What happens in case of you are not able to confirm my reservation after I have purchased and paid for the tour/s. Do you refund the money or I have to mandatorily use your other tours.
Dear Shekhar Kale,
We will refund the money you paid if the tour cannot be confirmed by us.
You will also be given the option to reschedule, or book a similar tour reservation before we offer to refund the amounts paid for any reservation.
Best Regards,
Justin
Customer Service Rep
Dear Maria,
This item is a Sightseeing City Card which is valid for 3 days. There is no special meeting place, but there will be 2 card redemption locations in Piazza Pio XII and Piazza di Porta S.Giovanni with the excact address provided on your vouchers upon finalization of your reservation.
You can utilize the card to view the attractions below:
- Fast track to Vatican Museums and Sistine Chapel
- Fast track to St. Peter’s Basilica or to the Vatican Gardens, plus a panoramic tour by Minibus and audio guide.(Please note that you can visit the Vatican Gardens - Visit of Basilica of St. John in the Lateran and cloister with multimedia audio guide
- "Experience" tour of St. Peter’s Prison with multimedia audio guide
- Access to the Roma Cristiana Open Bus – panoramic tour and stop&go system
- Access to Coliseum, Roman Forum and Palatine Hill with audio guide
- Access to one of the other museums or archeological sites offered in the Roma Pass network
- Access to the Rome’s public transportation system included in the Roma Pass
- Price reductions for all the other museums included in the Roma Pass network
- Price reductions for ongoing exhibits included in the Roma Pass
- Medical assistance services which provide price reductions for multilingual Tourist’s Medical Assistance - MET Travel Health and free call center service.
Best Regards,
Justin
Customer Service Rep
To whom it may concern,
If I decide to stay in the Fairmont Banff Springs, which day of the tour are we going to be staying in this hotel? Also, will staying in this hotel cause me to exempt certain optional tours and location which are included in this tour or, will we still be able to participate in all of the optional tours regardless.
Sabray Lewis
Dear Sabray Lewis,
Fairmont Banff Springs is for Day 5 hotel upgrade. However, as the order of day to day itinerary might be changed during high travel season, you may be staying in that hotel on another day. The order of the tour itinerary will be confirmed and provided to you on your e tickets after your order has been submitted and finalized. You will still need to pay the Mandatory Admission fees for some optional tours(in red color) when you are on tour as the optional tours will still be available regardless of whether you choose the hotel upgrade option or not.
Best Regards,
Justin
Customer Service Rep
Dear Ana espejo,
Please send an email to [email protected] with your reservation number so that our staff could assist you in finding the latest status of your order.
Best Regards,
Justin
Customer Service Rep
Dear Ana espejo,
If the attractions are in Canada, you need to pay the entrance fees in CAD. If the attractions are in US, you need to pay them in USD. And for service fee, you can pay the guide in USD. We recommend you to take some CAD as well as USD for daily use.
Best Regards,
Justin
Customer Service Rep
I will be travelling with my family. I would like to know how much it will cost me for a 5 day tour East Cost. Location pick up New York.
I have 3 adults and 2 children ( 8 years old ) and a ( 3 years old)
Thanks
Kristin
Dear Kristin,
Hotels limit occupancy based on local or state fire codes, no more than 4 people to occupy a hotel room, regardless of the ages of the occupants.
For your group of 5 people, you will need to book 2 rooms. Currently for this tour the child will share the same price as the adult.
For room 1 you will have buy 2 get 2 free and the second room, you can select 1 person. The payable amount will be $1520.00.
To view the tour's available dates, simply locate the reservation step 1 on the upper right hand corner of the tour's information page and scroll through the different available dates per month on the reservation calendar to view the tour's available dates shown in bold print.
You can complete all the steps and click on book now to place your order for the tour online.
Best Regards,
Tony
Customer Service Rep
Dear vinich,
We recommend 2 pieces of standard sized baggage (maximum) for each passenger due to the load limitations of the tour coaches.
If you have additional baggage, please leave a note in the comment box when placing your reservation online, so that we may update you with any additional costs accordingly.
Best Regards,
Tony
Customer Service Rep
Hi,
We are planning to attend the tour in June. We would be flying in from Germany.Which one of the hotel pickup locations do you recommend? Do you offer airport pickup?
Please get back to me soon.
Heiko
Dear Heiko,
This tour does not currently offer Airport Pick-up service as you would need to select from one of the designated pick-up locations listed on the tour's page under Step # 2.
The closest pick-up location near the LAX airport is the following and you would need to arrange your own transportation to join the tour on time:
11.64 miles away from LAX airport.
404 S. Figueroa St.,Los Angeles, CA 90071
(Westin Bonaventure Hotel(Hotel guest only))
7:15AM
Best Regards,
Tony
Customer Service Rep
Dear Haruyo Tagawa,
This tour will not cover a visit to Horseshoe Bend.
The tour guide will arrange the itinerary according to what is previously mentioned on this tour's page.
You may consider this alternative tour to consider which has Horseshoe bend apart of the itinerary: https://www.tours4fun.com/5-day-antelope-canyon-horseshoe-bend-zion-national-park-tour-los-angeles.html
Best Regards,
Tony
Customer Service Rep
Dear Richard Meeke,
The cost for the next available date, based on the double occupancy price of $2,899 per person is a total of $5,798.00.
Please Note: You would need to arrange your own airfares as the cost of the tour does not include flights.
Please see the pricing tab for more detailed information under package Includes and Excludes: https://www.tours4fun.com/8-day-grand-south-america-tour-from-lima.html#pricing
Package Includes
Complimentary airport pick-up (8:00am-8:00pm) and drop-off
11-night hotel accommodations
Meals (per itinerary); B=Breakfast, L=Lunch, D=Dinner
Admission fees
Ground transportation in air-conditioned tour coach
Professional tour escort
Package Excludes
Airfare(international & intra Lima/Brazil/Argentina)
All personal expenses including hotel room service
Departure Taxes
Service fee for tour guide (min. $7.00/day per person)
Best Regards,
Tony
Customer Service Rep