By: Rosana dela Rosa | Sat Jul 27, 2019 at 01.49 AM
I’ve been a customer of this agency for how many years now cause I trust them. Everything are well organize. From purchasing tickets and the tour itself.
Tour guide and driver were knowledgeable and friendly. Driver drove cautiously. Nice places to visit. What I disliked was the hotel included in the package. Hotel was old, and untidy.
I am satisfied with my trip, but there is room for improving to get 5 stars:
1- the cup holder in the bus need to be cleaned.
2- the driver was in the bad mood. While loading the luggage in the cabin, he told me to bring my luggage on to t..he bus but I disagree and he threw my luggage on top of others instead of put it down. I found that was an act of disrespect the customer.
3- the driver and tour guide had few time disagreement. They need to get along moreRead full review
I would suggest that the Tour guide has to be fluent in English since the tour doesn’t only cater to Chinese.
Also during lunch time, do it near a place where there are lots of restaurant options, not just near Timmis or Mcdo. The tour gu..ide is obviously do a lunch reservations on Chinese resto where they can earn tips and doest care about the area if it has other restaurants.
Also please give the guests the time to eat or buy breakfast before heading to scheduled tour.Read full review
They charge14$/person/day in addition to the tour fee BUT;
The driver didn’t know the directions and how to use the navigator at all the tour guid was navigating for him all the time and many times the drive was about to miss the exit and.. then he had to make sudden moves which put all people lives in risk, at least twice we were so close to have a huge accident and the bus stopped at the very last second!! Because of his sudden use of the break when I got out of bus I had pain at my back and neck!!
In addition to that at the second night the tour guid and the driver lost each other while some of us were in the bus (including myself) and some were still following the guid!
Them the driver and the guid got into an argument and were shouting and arguing for more than 30 minuets! And at some point another guid from another bus had to get involved!!
The guid was very rude he treated adults aa if we were naughty children in a boot camp
On the third day although he asked us to be by the bus at 1:30 he called me at 1:27 threatening that the bus was living!
This was the worst experience for me as a vacation!!having to watch and here them shouting !
Even when I mentioned them they are bothering the passengers they didn’t stop!!
Not satisfied with the tour service at all!!!Read full review
It was such a great experience. First kudos to our driver San and our tour guide Leeann... They were the best. Leeann made sure we are on time. The only thing I did not like was not spending enough time in Montreal..i would have forego wit..h the Kingston 1000 island cruise instead.
JulieRead full review