With regards to the AM Mini Hoover Dam Tour (Product Code: 16-382). Does the Chocolate factory and cuctus garden included in the package?
Also does you tour pick up from the Tropicana Hotel & Planet Hollywood Hotel
Dear Chris Evans,
Yes, this tour includes visiting Ethel M. Chocolate Factory & Botanical Cactus Gardens.
You can be picked up at Tropicana Hotel or Planet Hollywood Hotel.
Please leave us your hotel information when booking so we can arrange your pick up during the process.
Best Regards,
Enny
Customer Service Rep
Hi,
We a family of 3 from Singapore will be in New York on 22 Dec till 27 Dec 2015. We would be coming there after our Orlando trip. We would like to make a trip to Washington DC (3 days 2 nights) on 23 Dec till 25 Dec 2015. Our concern here is we will be booking hotel in New York on 22 Dec and 25 Dec till 27 Dec since we will be staying in DC on 23 and 24 Dec. What are the chances of the Washington trip to be cancelled as we are worried to be stranded without hotel in New York if the trip will be cancelled.
Dear Thirumalai Kumar,
If we can confirm the booking, it means that we have enough passenger to depart on that date. But during the winter time, there may be cancellations due to weather conditions.
If due to weather your reservation becomes cancelled, we can assist you with other options as well and update you as soon as possible.
Best Regards,
Enny
Customer Service Rep
Hello
We are travelling to NY from Australia and for the last few days we want to hop on a tour of Niagara and Toronto. i have two questions:-
1. How much luggage room do we have available - we will have all of our belongings with us from our NY stay.
2. If we decide to depart the bus in Toronto and stay on for an extra few days, will this cause a problem.
One last thing, is there a picture anywhere on your page of the buses you use?
Dear Linda,
1. Each guest can bring 1 medium-sized suitcase and 1 carry-on bag, if you have more luggage than this, please leave a note when booking online and we will check with our local tour office for you and see whether there will be additional charge for it.
2. Regretfully if you decide to end in Toronto, you will need to forgo the rest of the itinerary. But please also inform us in the comment for us to double check with our local tour office and see if it is okay.
3. We do not have any pictures of the buses used but you will be traveling in an air-conditioned coach bus.
Best Regards,
Enny
Customer Service Rep
Hi,
Is this tour offer still good? The Special Notes for this tour says:
From April to December 2014: every Monday, Friday and Saturday.
January to March 2015: Saturdays only.
I'm visiting NYC on September 27th, 2015. Do you have a tour for this date?
Thank you.
Dear Mary,
Regretfully this tour doesn't have departure on September 27, 2015, please consider September 26 or September 28, 2015.
Best Regards,
Enny
Customer Service Rep
Is it necessary to be on the first day from the excursion on the meeting in the hotel in 3:30 pm ? We can't be on time because of our flight.Is there a way to recive the information which will be discuss on it?
Dear Martina,
You can leave us a note when booking online regarding this and request for tour guide information. As the tour guide needs to do group check-in for guests, you can discuss with the tour guide in advance. Tour guide information can be confirmed 1 day before tour departure.
Best Regards,
Enny
Customer Service Rep
Is there a free shuttle service once there? How long do you get to spend there? Does the bus go to eagle point and guano point? Will any food be provided?
Dear Amy Judge,
There is free shuttle service provided inside of Grand Canyon West Rim.
Usually you will spend 4 hours inside of the Park.
The shuttle inside of the park will take you to Eagle Point and Guano Point.
Lunch will be included in the tour price.
Best Regards,
Enny
Customer Service Rep
I am living in Vancouver and i want to buy your 4-days Canadian Rocky mountain Tour.As i saw in your website the time of the pick up are 6.45 Am and and the location is at Chinatown chinese culture center ,50 East Pender. As maybe you know the Pender street has been under the construction since the couple of days. I will be appreciated if you let me know the exact new time ( if it is changed )and new location ( compelet addres)for 24 Or 26 Aug. 2015.
sincerely
Mohebpour
Dear Mohebpour,
Currently, the meeting location remains the same.
There are no changes to the meeting location.
If there perhaps is a change at a later time, we will inform you right away.
Best Regards,
Enny
Customer Service Rep
Hi,
can you tell me whether it would be a problem to stay in Washington on the last day of the tour and not come back to New York with the rest of the group?
Thank you
Dear Dimitar,
Depending on what day you depart it should not be a problem.
*Tours that depart on Tuesday, Thursday or Saturday during summer will not visit Howe Caverns / Secret Caverns (we'll visit Corning Museum of Glass instead in the second day). The itinerary will then go as follows:
Day 1: NYC - Philadelphia - Washington, DC (Hotel: Holiday Inn or similar)
Day 2: Watkins Glenn(summer only) - Corning Museum of Glass - Niagara Falls (Night View)(Hotel: Best Western Lock port or similar)
Day 3: Niagara Falls (Day View) - NYC
If you choose to depart on a Monday, Wednesday, Friday, or Sunday you can choose to self dismiss at Washington DC. All you have to do is let us know in the comment box when booking the reservation online.
Best Regards,
Angie
Customer Service Rep
Hi!
I would like to take the tour on August 22nd and I stay closely to San Antonio Caltrain station, is there a possibility for you to pick me up? If yes, could you write me where would that be?
Thanks!
Dear Basak,
For this tour we only offer pick-up at San Francisco hotels, we would not be able to pick you up at San Antonio Cal-train Station.
Best Regards,
Adrienne
Customer Service Rep
A:
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2015-08-18 00:37:56
Dear Basak,
Currently a complimentary hotel pickup/drop off service is available for most major hotels in downtown San Francisco and Fisherman's Wharf areas.
The service is unable to cover your mentioned San Antonio Caltrain Station. To join the tour, you can either choose a hotel location in the service range or note us your address in the reservation for our local office to recommend you a convenient location for you to join.
Thank you very much.
Best Regards,
Jason
Customer Service Rep
do you offer the Yellowstone tour later than Oct 3? Where is the pickup site in Denver or Aurora Colorado? Do you offer a San Antonio tour from Denver and returning to Denver? I am interested in a bus tour between Oct 13th and the 25th ,
Dear Theresa,
At this moment October 3rd, is the last day this tour is operating.
We only pick-up (before 11:30 a.m) and
drop-off(after 5:30 p.m.) at the Denver International Airport (DEN)for this tour.
As for a San Antonio tour we do not have any departure or arrival trips from Denver currently available at the moment.
Best Regards,
Adrienne
Customer Service Rep