My friend and I are planning to buy the 6-day tour from Calgary to Vancouver. We were wondering how we could upgrade our VIA train ticket from the normal seats to sleeper plus, but we can't seem to find the option on the website. We would really appreciate it if anyone could get back to us as soon as possible, since we would like to purchase the ticket. Thank you.
Dear Chung Tsz Yan Casey,
Greetings!
Please leave a message under booking request if you wish to upgrade your rail tickets when booking the tour online.
Thank you!
Best Regards,
Kris
Customer Service Rep
I would like to apply for the tour "Chichen Itza & Cenote Adventure Tour : Ultimate Day Trip with Tequila Tasting & Villadolid" for 3 pax on Dec 26 2025. With the VIP option, I can see my hotel (Selina Cancun Laguna, Hotel Zone) as a pickup point. As we will select for the 5am tour, may I know if we are waiting at the entrance of the Hotel by 5am ?? And will be dropping off at the same place by around 5pm??
Dear Cima ,
Greetings!
Please be advised that the meeting points are arranged, please be guided accordingly:
Mexico
Q.R. Av. Tulúm 4, capilla ecumenica, 77500 Cancún, Q.R., Mexico
You will be picked up at Smart Oasis Cancun at 6:10 am if you have chosen the 5 am option of the tour, or at 9:10 am if you have chosen the 8 am option of the tour.
Mexico
Q.R. Blvd. Kukulcan Km 7.5, Punta Cancun, Zona Hotelera, 77500 Cancún, Q.R., Mexico
At the paradero of Presidente Intercontinental. You will be picked up in this location at 5:40 am if you have chosen the 5 am option of the tour, or at 8:40 am if you have chosen the 8 am option of the tour.
Mexico
Q.R. Punta Nizuc - Cancún, Zona Hotelera, 77500 Cancún, Q.R., Mexico
Go Mart Villas del Rey in front of the Crown Paradise Hotel. You will be picked up in this location at 5:00 am if you have chosen the 5 am option of the tour, or at 8:00 am if you have chosen the 8 am option of the tour.
Regarding the end time, we are not able to provide the exact time since it will depend on the actual travel.
We will also notify you a day before the tour for meeting arrangement via email, we highly suggest to check the email from time to time.
Hoping for your understanding and cooperation.
Thank you!
Best Regards,
Kris
Customer Service Rep
Casey
Oct 31, 2025
Q:
Since we’re pretty confused that there isn’t an option for us to upgrade our VIA ticket on the website, exactly how and where do we upgrade our train ticket for VIA from Jasper to Vancouver? Can we sign up for a cabin that accommodates 2 people in one room?And how much is the hotel price for all the hotels we’re staying at? We’re planning to sign up for the trip that starts on the 23rd of December. Thank you.
Dear Casey,
Thank you for reaching out to us!
If you wish to upgrade the train ticket, you may leave a note under the booking request for us to disclose the quotation to you after the booking confirmation.
We are yet to check the available cabin options for 2 guests in 1 room.
Along with this, we will also collect the price difference afterwards.
Lastly, since it's a multiday tour package with lots of inclusion, it's impossible to point out the accurate cost of the accommodation.
Best Regards,
chelzy
Customer Service Rep
Dear Don,
Drop off options:
Luxor Hotel Luxor Hotel or
Las Vegas Treasure Island.
Approximate drop off time: 6 to 7pm depending on traffic and activities planned for that day.
Best Regards,
Edgar
Customer Service Rep
When do your tours commence each year. I will be in Vancouver on the 2nd of May 2026 and I would be interested in doing Tour Code 226621 before the 2nd of May or after 11th of May 2026. Also what does it cost per person for that 14 day tour.
Thanks
Hi, I am interested in June 2026 7 days Scotland tour. Could I ask a few questions before I make up my mind?
1. Approximately how many people in the group?
2. For the drop off point for sightseeing, do you pick us up and send us to your designated hotel after the sightseeing finished or do we need to organise our own transportation to hotel?
