Hi, I am looking to book a tour for 5 people. the 5 day east coast trip. We are all Canadian citizens and 3 will only be traveling with Identification cards. Are we still able to purchase?
Dear Tiffany McLeod,
Thank you for taking interest in one of our tour package.
Please take note that you need a valid I.D for Identification, you could also, bring your passport, driver's license, or any other type of Identification as it is needed during the trip.
Best Regards,
Mary
Customer Service Rep
Christiana lalmansingh
Jun 06, 2025
Q:
Does this one day trip to kings art center and cold spring have a tour guide
Dear Christiana lalmansingh,
Thank you for the interest in one of our tour packages.
As per checking this trip is a guided tour so there will be a Professional bilingual driver and/or guide during the trip.
Best Regards,
Mary
Customer Service Rep
Hello!
Can I go to "3-Day Canada East Tour from Toronto: Ottawa, Montreal, Quebec and Thousand Islands" and chose NO optional activities? Will CAD$50.00/guest penalty fee be applicable to me in this case?
Dear Oleksandra,
Thank you for taking interest in one of our tour packages.
As per checking if you choose nothing from optional fees there will be a penalty of CAD$50.00 per guest. So, yes the penalty is applicable to you if you are one of the travelers.
Best Regards,
Mary
Customer Service Rep
A:
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2025-06-05 19:20:43
Dear Oleksandra,
Hello,
For this tour you must choose at least 4 optional tours otherwise there will be CAD$50.00/guest penalty fee.
Best Regards,
Edgar
Customer Service Rep
Mae G
Jun 05, 2025
Q:
Is there a fee for 8 month old baby or is it free?
Dear Mae G,
Thank you for reaching out to us!
As disclosed in our our pricing info, children below 11 y.o. is subject to the the child price.
Best Regards,
chelzy
Customer Service Rep
Hi. I was ready to book the tour, but then saw that all the chosen optionals activities must be paid in cash during the trip. I don't have any cash with me and, since I'm Brazilian and don't have a Canadian bank account, I can't get any cash. Is there any other way I can pay for these activities during the tour? e-transfer, card...? I was really excited to that the trip, so I hope there's other payment option!
Dear Beatriz,
Thank you for reaching out to us!
You may pre-pay the optional items and mandatory fees with us via credit card.
However, there will be 3% additional for the processing service.
Best Regards,
chelzy
Customer Service Rep
Jorge Walter Cecyn
Jun 04, 2025
Q:
Hi ! I am interested in this 26-day trip from Lisbon to Berlin on August 28th and I would like to know how much it is with all the optionals included and all possible meals. By the way, my option is shared room. Also, I shall need an extra day in Berlin at the end of the tour.
Incidentally, is there a tour from Berlin that includes Brussels ?
Thanks in advance
Dear Jorge Walter Cecyn,
Thank you for your inquiry.
Regarding your request for optional activities and meals, we can inform our local office so they can provide you with a quote for any additional costs.
If you wish to extend your stay, please submit a request under the "Booking Request" section in the contact information before making the payment. We will coordinate with our local office to check availability and options for you.
Best Regards,
Mary Joy
Customer Service Rep
Please let me know which hotel our first night booking will be at, so i can book that night for my extra night for two people.
Otherwise lt me know what the price will be for the extra night.
Dear Florence,
Just a quick note to let you know that the confirmed hotel details will be provided three days before the tour begins.
Best Regards,
Mary Joy
Customer Service Rep
EM
Jun 04, 2025
Q:
Can I request to add VIP Seating at a later time (before the tour) or do I need to include it when I book the tour to Yellowstone?
Dear EM,
Thanks for your interest.
Yes, you can request to add the VIP seat upgrade later.
If you need further assistance, please feel free to get back to us.
Thank you
Best Regards,
Georgette
Customer Service Rep
Tori Ng
Jun 04, 2025
Q:
We would like to reserve the tour from LA to San Francisco for 5 adults & 2 children. Do you have it available on Saturday 6/28 - Monday 6/30? Thank you.
Dear Tori Ng,
Thanks for your inquiry.
Yes this tour is currently available for June 28. Please feel free to book it online.
Kindly note that the seats will get sold out anytime and all bookings are subject to confirmation.
If you need further assistance, please feel free to get back to us.
Thank you
Best Regards,
Georgette
Customer Service Rep