The tour is great. However, service provided by tours4fun is awful. The day before our tour they informed us we needed to be at the site 90 minutes ahead of the tour time or our tickets would be voided. I called customer service as their.. website and confirmation email both said we need to be there 1 hour ahead. I was rudely told it was 90 minutes, so we readjusted our schedule. When we got there we were informed the person who needed to check us in wouldn’t be there until 30-60 minutes before the tour. Waste of our time. Also, tickets purchased directly through Kens Tours are less money and even though their website says best price guaranteed, they would not match price. Recommend going directly to tour provider (Ken’s Tours) for tickets rather than through tours4funRead full review
We had a great experience from the beginning to the end. Tour guy Rock is great, made everyone enjoy the tour, made sure we all got great pictures, as a guide gave as a historical tour information. We definitely will come back.
Easy reservation with a Tours4fun. Bad experience with UPPER ANTELOPE CANYON Tour. Negative attitude from the front desk receptionist on 2-11-20 because we came on the wrong date, the tour guide with a car van #32 (not sure, but think was L..illiy) not friendly and does not accommodate the tourists need. Was rushing through the tour.Read full review
APPALLING CUSTOMER SERVICE EXPERIENCE. They made a mistake in securing the reservation for my non-paying 6-year old (event after countless emails from my side to make sure this would not happen). After flying there all the way from Florida,.. the person in charge at the canyon refused to let the entire party of 4 go in. I had to sit out so that my 6-year old son (who shouldn't have paid) could go in with his sister and my wife, using my adult (paid) ticket. The inflexibility of the people at the canyon was beyond words, unwilling to compromise so that the whole family could enter. But the customer service of Tours4fun was truly appalling. They refused to own up to their own mistake and did nothing to compensate for the bad experience. They were unprofessional and below any customer service standard that you may expect in the US. DO NOT BOOK YOUR TOURS WITH THIS COMPANY. THEY WILL NOT ACCEPT ANY RESPONSIBILITY.Read full review
Nanette our tour guide was so knowledgeable and patient during the tour. My family had the most amazing time touring Upper Antelope Canyon. I would recommend to anyone.
The tour was great and we were able to go on an earlier hike since we showed up an hour and half early. I wish the fees would just all be in one transaction rather than this plus that plus this. There was cash needed for extra things.
By: Samantha Christensen | Sat Jan 18, 2020 at 01.23 AM
This tour was incredible! There were very knowledgable staff working to assist in taking excellent photos, shared about the history, and how weather has sculpted this beautiful cave hideaway! I have been to the lower Antelope Canyon as well.., but this is stunning too! Less light that comes in through the cave that the Upper Antelope but still just as beautiful!Read full review