DEAR SIR
we are 5 people ( adults) - one family
we are interested in 2 trips 1) grand city tour 2) 4.5 hours szentendre . plan for sepember 13-16 2014 . Do you have any promotion? 1@@plush;1 free ? please advice
thanks
Gidon
Dear Gidon,
Currently, we do not offer a promotion for the Grand City tour and the 4.5 Hours Szentendre Nostalgia Tour.
You are welcomed to book at the price listed as we are sure you will enjoy this amazing tour!
Best Regards,
Justin
Customer Service Rep
We are told that disembarking from ships will be 2 hours after docking. On days when ship has been docked overnight at what time will passengers be able to disembark? We need this information to meet people and when renting a car.
Dear David,
Please contact our cruise department at [email protected] or you can call the cruise department directly at 1.855.656.6725 and they will be more than happy to further assist you.
Best Regards,
Jane
Customer Service Rep
Dear rozerin,
Thanks for your inquiry.
A valid passport and visa are required to enter Canada. Please visit http://www.cic.gc.ca/english/visit/visas.asp for visa requirements and exemptions for visitors.
Regretfully we are not in charge of applying visa for our customers. We suggest you apply visa by yourself in advance accordingly then book the tour to visit Canada.
Best Regards,
Emma
Customer Service Rep
Dear Ivaylo,
Thanks for your inquiry.
Tour guide will arrange time for you to view the sightseeing places we mention in the tour itinerary and the time arrangement is subject to tour guide's arrangement.
This tour package will not include breakfast and meals, however, you have the option to pay for meals the tour guide arranges.
Best Regards,
Emma
Customer Service Rep
Dear David Murata ,
Please contact our cruise department at [email protected] or you can call the cruise department directly at 1.855.656.6725 and they will be more than happy to further assist you.
Best Regards,
Jane
Customer Service Rep
Dear Richel Pascual,
You can request to have the free day in Las Vegas on day 2. Please keep in mind that the service fees are still applicable even if you do not attend the Grand Canyon tour.
Best Regards,
Andrea
Customer Service Rep
Dear Mohamed Salama,
Our tour will conclude in New York on day 3. Drop off time is at approximately at 7:30pm. Keep in mind that if you are flying out of New York we recommend you book your tour after 9:30pm.
Best Regards,
Andrea
Customer Service Rep
Dear Nareth Keo,
Your tour guide arranges stops in certain areas that allow you to sight see and take pictures. Our tours offer you the full experience to get off the bus and tour on your own.
Best Regards,
Andrea
Customer Service Rep
Hi, we are probably going to book and pay for our adult family of 7. Before I do this.. What happens if the weather prohibits travel on the day we choose in December? We're travelling from Australia so will have limited time and won't be able to change the date. Are refunds given if the day is cancelled?
Regards AL
Dear Anne-Louise,
If the tour has to be cancelled due to weather or any events beyond control, we can offer reschedule or full refund. Thanks.
Best Regards,
Molly
Customer Service Rep