The departure time was changed from the original, and we missed the bus by 5 minutes. The tour guide was not willing to help/wait when we told her we were in an Uber on the way. No refund available and poor customer service. Not satisfied w..ith the company at all.Read full review
By: Pintore Maurizio | Sun Aug 11, 2019 at 01.52 AM
Mi è stato addebitato due volte il costo del tour. Ed ivostri vostri operatori non sono stati in nessun modo collaborativi per risolvere la questione. Mi attendo un contatto di un manager per iesolvere il problema!
The van was very hot in the back. When I and others complained, the Chinese driver said he didn’t have money for a new van. He used vacuum hoses to improvise his AC vent. But it didn’t work. He laughed when we complained. He charged us ..extra $10 for service fees. What fees? He is very bad with history of the sites.Read full review
By: John Goicoechea | Sat Aug 10, 2019 at 02.53 AM
The charge to get in for the Navajo Parks & Recreation (NPR) permit fee was $8.00/person (Cash only). This is what was outlined in your email confirmation. When we got there the person at the check in desk charged me 10 dollars per person? ..When I questioned it he just pointed to a piece of paper on his desk saying 10 dollars. I didn’t want to argue as we had just drove three hours to get there and didn’t want to risk being refused. I just think it was shady and I will not be using your service again and will not refer you againRead full review
Il luogo è stupendo, il tuor è organizzato in modo eccellente : gruppo piccolo, omogeneo ( tutti italiani ) , la guida parlava in modo comprensibile a tutti, bravissima a fare le foto ci ha regalato ricordi indimenticabili
The experience of the tour was good but in the ticket was not written the address of the meeting point but just "upper antelope tour" so we went directly to the park entrance and we risk to miss the tour. In addition when we booked the tour.. we did it for 1.30pm and after paying they said that there was no more space for that timing tour... Not very professionalRead full review
By: Ramesh Nuggehalli Narasimhagowda | Thu Aug 08, 2019 at 04.51 AM
Though the canyon is beautiful I did not like our guide who was just not patient and kept rushing us without allowing us to take pictures or even enjoy the canyon. There needs to be a better management plan.
By: Imelda Veharanta | Thu Aug 08, 2019 at 04.22 AM
The tour guide was excellent and he was very nice. He took us to different place that has better view as our tour was in the morning and some of spots were too dark.
Un disastro. Siamo davvero amareggiati per avervi scelto. Avevamo il tour prenotato per le 11 del 4 agosto da febbraio scorso e lo avevamo pagato interamente. Era scritto sul la ricevuta di presentarsi un’ora prima. Purtroppo abbiamo inc..ontrato tanto traffico e siamo arrivati alle 10.10. Per soli 10 minuti di ritardo le persone che abbiamo trovato ad accoglierci non ci hanno fatto fare il tour e non ci hanno offerto una alternativa. Vi abbiamo anche contattati utilizzando i numeri sulla prenotazione. Ci avete risposto che non potevate intervenire. Ci avete rubato 300 euro . Noi li guadagniamo i soldi e non li rubiamo a nessuno. Questo affronto, unito alla strafottenza delle persone che abbiamo trovato ci hanno fatto considerare l’esperienza un. vero disastro. spero che impariate da queste esperienze per rivedere la vostra penosa organizzazione. Noi intanto non abbiamo potuto visitare antelope. Davvero umiliante e meschino.Read full review