3. We will be finishing a 21 days cruise before we join in the Scotland tour , so we need to pack up a bit . Is the coach big enough to accommodate 4 large suitcases?
4. Approximately how much for lunch and dinner in Scotland organised by the tour?
5. Can I choose Chinese speaking guide when I book the tour or the guide is bilingual?
Sorry for so much questions, much appreciated if you can clear my queries.
Regards Ida
Dear Ida,
Thank you for your interest in our 7-Day Scotland Tour in June 2026. We’re happy to answer your questions:
Group size: The exact number of participants cannot be determined in advance, as it varies depending on bookings.
Transportation: Ground transportation is included in the tour. You will be picked up and dropped off at your designated hotel after each day’s sightseeing — no need to arrange your own transport.
Luggage: Each guest may bring one piece of luggage.
Meals: Lunch and dinner prices vary depending on the restaurants available in each area, so exact costs can differ.
Tour guide: The tour is led by a bilingual guide, including Chinese-speaking support.
And no worries at all — we completely understand and are happy to help with your questions!
Please feel free to reach out if you’d like more details or assistance with booking.
Best Regards,
rachelle
Customer Service Rep
Mariella Farrugia
Oct 28, 2025
Q:
Interested to book 7 days Andean world tour from Lima to Puno around 10/11th May, but availability only gives me till March...is the tour available on May. Thanks
Dear Mariella Farrugia ,
Thank you for your interest in our 7-Day Andean World Tour from Lima to Puno. At the moment, our availability is only open until March, and the May 2026 departure dates are not yet released.
We recommend checking back a little later, as the May schedule should be available soon. Once it’s open for booking, we’d be happy to assist you in securing your preferred dates.
Best Regards,
rachelle
Customer Service Rep
Dear Thom,
Greetings!
We regret that we do not have availability for next year at the moment.
You may check again at the end of year for any updates.
We are also checking with our relevant team regarding this concern, once we have the response we will notify you via email.
Thank you!
Best Regards,
Kris
Customer Service Rep
HO CHI MINH CITY - PHNOM PENH - What type of bus and how does the border crossing takes place.
PHNOM PENH - SIEM RIEP BY PUBLIC BUS
Please explain who is picking up driver of the bus, guide, what type of bus is this A/C bus and how the toursits will be transferred to the hotel.
ANGKOR WAT TEMPLE
Please explain this trip as there is no mention how this will happen. Is there a guide taking us around and bringing us back to the hotel
SIEM RIEP DEPARTURE
how and what time we will be transferred to Siem Reap airport for departure.
It is better to explain this program as explained for Vietnam sector.
Dear Greta Francis,
Greetings!
Appreciate your interests.
We apologize, our resources are limited and that we need to check with our local provider regarding this matter.
Please also check the itinerary of the trip and expand the details, information is stated on the tour product.
SIEM REAP DEPARTURE--after breakfast is the end, but you still have free leisure time prior to your flight departure.
We will notify you via email once we have the response of our local provider.
Thank you!
Best Regards,
Kris
Customer Service Rep
I am interested in joining Tour Code: 47274. I live in Mississauga and would like to confirm the pick-up and drop-off locations for guests joining from this area.
I have read the transfer information regarding airport pick-up and drop-off at Toronto Pearson Airport (YYZ). However, since we are not arriving by flight, I would like to kindly ask:
Where should guests from Mississauga meet the tour group on the first day?
Is there a designated meeting point in Toronto or Mississauga for those who are not arriving at the airport?
Where will the tour end, and is drop-off available at the same location or only at the airport?
There are three of us joining the tour, so your guidance on the meeting point and transportation arrangements would be greatly appreciated.
Thank you very much for your assistance. I look forward to your reply.
Dear Thandar ,
Greetings!
Appreciate your interest, please be advised that the transfer information is set and arranged, if guest do not require airport pick up we suggest them to self transfer to the first night hotel.
The drop off will be at the airport, from the airport you may transfer to your destination on your own.
You may also coordinate with the tour guide on how you will end you tour for assistance.
Thank you!
Best Regards,
Kris
Customer Service Rep