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5-Day Maine Tour: Acadia National Park, Portland Headli
Annette
Oct 26, 2015
 
Q:
 Hi We have completed a 5 Day Acadia National Park tour a couple of weeks ago and did not get what we paid for as we were put on a three day Acadia National Park Tour. We were transferred on our first day to East Brunswick only to be gone by 7 am the next morning to be taken back to New York, Flushing and China Town to pick up passengers for their 3 day Acadia National Park trip. We only go a three day trip with the first night at East Brunswick and two nights at Fairlight Inn and Suites. We then travelled two and a half hours to get to the National Park by 11 am and spent about 3 hours in Bar Harbour only. The Itinerary for the 5 Day Acadia National Park tour spent one night in the park. We did in fact only do the 3 day and on the last day we were taken to New York to deliver all the passengers for the 3 day trip and then we were taken back to Edison arriving at midnight and too late to organise a taxi for the Amish country trip we had booked with Tours4Fun also. We had written and chosen to not do the New York City tour which was the last day of the 5 day trip because we had one it three years ago. This wasn't an option given we had not been able to meet the Amish tour as it was again the 3 day trip. I have made two calls to Tours4Fun one on the first night after knowing that it was going to be the 3 day trip and not what we paid for and again on the 4th night when we were taken to New York and then back to Edison arriving at midnight. On both these calls I got no satisfaction. I requested your representative to call me back after explaining my situation but he did not and the 2nd call I feel was disconnected probably because my situation was too hard for her. I have since written about 2 weeks ago stating my case and again I have not had a reply. I feel Tours4Fun are responsible for not delivering what we paid for and we should be compensated and not with credits and also a refund should be forthwith for the tour we could not take because of Tours4Fun/L & L Tours poor organisation and arriving at our hotel at midnight. Could you please reply to this as I am sick of being ignored by Tours4Fun. Thank you. Annette
QnA
View answers (1)
A:
 | 2015-10-26 07:22:46
complaint of E-277462, copied the content in service and labeled to Judy's follow-up Best Regards, Claire Customer Service Rep
Miami City & Everglades Airboat Adventure Tour" target="_blank">1-Day Whistler Tour" target="_blank">6-Day Yellowstone, Grand Teton & Mt. Rushmore Tour From
Ursula Fischer
Oct 25, 2015
 
Q:
 I am interested in going on that tour above in August 2016.From when is booking possible? Regards Ursula Fischer
QnA
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A:
 | 2015-10-25 11:29:25
Dear Ursula Fischer, Thanks for your inquiry. Normally we will update the next year's departure date at the end of this year. You are also welcomed to complete the following form to be notified when new dates have been added: https://www.tours4fun.com/wait_list.php.html?product_id=5304&tour_code=2-120 Best Regards, David Customer Service Rep
2-Day Niagara Falls Tour From New York/New Jersey with
Leilani samson
Oct 25, 2015
 
Q:
 hi , we have a confirmed reservation for the 2 day Naigara tour package for Oct . 28 . i"d like to know what is included in the deal and the itinerary. thank you very much.
QnA
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A:
 | 2015-10-25 09:11:49
Dear Leilani samson, Thanks for your inquiry. You can check the Package includes and Package exclude in Pricing section on the website for reference. Package includes: Complimentary pick-up from chosen location (see pick-up time and locations) and drop-off 1-night hotel accommodation Round-trip ground transportation via air-conditioned vans, mini-buses or buses (depending on the number of passengers traveling) Professional bilingual tour guide Package exclude: Airfares or related transportation between your home and New York airport or chosen pick-up location All personal expenses including hotel room service and meals; however, you have the option to pay for meals the tour guide arranges Service charge for tour guide (min. USD 8.00/day per person) Admissions and optional tours (prices may vary due to the season and are subject to the final box office price. All optional tours that include a service fee must be paid for in cash before joining the tour.): The Watkins Glen State Park is only for summer and the Corning Museum of Glass is only for winter. Some attractions will be closed during Holidays or events (eg. Christmas, Thanksgiving), the arrangement is subject to your tour guide. - Corning Museum of Glass: $18.00/Adult; Free/Child(17-); $16.00/Senior(62+) - Spirit of the Mist Show: $20.00/Adult; $13.00/Child(3-12); $20.00/Senior(62+)(The show schedule varies daily and is subject to final confirmation of the tour. ) - Maid of the Mist : $17.00/Adult; $10.00/Child(3-12); $17.00/Senior(62+)(The optional tour is available from Apri/May - October depending on the weather.(It is not available in winter) The opening date in 2015 is expected from May,1 - November,8 ) - Niagara Jet Boat Adventures: $61.00/Adult; $51.00/Child(4-12); $51.00/Senior (62+) - Niagara Adventure Theater Movie: $12.00/Adult; $8.00/Child (Ages 3-12); $9.00/Senior(62+) - Niagara Falls In-Depth Tour(Whirlpool State Park and Old Fort Niagara): $25.00/Adult; $15.00/Child(3-12); $22.00/Senior(62+) Best Regards, David Customer Service Rep
4-Day DC, Niagara Falls & Thousand Islands Tour" target="_blank">3-Day San Francisco & Yosemite Tour From LA" target="_blank">4-Day Bus Tour to Washington D.C., Niagara Falls and Am
Saif
Oct 25, 2015
 
Q:
 We will be two or three people in the first week of November 2015. We are concerned about food choices as we only have Halal food. Is this possible?
QnA
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A:
 | 2015-10-25 08:58:29
Dear Saif, Thanks for your inquiry. The tour cost does not include your meal. Meal stops are arranged by your tour guide, while on tour, at various restaurants, buffet areas, food courts, and fast food restaurants. We can't garantee on Halal food during the tour. In addition, you are more than welcome to bring your own food with you while on tour. Best Regards, David Customer Service Rep
4-Day Bus Tour to Boston, Philadelphia & Washington DC,
Adriana
Oct 24, 2015
 
Q:
 I would like to visit Boston, Washington and Philadelphia. Departing from New York and coming back to New York,. Do you have any tour in May 2016?
QnA
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A:
 | 2015-10-24 22:23:35
Dear Adriana, Currently, our 2016 schedule is not available. Please visit us again in November/ December. We hope to have the updated schedule posted by then. Thank you for your interest in Tours4Fun! Best Regards, Alex Customer Service Rep
8-Day US East Coast Tour