One of the holiday inn express hotel we stayed in didn’t have airoxsitioning. The succeeding hotels has also problems with air conditioning that some of us had to transfer rooms. Hotels also were far from city. The only saving grace was ..the tour guide LEX. Very knowledgeable and funnyRead full review
It was good but there were some communication issues. There was a 40min delay during a morning pick up at my hotel, without any communication, which is nerve wrecking. The email conversation during the reservation could also have been more ..efficient, e.g when agreeing the drop off location.Read full review
By: Hartanti Irwanto | Tue Jun 11, 2019 at 05.15 PM
I joined this tour with my family, my parents, my uncle, my aunties. I can say this tour is great and worth the price, suitable for kids, adults, and elderly. The schedule, the bus, the hotel was good. The Tour Leader, TIM, is very nice an..d informative. I appreciate that he always inform us about the toilet locations, some choice for lunch/ dinner, and other useful information about the place we're going to go.
Just 1 suggestion if I may say, about the meeting point at Schipol Airport. I think it is better if it's said the meeting point is in front of Burger King Arrival Hall Schipol Airport.
I had trouble to find the meeting point, that day ... hahaha ... i was panic, and I can't find the meeting point. After I called and I got the clue of Burger King, I can find it easily.
But after the hectic at the beginning, I'm so thankful that all other things run okay.
Thank you for the nice experience.Read full review
The food was very nice, and drinks are completely amazing, the views are beautiful and all this together with the nature makes an excellent combination for a visit with friends or family.
Since I was arriving on day before the tour started I asked for a hotel pre-tour. You were not able to give a name and price of hotel till you said one day before the date.
You did not give me the name of the tour bus till a few days before.. the departing date .
This tour was canceled initially then was back on with out a reason.
Bus was ann old bus without phone chargers at each seat.
Hotels were usually outside the cities so one could not walk in town in the evening after the day visiting was over.Read full review
86% Fabulous tour guides and marvellous views. but.. fair CS
By: Belle Wong | Thu Jun 06, 2019 at 03.36 AM
I booked the tours as a solo traveller.
I was disappointed with the customer service ... they emailed me about the pickup and dropoff details. I had answered them twice about preferring a dropoff in Banff instead of the airport. However,.. the tour guide was not informed.
Let's think about the tour. They sent a different tour guide every day, so the service charge was paid at the end of every single day. They delivered the tour bilingually, in Mandarin and English. That helped me to build up some vocabulary.
Lisa who was the guide took me to Banff took excellent care of me at each location. She told me that it was because I was the only one in my group. Thanks for her thoughtfulness. On my second day, 浩南, another guide, gave us facts and interesting stories during the ride. I was curious about wildlife and asked him many weird questions, for example, would the decline of wolf influence the bear population... I didn't expect a tour guide could answer. However, he did respond to them all patiently with the detailed explanation. He is a brilliant guy.
Likewise, Jasper park was led by a cute guide, Sylvia. She is a detail-minded and well-prepared person. The night before, she sent us a text message about the weather, advice and meetup time. I sat in the front and noticed the notes and plans she did for this tour. She is also very kind and friendly to us.
I have been to more than 20 countries and joined numerous local tours. This tour surprised me by the wonderful tour guides. I would highly recommend this tour if you have the desire to see great sceneries and have incredible tour experience.Read full review
By: Lanny Hendarsin | Mon May 13, 2019 at 11.14 AM
Overall tour itinerary is good, some accommodation to far from central.NO time for shopping to get a specific item from each location except in the object spot.