Dear Cecilia Quah,
Thank you for your inquiry.
We are currently working on the tours for 2019, however they are not updated yet.
Please check back later this month or early next month and we should have them updated soon.
Best Regards,
Jackie
Customer Service Rep
Hi
I am planing arrive ROME on MARCH 13 at 5.10 at FCO
I am 4 pax ( include 2 teen ager child)
can we get ONE ROOM or we have to use two room and how much per person
How much tipping for driver / or and Guide per day per person
THank you
Dear Andreas,
Thank you for your inquiry.
For a total of 4 people, you will have to book for two rooms.
The service fee will be at your own discretion.
Best Regards,
Jackie
Customer Service Rep
I plan to get a tour san francisco to la tour code 1093-20181 is it possible to book on dec22 to 30 san francisco to la. But we will be arriving on dec21 may we know the hotel at la so that we can book there on dec 21? Also may we know the hotel at
la because we will be leaving jan1 so we need to extend our stay. We are a group of 6. 2 adults 3 teen n 1 kid 8yr old. Please check if available dec22 to 30 triple sharing in a room so i need 2 rooms. Is it possible to fetch us at the airport on dec21 instead of dec22 but the hotel will be the same
Dear Nancy,
Thank you for your inquiry.
We do not have the hotel information until 1 day before the departure date.
This tour is available for December 22nd for 6 passengers.
We can provide airport pick up on the first day of the tour, but not the day before the tour.
Best Regards,
Jackie
Customer Service Rep
Hi I have an enquiry regarding the 12-Day Classic Spain Tour W/ Lisbon. The website does not have any information on what the price of the package includes and excludes. It does not specify the terms and conditions either. I will like to know what the package includes i.e. accommodation (how many stars), transportation (what kind of vehicle), tour guide (are the guides English-speaking), food. Also, I will like to know if there are any additional charges outside of the package price i.e. tour guide fee, fuel surcharge, entry fees etc.
Dear Jane,
Thank you for your inquiry.
Please view what the packages includes and excludes:
Package Includes:
Madrid-Barajas Airport (MAD) pick-up
Professional English-speaking guide
Travel by motorcoach
11-night hotel accommodations
11 breakfasts
City tours of Madrid, Barcelona, Granada, Seville, and Lisbon
Admission to Las Ventas bullring in Madrid; Poblet Monastery (Apr - Oct); Poble Espanyol in Barcelona; Alhambra Palace and Generalife Gardens; Jeronimos Monastery in Lisbon; La Rabida Monastery; Museum of Caravels; and Chapel of Bones in Evora
Train fare to Montserrat and Caravaca de la Cruz
Basic travel insurance
Package Excludes
Airfare
Airport drop-off at the end of the tour
Tips
Lunch and dinner
Own-expenses activities
The hotels will be 3 stars.
The tour will not include lunch and dinner, but the tour guide makes stops at different locations for the meals.
Best Regards,
Jackie
Customer Service Rep
Dear Linda,
As a first-timer, your nervousness is understandable. This Tandem Skydive experience includes most advanced skydive equipment, most experienced instructors, and an easy training prior to the activity starts. When you are ready to challenge yourself, this 13,000 feet Tandem Skydive experience can be fun and unforgettable.
Additional paid services such as Handcam video, Handcam photo, and USB Stick etc. are available to add when you make your reservation with us. If you wish to receive video for your fun experience, please choose accordingly.
Thank you very much for your questions.
Best Regards,
Jason
Customer Service Rep
For this 7 day trip I have the following questions:
What is the excess luggage fee mentioned in terms and conditions? What dimensions/weight constitutes excess luggage and what is the fee?
Is the LA night tour mandatory?
Is the LV tours mandatory?
Your notes say the trip can be ended after 17 miles which is Day 5, but can we finish on Day 6 ?
On Day 6 your notes list a mandatory fee for SF and list Madam Tussauds/ SF Dungeon. The header on Day 6 lists the Exploratorium as well. How does Day 6 work, what is included and what is the choice of options? ie if we paid the $50 mandatory fee for SF would we be able to specify which of these we want to do?
On Day 6 is the hotel accommodation in San Fransisco at the end of the day?
Dear Niki Miller,
You are able to bring one large luggage (50 lbs), and one carry-on.
The Las Vegas night tour is optional, it is not mandatory.
There won't be a Los Angeles tour.
You are able to self-dismiss from the tour on Day 5, but you will not be able to continue the tour on the following days. If you will be leaving the tour early, please make sure to leave us a note in the "Reservation Request" box that way we are aware.
For Day 6, there will be a mandatory fee for San Francisco and this includes Madame Tussauds/San Francisco Dungeon/ 17 Miles/Yosemite National Park admission.
The hotel for Day 6 may be in Modesto.
Best Regards,
Jackie
Customer Service Rep
Dear Enrique Gaynor,
Thank you for your inquiry.
This tour does depart in March.
It will be departing every Wednesday.
Best Regards,
Jackie
Customer Service Rep
Dear Monica Chung,
Thank you for your inquiry.
This tour will include the Navajo tour guide.
You will be arriving at the canyon at approximately 11:00 am.
Best Regards,
Jackie
Customer Service Rep
Hello Kevin
My father want to go for Niagara Falls Canada side.He had candian visitor visa but he don’t know English Language so your tour is best for him..
Dear Hareshkumar ,
Thank you for your inquiry.
This tour will be visiting Niagara Falls at the Canada side, however this tour is English and Chinese.
Best Regards,
Jackie
Customer Service Rep
We are 5 people coming to the States from Cyprus for a wedding and will like to take the 3 days tour NY, Philadelphia, Niagara falls, Washighton DC etc on the 6,7,8/11/2018. Do we know for sure that the tour will be organized before we book on line the tour? In case we book and you don't have a certain number of people to realize the trip then do you refund the money paid.
Dear Panayiota Kari,
Thank you for your inquiry.
We will update you whether your reservation is confirmed within 1-2 days after you make the reservation.
If it's not available, you will receive the full refund.
Best Regards,
Jackie
Customer Service Rep