By: ChandraSekhar Reddy pamuluri | Wed Jan 02, 2019 at 10.22 PM
Dear Tours and Travel Team,
First of all I would like to Thank your website for making our booking very easier.
We booked this tour for 5 adults and 3 kids. We driven all the way from Dallas TX to Page AZ.
But overall my Trip to Upper ..antelope canyon was very bad. Because of the people who were at the front desk and provided a very bad service to trail.
We met 3 women and 1 guy, The Guy name is Eddie. I don't remember other women names
Our tour trip was scheduled at 12/26/2018 2:45 PM. We got a email during our drive requesting us to reach 1 hour earlier by 1:45 PM
Unfortunately due to long journey we arrived at 2:00PM i.e. 15 minutes late . Eddie and 3 women .. very rudely answered that our reservation tickets were sold out due to 15 minutes delay. They don't care about our kids and not showing any curtesy even when we are standing and begging in the ice cold weather. I never seen such a hard minded people any where.
They overcharged 15$ per person at the site for no reason. Also they gave us a bad tour trail.
They also collected ticket 30$ for 2 year old baby. Seems they are cheating us our money. We will surely take this issue to state government for all the overcharges.Read full review
The tour is good in general. The only thing that I would complain is that it needs to check in "an hour" before the tour starts, otherwise your reservation may get canceled.
Other than that, the tour guide is great. I had a great time in.. the upper antelope canyon.Read full review
Excellent price for a great say in the canyon. Our tour guide Frank was amazing. He talked to everyone before the tour anput their camera settings, helped many of us with setting them correctly. Frank mentioned anf showed all of the popular.. spots within the canyon and even took photos with our cameras to ensure we got perfect shots. We came away with amazing photos. Eddie that was doing the registration was a huge help and very polite. What i really appreciated about the tour company is they had rules, and enforced them. So if you sign up for the tour PAYATTENTION to the rules.Read full review
The tour was good but the tour reservation was awful. We picked time good for us and that time was shown available on the online reservation. After made payment we were told a confirmation email would be sent. We did receive an email but we.. were told our reserved time was sold out. We were rescheduled to a time not good for us. I checked the online available time again, the time we want were still shown as available online. Since we have been in the area, we have to take the assigned time. I wouldn't use this site to book my tour anymore. Not professional at all.Read full review
We have received double charged finally despit of our explaination for our reservation. Also, several times your peopels rechecked up our scedules last 2- 3 days. So, everytime we need to explain to your poeples again and again. Also, ..everytime changed account managers for my reservation. Not same people. So, they did not know for my reservation details so, same question for us by every call and every mail !!! I think your organization too big size but, we need one account manager for each customer's reservation !!!Read full review
You guys are money suckers. Charges are way higher as compared to the window price. And on the top of it, you want ppl to arrive an hour earlier and even if they are a minute late, you would make them lose their money and sell those spots f..rom the window. What a business model you have.. This kind of money making is Highly discouraged!!!Read full review