Everything was going well until it was time to go back to the hotel. On our way back we were involved in an accident, our guide tour said there was something wrong with the brakes. The driver called us one time to make sure we had arrived ..to the hotel. The company never called to check up on us. Pretty unprofessional.Read full review
Loved being a part of a small group. Easy to move along without waiting for numerous people. Our driver and guide were so friendly and knowledgeable. Would recommend this tour to anyone.
Tour guide, David, was very friendly and attentive. However, driver Tom was very rude and arrogant. When we asked him a question, he replied he did not know as he was just a driver in a very snobbish manner.
In addtion, a lady who had pur..chased concert tickets for a 9pm show, asked what time the bus will reach back the hotel, Tom very arrogantly answered: 'Hey look, if we want to sell you the tickets, we will tell you it can be done. Once we take your money, that's it!"
When the lady again asked around what time the bus will reach back the drop-off point, Tom answered:" We will reach back when we are back! " Oh, come on! What kind of nonsensical reply is this??! Tom's attitude is simply unacceptable and will only affect the company in a negative way if this continues. Such an act can never be condoned!Read full review
Matthew - tour guide was very friendly and helpful I like any other tour guides.
He was informative, accomodative and understanding.
He was also smiling and joking around which is such a positive thing as the tours are long and it d..oes matter if the tour guide is smiling and always ready to help.
We liked the tour but it was too tiring. On the 1st day we left at 7am and did stop in between servers times and reached to hotel at Niagara halls at 10pm. Next day we were told to meet at 6.50am so we slept less than 8 hours .
On 2nd day we did the same- travelled throughout the day, stopped to sigheseesinh, breaks etc and reached hotel at 10pm and next day started at 7am.
If I could I would rather skipped to see some attraction and get more time to relax specially at Niagara Falls city.
Overall- it was good only because of Matthew and we had enough time to roam around at the Niagara Falls.
Thank you
Meenal and KaranRead full review
It was by far the best tour my brother and I ever experienced. The hotel was unexpectedly 5-star. I found food stops to be unsolicitedly Chinese in spite of the mixed population in our group. And beware! the cost of the tour understandably ..doesn't cover the tickets to the different attractions you'll be visiting but apart from these things it was a fabulous tour and I look forward to covering different states with this website!Read full review
The itinerary didn't include stop for lunch which we weren't told in the morning. If you wanted lunch then there wasn't time for seeing any museum. The bus wifi was not connecting at all on our way back. We were told while going that Maryla..nd area the connection has issues but the issues continued for much much longer on our way back, infact almost all the way.
The tour guide Richard was slightly whiny!Read full review