By: susan Randfield | Sat May 25, 2019 at 01.46 AM
It was a great tour we saw lots but I think we lost some things in translation as the 2nd language was mandarin and although the tour guide was good we really didn’t enjoy listening to the other language explanations
By: RICARDO CASTILLO | Fri May 24, 2019 at 11.14 PM
Excellent tour, from the reservation process to completing the tour. I just have to point out that it is necessary to be notified in advance if there is any activity that can not be done, since we arrived at the American side of the waterfa..lls and we could not use the boat for administrative matters, which do not correspond with the agency, however I think they should have informed us in advance. For everything else I must thank them for the responsibility they were with us in everything else. Highly recommended.Read full review
Tour was managed excellently. Joyce and Jimmy were very helpful and they made us feel like home very caring. I loved the hospitality of Joyce, 5 stars for her. Please properly justify her efforts she is best. Thanks
Easy to book and upgrade at late notice to the helicopter ride. Pickup, transfers and flights seamless. This tour is fabulous when you get to see and do everything you pay for. The tour guide is very quick to say "no time for that". We foun..d this unacceptable and had to insist that we do the boat and helicopter ride that we paid for. His translation from Spanish/Italian to English caused confusion at times. There is very little commentary on the tour regarding history of the area etc. If he spent less time fluffing around wasting time, there is time enough during the trip to do everything twice over. Would recommend the guide reads this feedback and improve, he may get more tips without having to push for one.Read full review
First of all I had no idea what time and who was picking me up and what hotel I was staying at until day off or night before- tips were mandatory and counted- I had no idea where tour was going each day until that morning- tour was carried ..out in Chinese and English and one of the guides spoke predominantly Chinese and told us if we need explanation to just ask! Vincent and James were awesome and very kind and funny- the stops for lunch should have been at places we could walk or try new things as we waited a long time for group that bought lunch - Columbia icefields trip to glaciers should be stopped! The bus was delayed so we waited for over an hour! We were at one attraction for 4.5 hours! This was a waste of time- I felt the tour was not to explore but to take picturesRead full review
Como o grupo de chineses era maior,o guia demorava dando mais detalhes para eles ,por exemplo:nos museus formava o grupo deles e ele explicava tudo aos chineses e nós ficávamos isolados lendo os comentários.O certo seria vcs não mistura..rem os grupos de chineses com as outras pessoas que são línguas bem diferentes .Eu entendo Espanhol,Francês,inglês e Português.O guia dava uma rápida conversa em Inglês para nós e passava o tempo quase que todo falando em chinês.Ficou muito a dever essa excursão!!!Read full review
Great Trip. Guide and driver were very punctual and we appreciate their effort to keep everything in schedule. It was rushed at some places, but that's why we were able to see all those places and cover 2500km in 3 days. It cost us extra a..round 283$ each person for entrace fees at 6 different places and buffet lunches and dinner ( you have the option to buy your own food, ). Overall the trip was aweome.Read full review
By: Reynaldo Antonio | Mon May 20, 2019 at 03.35 AM
We didn't get to see some attractions we like because itenerary
changed. The hotel in Athabasca has no elevator, my handicapped partner struggled going up the stairs to 3rd floor. Lot of waiting time for the ride options to finish. Overall.. we enjoyed the sightseeing of beautiful sceneriesRead full review
Seat rotation was not done properly. There were some passengers without VIP seats who were always in the front seats of us. For those passengers who did not opt for dinner and when hotel was just 5 mins drop, they should be left at the hote..l first.Read full review