Hello, I was just reading some reviews and we're wanting to see the mountains and the glaciers and see a review from someone saying this flight was amazing. We'll be there in September 19, 20 and 21st. Will there be snow and glaciers at this time of the year? Also, what if the weather's bad - what's your cancellation policy?
Dear Leonie,
Currently, this tour is available for September 19, 20, and 21.
From the month of September, we cannot guarantee that there will be snow and glaciers in this time. For the bad weather conditions, a back up plan will be done from our local office.
For any cancellation policy, please do check the link below. This will apply once reservation has already been confirm.
https://www.tours4fun.com/cancellation-and-refund-policy.html
Best Regards,
Mary
Customer Service Rep
We are interested in taking one of your mail flights but would like to know if we see everything that is shown on the video on your website? Please can you let us know as it will determine whether we book something else along with your flight?
Assuming we would need to book in advance also, rather than the day before say - I am concerned about weather.
We will be there 19, 20 and 21st Sept.
Dear Leonie,
Thank you for your inquiry.
The video features the sights and views you will be able to experience taking the Mail Run Airplane tour. Flight schedules will be based on ideal flight conditions and the tour is available for departures from 09/19-09/21.
Best Regards,
Mary
Customer Service Rep
Dear Carrie,
Thanks for your interest at Tours4fun.
Please note that the date of September 2nd,2017 is open for booking online.
Currently, we have not received any information that this tour will be cancelled in Labour day.
Some tours may be cancelled by extreme weather. The affected traveler will be fully refunded or may choose a similar tour product as a substitute.
Should this occur, it would be under very rare circumstances because we try our best to accommodate travelers.
For any further assistance, you may also contact our customer service team at
Tel: 1-866-933-7368 (USA & Canada)
Tel: 1-626-389-8668 (International)
(24 hours a day, 7 days a week)
Best Regards,
Brigitte
Customer Service Rep
Dear Ys,
Thanks for your interest at Tours4fun.
Please note that the date of August 17th, 2017 is open for booking online.
Temperatures in the desert can reach up to 105°F during August.
Thank you for your inquiry.
Best Regards,
Brigitte
Customer Service Rep
Do I have to go to your office to pick up the actual tickets? It says "Customers are encouraged to pick up their tickets at our Tours4Fun office", but I saw that you had answered to one of the questions above that the customer would not have to pick up the ticket in person.
Thank you.
Hello My B,
The tickets issues will be electronic so they will be sent out by email for reservations that are finalized. If only paper tickets are available, we will require customer to pass by our office to pick them up.
Thank you for your inquiry.
Best Regards,
Steve
Customer Service Rep
I plan to join this tour on August 28, 2017, with my wife. We are both U.S. Permanent Residents. Do we still need to apply for a Canadian visa to enter Canada?
Hello Ernie,
Permanent residents of the U.S. must travel with a passport and proof of permanent residence. Please consult with the Canadian embassy to ensure that you have all the required identification requirements for travel to Canada.
Thank you for your inquiry.
Best Regards,
Josh
Customer Service Rep
Can I book the 5-day West Rockies Summer Tour from Vancouver, just the tour, no airfare or
hotel ? if yes , what is the tour price alone with and without the Fairmont Banff and Chateau Lake Louise upgrades?
Dear Maurice,
Unfortunately, we do not change or customize tour packages.
Our multi-day tour comes standard with hotel accommodations.
Thank you for your inquiry.
Best Regards,
Josh
Customer Service Rep
Will the visit to the Alhambra Palace, the Palace of Charles V and the Generalife Gardens be with a guide that will provide commentary? The description provided only mentions Alhambra Palace and Generalife Gardens entrance fees.
Dear customer,
All the attractions will provide commentary however, the Palace of Charles V does not require an admission fee.
Best Regards,
Josh
Customer Service Rep
Dear Ahmed,
In the morning you will drive to the nearby newly renovated Utah State Capitol, and the famous Mormon Temple. Your unforgettable tour will conclude, after a friendly tour given by missionary sisters.
You will then be dismissed at the Mormon temple however, we do offer complimentary airport shuttle service if needed.
The drop off out to Salt Lake City airport will be at 11:00 am and keep in mind to book flights after 1:00 pm if you plan to fly out on the last day.
Thank you for your inquiry.
Best Regards,
Josh
Customer Service Rep
Dear Sumit,
You can choose to end your tour in San Francisco, but note that the hotel booked for the last night may be up to an hour and a half drive away from San Francisco. Note that the full fare will be payable, as well as any mandatory and service fees payable on tour.
To place your order for a reservation online, simply select your desired tour start date and the number of rooms you need/ travelers you are booking for on the upper right section of the tour information page, then click on "BOOK NOW".
Please inform us if you wish to end in San Francisco by including a note in the reservation request section when placing your order online.
Thank you for your inquiry.
Best Regards,
Josh
Customer Service Rep