By: Shauna Balsillie | Mon Oct 21, 2019 at 01.08 AM
Our tour guide Mano was simply outstanding. He was so knowledgeable and excited to share his knowledge with the group making the time on the bus a history lesson on wheels. The group was good for being on time and he always made sure to s..how us the meeting spots and let us know what to see, eat and such at every stop. The drive time was broken up with frequent stops which was nice. The bus was very nice, clean and comfortable. My only reason for the 4 star rating is the hotels were very average which for the price of the tour wasn’t a surprise. Overall, i found the tour informative, scenic and fun but would like more time in the cities we visited for a bit of exploring. It’s a great way to see lots of places in one trip but not enough time to get the full experience of each stop.Read full review
By: Thomas Daniel Gray | Sat Oct 12, 2019 at 02.32 AM
I thought that the tour was conducted in about as good a manner as possible. The first tour guide, Mano Cheung, was excellent, the second guide Lex was a very nice guy and did a good job overall, but was not as clear and concise.
Though we booked the tour on short notice on 27 August 2019 it was only after ascertaining that the tour was available for 30 August 2019 and the booking was calculated as per tour itinerary listed, was accepted and full amount charged to m..y credit card. Our ordeal started after that. The tour operator based in US (our tour was in Canada) had very poor communication and sent us the confirmation only 29th evening when our tour was to commence from 7Am on 30th and that too after numerous calls. Second shock came after they cancelled our meal plan and optional tours citing short notice as the reason and were asked to buy these on site waiting in long Qs. Third shock was that they totally dropped Jasper which was part of itinerary as per their original itinerary advertised and booking accepted for. Instead they changed itinerary by unnecessarily adding one day/night stay at Calgary on 30th night when we had already booked hotel at our own cost in Calgary for 29th night assuming our tour would start at 7 AM on 30th. So, the actual tour started on 31st. All this was communicated to us only at the last minute without any scope for change or cancellation. Our purpose of visiting Rocky mountain in Jasper (most beautiful part) besides Banff was defeated having gone all the way from India via Vancouver (where tour was booked). Final shock came when hotels in Calgary and Banff were found to be totally substandard (only one night they upgraded to a slightly better hotel citing reservation in their substandard hotel was unavailable). The actual tour operator, WESTAR based in Calgary was good and only saving grace. Would never recommend anyone this tour operator.Read full review
The tour was good on the whole. We were not very happy with the guide. He made some snide remarks when a certain group including us said that we were not interested in seeing the bull fighting arena at Ronda & when we did not want to go for.. the Flamenco dance & dinner as we had already done that in Barcelona. We are vegetarians so had no interest in taking the meal offer. A guide should not make embarrassing remarks & hurt the sentiments. After all its optional & he /she has no right to make anyone feel otherwise. Generally we were not happy. Then he did not take us to Balem Tower at Lisbon. We did ask him & he replied in the negative. So we took a hurried walk to the tower on our own. The itinerary should be fulfilled at all cost.
The bus was comfortable & the hotels too. We wish the hotels were ner the city so that it would be easy to find food.
I can recommend you to others but these things should be taken care of. On the whole we were satisfied.
Thank You.Read full review
We saw a lot of great things, the best in all the cities. We travelled long distances. The bus drivers were smooth drivers making the travel very comfortable. There were extras to pay for certain things but I imagine the tour would have bee..n more expensive if these were included. This type of tour is perfect if you want to see as much as possible without having to walk around a lot.Read full review
It was good but there were some communication issues. There was a 40min delay during a morning pick up at my hotel, without any communication, which is nerve wrecking. The email conversation during the reservation could also have been more ..efficient, e.g when agreeing the drop off location.Read full review
By: Hartanti Irwanto | Tue Jun 11, 2019 at 05.15 PM
I joined this tour with my family, my parents, my uncle, my aunties. I can say this tour is great and worth the price, suitable for kids, adults, and elderly. The schedule, the bus, the hotel was good. The Tour Leader, TIM, is very nice an..d informative. I appreciate that he always inform us about the toilet locations, some choice for lunch/ dinner, and other useful information about the place we're going to go.
Just 1 suggestion if I may say, about the meeting point at Schipol Airport. I think it is better if it's said the meeting point is in front of Burger King Arrival Hall Schipol Airport.
I had trouble to find the meeting point, that day ... hahaha ... i was panic, and I can't find the meeting point. After I called and I got the clue of Burger King, I can find it easily.
But after the hectic at the beginning, I'm so thankful that all other things run okay.
Thank you for the nice experience.Read full review
86% Fabulous tour guides and marvellous views. but.. fair CS
By: Belle Wong | Thu Jun 06, 2019 at 03.36 AM
I booked the tours as a solo traveller.
I was disappointed with the customer service ... they emailed me about the pickup and dropoff details. I had answered them twice about preferring a dropoff in Banff instead of the airport. However,.. the tour guide was not informed.
Let's think about the tour. They sent a different tour guide every day, so the service charge was paid at the end of every single day. They delivered the tour bilingually, in Mandarin and English. That helped me to build up some vocabulary.
Lisa who was the guide took me to Banff took excellent care of me at each location. She told me that it was because I was the only one in my group. Thanks for her thoughtfulness. On my second day, 浩南, another guide, gave us facts and interesting stories during the ride. I was curious about wildlife and asked him many weird questions, for example, would the decline of wolf influence the bear population... I didn't expect a tour guide could answer. However, he did respond to them all patiently with the detailed explanation. He is a brilliant guy.
Likewise, Jasper park was led by a cute guide, Sylvia. She is a detail-minded and well-prepared person. The night before, she sent us a text message about the weather, advice and meetup time. I sat in the front and noticed the notes and plans she did for this tour. She is also very kind and friendly to us.
I have been to more than 20 countries and joined numerous local tours. This tour surprised me by the wonderful tour guides. I would highly recommend this tour if you have the desire to see great sceneries and have incredible tour experience.Read full review