By: Kanwaldeep kapur | Thu Nov 14, 2019 at 01.55 AM
We booked a 3 day East Canada tour. The tour bus from NGH tours showed up on time. The bus was in good condition and the driver was also professional, courteous and ensured safe practices were followed. The tour guide Carrie had a good sens..e of humour and ensured everyone followed the schedule. She provided good commentary for all four cities. The food was also quite good, we stopped at Greek and Chinese all you can eat buffet. Good quality food. Hotel accommodations were also much better than expected. Overall a really good experience. Will recommend this company.Read full review
Jane was the best tour guide! She was able to manage a big group very well. She is extremely knowledgeable about every where we went. I learned so much about back stories that it made the trip even more enjoyable. Everyone should be so luck..y to have her as a guide. Read full review
HOTEL
First of all, I felt cheated! We have been promised all these amazing hotels throughout the whole trip but we stayed at none of them. You may argue that there's a disclaimer saying that we might be staying at a different hotel that i..s similar to the ones you have promised but I am sure you can agree with me there is a huge difference between a 5 star hotel to a 4 star hotel to a 3 star hotel and so on.
1st day in Luxembourg - We stayed in Ibis Hotel (3 stars). We were promised either Melia Luxembourg (4 stars) or Doubletree by Hilton Hotel (4 stars). You can imagine how disappointed we were when we learned almost as we arrived at the hotel where we will be staying. After such a long journey, my family were really looking forward to spend the night in one of the two hotels that have been promised.
2nd day in Frankfurt - We stayed at Mercure Hotel (4 stars). We were promised either Sheraton Congress Hotel Frankfurt (4 stars) or Sheraton Offenbach Hotel (4 stars). The hotel that we stayed was far away from the city. We arrived at Frankfrut at around 5pm and were brought straight to the Romerberg and were given like maybe less than 30 mins time to spend there before we were back in the bus to head to the hotel. We werent given the chance at all to explore Frankfrut because on the next early morning, we were already back on the road to our next destination. If my friend back at home asks me if I have been to Frankfrut? Yes I have. Did I spent the night there? Check! But did I see Frankfrut in all its glory? Absolutely not.
3rd and 4th day in Amsterdam - We stayed at Art Hotel Spaander (3 stars) in Volendam instead of in either Hampton by Hilton Hotel (4 stars) or Amsterdam Schiphol. We had a bad experience at this particular hotel during both times we had breakfast there. The hotel was not ready at all to serve their guests (there were other tour groups staying in the same hotel). The service was extremely slow. They kept running out of food and they only opened a small section of the huge restaurant for the guests to dine. Not only that, there was only ONE buffet table for all the guests to take their breakfast from; that we had to form a really long queue to get our foods. And the food choices were very very limited for a 3-star hotel. It was extremely disappointing! And why was the hotel so far away from the city. We had such little time to explore the city despite being in Amsterdam for 2 days. It would have been better if we get to stay somewhere in the city so we can explore at our own free time.
BUS RIDE
The bus ride was comfortable. However, it was different from my previous tour experiences with Tour4Fun. In my previous experiences, the bus will be constantly cleaned when we stopped over at places. But this time around, the bus wasn't cleaned often enough. When we first board the bus in Place d'italie in Paris, there were used mineral bottles and some stuffs left by the previous tour group in the overhead compartment and still there until the end of our tour.
Another thing that I wasnt happy was the fact that we had to unnecessarily endure hours in the bus and on the road just so we could pick up other passengers. For example, we were brought TWICE to Schiphol airport in Amsterdam to pick up new passengers. We had to go through the insane traffic jams to get there when we could spend time to visit other places. The 1st day in Amsterdam, we were rushed to be on the bus at 8am only to be brought to the airport in which we arrived at around 10am and we only got to finally visit the first place in that day's itinerary at almost noon. It was such a waste of everyone's time.Read full review
We enjoyed the tour because after a guided tour, we were given adequate time to explore the place by ourselves. Also, Mano our tour leader, was very helpful and gave an excellent narration of the history and other important information abou..t the places that we visited. The schedule was not very hectic or tiring too.
We would like to go on another tour in the future, as well as recommend this particular tour to our friends too.Read full review
There are no options given if one is not taking the pre-decided attractions and meals. A lot of time was wasted in finding proper places to eat.
It would be great if the Tour guide can provide a list for all stops made in the tour for peopl..e to know where they can eat and roam around in the new city they are travelling to.
Communication to English speaking groups can be improved significantly.Read full review
By: Elizabeth Loaiza Castaño | Sat Nov 02, 2019 at 01.00 AM
Me pareció un tour bueno, pero prometen algunas cosas en atracciones que no tenían disponibles. Además me parece que deben ser más claros es especificar a las personas que debes si o si consumir 4 actividades o sino pagar un costo por n..o hacerlo y especificar que pagar un costo por el guía y conductor.
Además deberían explorar en qué las partes donde paran a comer no sean tan lejos de la ciudad porque las opciones son pocas y casi que te obliga a comer en el restaurante que sugiere el tour.Read full review
Tour guide was articulate enough, but no need to prohibit people from using the bathroom on the bus b/c of "smell" that will vent throughout bus. At least tell people it is okay to use if they will only pee, and not prohibit bathroom entire..ly. Makes no sense unless you are trying to save yourself time/mess emptying the tank. Also, announce the Wi-Fi password on the bus intercom and don't mumble it quietly to individuals as they ask for it so that others around have to listen in to overhear it.
Otherwise, a good experience and thorough. Tour guide was very friendly & good with kids, but needs to change the above noted points.Read full review
I thought everything was rush, rush
Sometimes you had to choose between eating something or visiting an attraction. Example: We arrived at Kingston and we had 45 mins to eat and see the attractions, basically the only place I met in Kingsto..n was the Subway restaurant.
There's no need to offer all those attractions if I won't be able to see them. I will recommend to schedule 20 more minutes to each attraction so at least we can see something.Read full review