All passengers must have a government issued valid photo identification card, such as a state driver’s license, or a passport for check-in service at the airport.
We highly recommend all passengers bring or purchase a bottle of water to bring with them while on tour. Most people that are not used to the desert region will need additional water, as the weather is drier than most are used to.
Yes, all of our pilots and staff are well-versed in the history and geography of the area. Our tour guides will provide information pertaining to your area of interest throughout your tour.
At this time, we do not currently offer any overnight tours. However, we do offer many tours with sunset views that offer an evening/night view of the area:
Our tours offer automated tour narration in 16 languages. Please specify what language your party prefers when making your reservation in the comment section of the online booking.
Yes, this tour is family-oriented and appropriate for most ages. In general, this tour is not strenuous. Some tours will involve 3 flights of stairs on and off the helicopter; however, that is as strenuous as this tour gets. However, it varies from person to person and each child’s attention span will differ.
For older customers, please make sure you are in good health before flying. If you have any health problems we should be aware of, please leave a note in the comments section of your online reservation so we can make sure your tour guide is aware of your situation.
Parents know their children better than anyone and whether they will be able to enjoy the tour or if they will become easily distracted. Please keep that in mind when deciding whether this tour is appropriate for your child.
For any helicopter or airplane tours, there are weight restrictions for the tours, as the aircraft can only handle so much weight per flight.
Due to this fact, anyone over 275lbs will be charged an additional surcharge which varies per tour.
Please contact our customer service department directly or leave a note in the comment section of your online reservation with your weight and we will be able to confirm the additional charge for the tour you are interested in.
Yes, please reconfirm your pickup time and your flight details 24 hours prior to departure. If you need assistance, please speak to your hotel front desk or concierge, as they can help you contact your local tour office for reconfirmation of your tour. This will also ensure that you are given any up-to-date information about your tour departure, weather information, or changes to the pickup time.
Please review your e-ticket for all contact information for reconfirmation of your tour.
Flights are occasionally cancelled due to inclement weather, such as, high winds, low clouds, rain, or snow. However, we try to remain up-to-date about weather changes in the area and notify customers as far in advance as possible if their tour is cancelled.
Also, customers who have their tours cancelled due to weather issues will be offered a reschedule for their tour, either later the same day or a different day.
If we are unable to accommodate you because the bad weather persists, we will offer a full refund for your reservation cost.