Tour was really good! we visited very nice spots. We would’ve wanted to spend more time in Banff town than just an hour for lunch though. Mike, the driver and Carmen, our guide were super friendly and kind, although it was sometimes hard.. to understand Carmen when she speaks in EnglishRead full review
Sights are all fantastic. Athabasca Glacier's tour guide, Eliz, provided the best and most engaging commentary. Hence the best experience of the tour.
The main tour vehicle sound system could be better as the sound quality at the rear end ..was muffled for me, a senior. But when we sat in front the guide's comments were clearer. Video system in the coach could be activated for schedule reminders and synchronised with the location via GPS or pre-recorded messages to enhance tourists' experience. The management of the coach mechanical stalling and delay departing from the Icefield Center could be better.
For a first time customer of T4F, I did not find my queries during reservation, not adequately responded by T4F. Now I understand better T4F's standard format, a "one size fit all" approach. A more personal attention to initial enquiries would improve customer service. While the actual tour operation was contracted out and not wholly controlled by T4F, the initial reservation and engagement with customer is. Hence my low rating for this.
C K Tan.Read full review
100% Outstanding tour of the Western Canadian Rockies!
By: Anonymous | Fri Sep 20, 2019 at 12.00 AM
Can’t say enough good things about this tour. From start to finish the Tours was professional, friendly, knowledgeable and shared in the excitement of our upcoming tour.
The tour itself was outstanding. A small groups tour that is perfect..ly designed to showcase the highlights of the Canadian Rockies. Our guide was so much fun, giving a ton of interesting commentary and local stories making sure we had plenty of time to enjoy the parks.
The scenery was amazing and the hotels of a very high quality.
We really enjoyed our tour with them and will certainly be returning for more tours in the future!
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The first 3 days with Monica Li as our tour guide it was really excellent she fluently manages to explain in Chinese and in English during the tour. But on our last day of the tour our tour guide Iris didn’t know how to explain fully in E..nglish probably it’s because her English was not that good. When it comes to food we like Chinese food but not always so it should be optional. The hotels are just average.So overall rating on this tour is average.Read full review
This tour was outsourced to another company and we were not notified of this. Instead of the smaller tour we expected, it was over 50 people on a dirty bus with majority of commentary in Chinese. Buying the food package meant only eating Ch..inese buffet and if you didn't buy this then some places didn't have anywhere to eat. This was a lot of distance to cover in 5 days, especially as there is so much traffic in Canada and most of our days were spent on the road and not sightseeing. However, the guides were very punctual.Read full review
By: Francois Bredenkamp | Tue Sep 17, 2019 at 08.12 AM
A fabulous tour through what could possibly be some of the prettiest areas in the world! It's so nice to leave all of the logistics in the capable hands of the tour guide and bus driver and just enjoy the experience. I commend Gordon for th..e excellent way he managed the tour.Read full review
Though we booked the tour on short notice on 27 August 2019 it was only after ascertaining that the tour was available for 30 August 2019 and the booking was calculated as per tour itinerary listed, was accepted and full amount charged to m..y credit card. Our ordeal started after that. The tour operator based in US (our tour was in Canada) had very poor communication and sent us the confirmation only 29th evening when our tour was to commence from 7Am on 30th and that too after numerous calls. Second shock came after they cancelled our meal plan and optional tours citing short notice as the reason and were asked to buy these on site waiting in long Qs. Third shock was that they totally dropped Jasper which was part of itinerary as per their original itinerary advertised and booking accepted for. Instead they changed itinerary by unnecessarily adding one day/night stay at Calgary on 30th night when we had already booked hotel at our own cost in Calgary for 29th night assuming our tour would start at 7 AM on 30th. So, the actual tour started on 31st. All this was communicated to us only at the last minute without any scope for change or cancellation. Our purpose of visiting Rocky mountain in Jasper (most beautiful part) besides Banff was defeated having gone all the way from India via Vancouver (where tour was booked). Final shock came when hotels in Calgary and Banff were found to be totally substandard (only one night they upgraded to a slightly better hotel citing reservation in their substandard hotel was unavailable). The actual tour operator, WESTAR based in Calgary was good and only saving grace. Would never recommend anyone this tour operator.Read full review
Great trip and the Rockies/Banff are amazing. We were explicitly and unnecessarily told to print the eticket which wasn't possible while travelling and although I was told on query just to have it on my phone no one ever asked as they had a.. list of attendees! The gondola was 'optional' and I elected not to do it due to the weather - being told there was a hot spring next door so I could bring a swimsuit would have been useful!Read full review