By: A trusted customer | Fri Jul 12, 2019 at 03.50 PM
We have mixed experiences about this tour. First of all I'm mentioning bad onces & then I will cover good parts.
Bad Experiences:
1. 1st Day Hotel experience is really very bad. The Clarion Hotel in Calgary City having lot of problems lik..e - water logging in bathrooms, mal-functionl AC, very rude behaviour from font desk staff, making delay in alotting rooms though there wre plenty of vacant rooms are there and we already booked rooms in that hotel a month ago.
2. Transportation from Calgary Airport to Clarion Hotel was very problematic as the authorized Cab driver as well as Hotel Front Desk staff were not co-operating for re-imbursing the money initially. We got the money after we had round of escalations with Hotel Management & Tours4Fun.
3. We have prior experiences in travelling with a tour group where personally we didn't checkedin the hotel. But, in this scenario, first 2 days, we have seen this issue where we need to show all details and enquire about our hotel resevations. There was no Tours4Fun or Wester representative to handle that.
4. 4th day's lunch was just a disaster. There are lot of resturants in Jasper town with ecomonical options for meal/foods. But, not sure why they had booked for a Korean Resturant(Kimichi House) with extremely bad-tasted-soup-only-meal. We were not able to eat this. And they were not providing altenate meal option also though it was already paid by us. They should understand that the meal option should be acceptable to generic people and not for a specific region. Even most of our chinese travel-mates also could not manage to eat that bogus meal. Wester/Tours4Fun also not refunding that meal money for both of us.
Good Experiences:
1. Bus coach driver Paul & Tour Guide Lisa were really good & friendly. They were showing and explaining the places very descriptive ways.
2. Lunch at Fairmont Spring Banff Hotel was just awesome.
3. Hotel Voyeger Inn at Banff & Athabasca Hote at Jasper town are good hotels and nice arrangements in rooms. Though both of them are lacking elevator as they are very old & refurbishes recently. The sceni views from them just breathtaking.
4. Breakfast bouffets are good in all 3 hotels - Clarion at Calgary, Hotel Voyeger Inn at Banff & Athabasca Hote at Jasper town.
5. The places where we went for visting all are superb and gorgous. I can't explain their beauties in words.Read full review
It was great fun. Very well managed and well paced over the 4 days. Hotels were great (except Clarion), food was great.. Most importantly, we had a great tour guide (Lisa Rong) as well as a very courteous driver (Paul) with Westar. Lisa rea..lly went out of her way to take care of guests and some of our personal requests specially on the food menu. The driver Paul was very knowledgeable - he knew the mountains and lakes and certainly a great story teller.Read full review
The value for the tour is good. There are lots of add-on options, which cost extra. It's an economy tour, so you get what you paid for. All-in-all, I am satisfied with my trip.
The tour is fun but very tiring. There is a lot of ferry rides and coach stays than actual stop overs. There are days that is just dedicated to transfer and your stops are just 30mins-1hr. I can't argue with the visited places as they are a..ll wonderful, but how I wish there are more time for this stops to explore.
Also, compared to other tours we joined, if there are instances that we get long stops which are maybe 3x out of the days - this is a do it on your own. So I strongly advise to take a look at the itinerary where you will have free days and study where you want to go.
All in all, this trip gave us new friends and great memories.Read full review
When I chose this tour I did not expect so much fun. The guide Jake yang, was very nice, he made the whole group feel like family and he shared every moment with us helping us to take family photos. This tour has a lot of senior people and ..he was very patient with them. Thanks Jake. Also Thanks Sam (The Driver)Read full review
just finished doing the green line tour. it was fast-paced and the heat wave certainly made it more exhausting. i have no complaints though, and the places we went to were all worth it. Special shout out to the best tour director ever - G..ENO CHEUNG. he showed genuine concern for our safety and welfare. Geno took the extra mile on a lot of occassions. to cite a few examples, (1) thought of seating arrangements in the bus to avoid potential conflicts; (2) he gave up his room & shared he room with the driver so that the family who got bumped off will remain in the same hotel where the group was staying; (3) he arranged for a small train in Pisa to avoid the long walk under the sun, and he even took it out of his paycheck! (4) he booked the best local tour guide for the walking tour in Rome. these are just a few examples. i can see how passionate he is with what he is doing. he also has good rapport with the driver. his personal experiences and witty comments made the long journeys more bearable. it really felt like Geno treated us as his family. would also like to show my appreciation to our driver, Wotnjie (apologies if i mispelled his name). truly thankful and truly satisfied. kudos to Geno & Wotnjie!!!
Joel Dalay (green line family #3)Read full review
One of the holiday inn express hotel we stayed in didn’t have airoxsitioning. The succeeding hotels has also problems with air conditioning that some of us had to transfer rooms. Hotels also were far from city. The only saving grace was ..the tour guide LEX. Very knowledgeable and funnyRead full review
By: Kumari Trinavee | Wed Jun 26, 2019 at 01.41 AM
It was very well planned, well executed by the tour guide and a very smooth experience... Much better than what I expected... Loved the trip... Excellent !!
Accommodation was very good and our tour guide was very thorough very knowledgeable about the countries history. Enjoyed the tour tremendously except a lot of walking.