Hi
Your tour 73-2808 has pickup from Hilo airport from 9-9.30am. What time will the tour take us back to Hilo airport as we need to fly back to Honolulu.
Dear customer,
The tour pick up is provided from major Hilo hotels and Hilo Airport between 9:00 and 9:30am
The tour usually arrives back to Hilo airport by around 6:30PM, we schedule to schedule your departure flight after 8:30pm.
Best Regards,
Andy
Customer Service Rep
Dear Sakuntala,
If you wish to self transfer instead of an airport pick up, you will be able to check into the first nights hotel.
The hotel will be confirmed after a reservation has been made, but will be located near EWR airport.
Best Regards,
Enny
Customer Service Rep
Dear Sakuntala,
The maximum number in any room booked on tour is 4 people, regardless of age.
Fire hazard restrictions are upon the many reasons the maximum occupancy is 4 in standard hotel rooms.
For your family of 5, you will need 2 hotel rooms while on tour.
Best Regards,
Enny
Customer Service Rep
I live in the UK, can I still book this trip for myself and a friend who will be travelling from elsewhere? We both have visas for all the countries, and will be able to meet you at the designated place.
Dear Ash,
You are welcomed to book this trip for yourself and a friend.
To view the tour's available dates, simply locate the reservation step 1 on the upper right hand corner of the tour's information page and scroll through the different available dates per month on the reservation calendar to view the tour's available dates shown in bold print.
You can complete all the steps and click on book now to place your order for the tour online.
Best Regards,
Tim
Customer Service Rep
Dear Jorge,
Most all the sightseeing highlight locations in Washington D.C. and Philadelphia will be open on July 4.
Best Regards,
Steve
Customer Service Rep
1. I would like to book the tour for five people, but would only like one hotel room. on The website it seemed like it would not accept the fifth person. Is a room with two double beds plus a roll away available.
2. Also, I did not understand the buy two get 1 free option. Would we be able to book for five people, but then only pay for four?
Dear Customer,
The maximum occupancy for each room is 4 guests, so for your group of 5, you would have to book 2 rooms.
The third guest gets the free fare for 3 guests booked to 1 room, and the fourth guest gets the free fare for 4 guests booked to 1 room.
Best Regards,
Steve
Customer Service Rep
Dear Shering,
Normally, we recommend 2 pieces of standard sized baggage (maximum) for each passenger due to the load limitations of the tour coaches.
Best Regards,
Natsu
Customer Service Rep
Dear Shering,
The pickup time for the tour will range from 6:30 am to 8:00 am depending on your selected pickup location.
The bus will arrive back to Los Angeles by around 7:30 pm.
Times are subject to change depending on the traffic or other factors on that day.
Best Regards,
Natsu
Customer Service Rep
Dear Shering,
The pickup time for the tour will range from 6:30 am to 8:00 am depending on your selected pickup location.
The bus will arrive back to Los Angeles by around 7:30 pm.
Times are subject to change depending on the traffic or other factors on that day.
Best Regards,
Natsu
Customer Service Rep
My first question is whether the San Francisco city tour is free for local residents without airport pick up service or do we have to pay for it.
We don't know yet, where we can join the tour - Cupertino or Starbucks in San Francisco. When do you need this information?
Dear Magdalene,
The San Francisco City Tour on the first day will be free, but you will need arrange the arrival time in San Francisco (SFO) before 11:00am. Or you can meet the tour guide at the following time and location:
7:50am - Ulferts Center, 668 Barber Ln, Milpitas, CA 95035
8:00am - Liang's Kitchen, 1701 Lundy Ave. San Jose, CA 95131
08:00am - Red Roof Inn SFO,777 Airport Boulevard, Burlingame, CA 94010
8:20am - Marina Food Supermarket, 10122 Bandley Dr. Cupertino, CA 95014
10:00am - Starbucks Coffee, 391 Sutter St., San Francisco, CA 94108
Once you put your reservation with us, leave a note in the "comments" area, tell us that you still need time to decide the pick up location. Our Customer Service Representative will contact you for that information.
Best Regards,
Natsu
Customer Service Rep