90012 (Chinatown Senior Citizen Center).
For this specific tour, we do not offer hotel pick up and drop off. You may need to arrange your own transportation to the departure location at the departure time.
Best Regards,
Natsu
Customer Service Rep
I am planning to do the day tour to Yosemeti Park on August 22 and will be staying at the Villa Florence Hotel at Union Square in downtown San Francisco.
Do You offer pickup and dropoff services at this hotel?
If not let me know the closest pickup location to my hotel
Dear Elisa,
The closest pick-up location near Union Square is at Park 55 Hotel located at 55 Cyril Magnin St, San Francisco, CA 94102. This is the central Pickup location and the pick-up time is at 6:20am .
Best Regards,
Nancy
Customer Service Rep
Hi, if i choose to but the card duration for 1 day, it means that i will be able to use it for only one day? because there's a lot of attractions and i can't do them all in one day
thank you
Dear Raouf,
The card is valid for the days you decide to purchase it. It is activated the day of use and depending on the days purchased for, it gives you a time-frame in which you can you use it by. The 1 day card will only be valid for 1 day from the time it is activated.
Best Regards,
Tina
Customer Service Rep
What size are the beds? we are planning to be 4 adults in one room. and I thought there will be two beds for one room. but are they single bed?
How many beds can we expect to have in one room for four people?
and the price does not include any meals, right?
Dear Taekyung Do,
The beds that are offered in the hotel for four people are 2 double or full beds.
All meals are excluded from the tour, and you will simply pay for your meals as you order them out of the restaurants the tour guide arranges the meals stops at for the group.
Best Regards,
Roxy
Customer Service Rep