The tour was excellent the tour guides were courteous and conducted professionally. The reservation of front seats in the tour bus for certain preferential customers should be transparent to avoid commotion in the bus.
This was a 5 day tour !! day 1 picked up and driven to hotel , day 2 leave 7am got to hotel at 9pm,day 3 leave 7am got to hotel at 8.30pm,day 3 leave at 6.10am , day 4 7am got to hotel 7.15pm , we cancelled last day for 2 reasons, we were k..nackered so we cancelled,and couldn't do Niagara falls etc as they left at 7am and were going to drop us off at 8pm to the airport !, our flight wasn't till Wednesday 21/8/19.we got a tex saying we were the only 2 in the group, our tour was sub contracted to compass tour company, the guide said she had never heard of tours for fun !!!on our tour there were 8 people from India, us 2 Australians and 46 people from china, the guide did her best as the bus was full and she spoke in Chinese first, then mandarin and then English , which is fine but when English was spoken all the Chinese were discussing what the guide < ms Renee> had said,we followed the itenary and because we couldn't understand the guides English she had changed the itenary and instead of the war museum, which we wanted to go to we ended up in the cultural museum which we didn't want to go to as we had done that in whistler,during the tour we were told we can do our own tour through the cultural museum which we did, Niagara falls should have been on the Friday first day instead of spending all day in a hotel, and a wasted day, the bus driver was the best part, great sense of humor and he made it memorable, the hotels were all first class ,but we never got to enjoy them as we arrived so late and had to leave so early, also meals everynight were chinese buffet a mix would have been good, we did our own meals.and finally an itenary of all days before the tours with start and finish times would be good, emailed before tours starts or in the itenary when researching the tour,we wouldnt have booked had we had the full info of the tour,.Read full review
By: EDUARDO ARZATE VALDES | Sat Aug 24, 2019 at 01.20 PM
Porque me parece demasiado caro el tipo de comida que ofrecen por el precio que piden. Los buffets chinos no son de la mejor calidad aparte de que no existe variedad en la comida. De las cinco comidas incluidas 4 son buffets chinos.
Well organised. The timeliness of everything was good. In the East tour, the tour guide and bus driver was very friendly. Good choices of scenic and tourist attractions. Good choices for the meals except for the restaurant at Niagara Falls...Hiotels were clean.Read full review
I want to acknowledge my tour guides from the 5 day Rocky Mountain Tour.
Yifu and Victor were the guide/driver for the Jasper portion.
Lisa for Day #1 of Banff.
Yifu for Day #2 of Banff.
Each was excellent in the care they provided for me a..nd those on my tour.
Please acknowledge their excellent care and service.
Thank you!Read full review
Miss information on the train booking. Promised sleeper three times but it was not true! Accommodation on the train poor. The Banff hotel was not cleaned each day as requested with specific notes ., food was good. Some of the stops were no..t long enough to do the walks planned. Use the wash room or do the walk but not both.
Driver/guide in the van were excellent days.Read full review