Hi I have an enquiry regarding the 12-Day Classic Spain Tour W/ Lisbon. The website does not have any information on what the price of the package includes and excludes. It does not specify the terms and conditions either. I will like to know what the package includes i.e. accommodation (how many stars), transportation (what kind of vehicle), tour guide (are the guides English-speaking), food. Also, I will like to know if there are any additional charges outside of the package price i.e. tour guide fee, fuel surcharge, entry fees etc.
Dear Jane,
Thank you for your inquiry.
Please view what the packages includes and excludes:
Package Includes:
Madrid-Barajas Airport (MAD) pick-up
Professional English-speaking guide
Travel by motorcoach
11-night hotel accommodations
11 breakfasts
City tours of Madrid, Barcelona, Granada, Seville, and Lisbon
Admission to Las Ventas bullring in Madrid; Poblet Monastery (Apr - Oct); Poble Espanyol in Barcelona; Alhambra Palace and Generalife Gardens; Jeronimos Monastery in Lisbon; La Rabida Monastery; Museum of Caravels; and Chapel of Bones in Evora
Train fare to Montserrat and Caravaca de la Cruz
Basic travel insurance
Package Excludes
Airfare
Airport drop-off at the end of the tour
Tips
Lunch and dinner
Own-expenses activities
The hotels will be 3 stars.
The tour will not include lunch and dinner, but the tour guide makes stops at different locations for the meals.
Best Regards,
Jackie
Customer Service Rep
Dear Linda,
As a first-timer, your nervousness is understandable. This Tandem Skydive experience includes most advanced skydive equipment, most experienced instructors, and an easy training prior to the activity starts. When you are ready to challenge yourself, this 13,000 feet Tandem Skydive experience can be fun and unforgettable.
Additional paid services such as Handcam video, Handcam photo, and USB Stick etc. are available to add when you make your reservation with us. If you wish to receive video for your fun experience, please choose accordingly.
Thank you very much for your questions.
Best Regards,
Jason
Customer Service Rep
For this 7 day trip I have the following questions:
What is the excess luggage fee mentioned in terms and conditions? What dimensions/weight constitutes excess luggage and what is the fee?
Is the LA night tour mandatory?
Is the LV tours mandatory?
Your notes say the trip can be ended after 17 miles which is Day 5, but can we finish on Day 6 ?
On Day 6 your notes list a mandatory fee for SF and list Madam Tussauds/ SF Dungeon. The header on Day 6 lists the Exploratorium as well. How does Day 6 work, what is included and what is the choice of options? ie if we paid the $50 mandatory fee for SF would we be able to specify which of these we want to do?
On Day 6 is the hotel accommodation in San Fransisco at the end of the day?
Dear Niki Miller,
You are able to bring one large luggage (50 lbs), and one carry-on.
The Las Vegas night tour is optional, it is not mandatory.
There won't be a Los Angeles tour.
You are able to self-dismiss from the tour on Day 5, but you will not be able to continue the tour on the following days. If you will be leaving the tour early, please make sure to leave us a note in the "Reservation Request" box that way we are aware.
For Day 6, there will be a mandatory fee for San Francisco and this includes Madame Tussauds/San Francisco Dungeon/ 17 Miles/Yosemite National Park admission.
The hotel for Day 6 may be in Modesto.
Best Regards,
Jackie
Customer Service Rep
Dear Enrique Gaynor,
Thank you for your inquiry.
This tour does depart in March.
It will be departing every Wednesday.
Best Regards,
Jackie
Customer Service Rep
Dear Monica Chung,
Thank you for your inquiry.
This tour will include the Navajo tour guide.
You will be arriving at the canyon at approximately 11:00 am.
Best Regards,
Jackie
Customer Service Rep
Hello Kevin
My father want to go for Niagara Falls Canada side.He had candian visitor visa but he don’t know English Language so your tour is best for him..
Dear Hareshkumar ,
Thank you for your inquiry.
This tour will be visiting Niagara Falls at the Canada side, however this tour is English and Chinese.
Best Regards,
Jackie
Customer Service Rep
We are 5 people coming to the States from Cyprus for a wedding and will like to take the 3 days tour NY, Philadelphia, Niagara falls, Washighton DC etc on the 6,7,8/11/2018. Do we know for sure that the tour will be organized before we book on line the tour? In case we book and you don't have a certain number of people to realize the trip then do you refund the money paid.
Dear Panayiota Kari,
Thank you for your inquiry.
We will update you whether your reservation is confirmed within 1-2 days after you make the reservation.
If it's not available, you will receive the full refund.
Best Regards,
Jackie
Customer Service Rep
Hi, would like to ask how is the schedule be. How many hours do we allocate at Stonehenge and Bath respectively?
Do you have any tour that allowed us to spend more time at Stonehenge?
Thank you
Dear Khor Kok Kuan,
Thank you for your inquiry.
We do not have the exact times of each stop as it varies depending on traffic jams and weather conditions.
Best Regards,
Jackie
Customer Service Rep
Dear Rachida,
Thank you for your inquiry.
The price is the same for all ages which is currently $60.00, (Please view the price as this is subject to change).
Best Regards,
Jackie
Customer Service Rep
Dear Gourav,
Thank you for your interest in Tours4Fun.
Please follow the link below for the similar tour that has the departure date of November 13th.
To place your order for a reservation online, click on the Book Now button found on the upper right section of the tour's information page, and select your desired tour start date and the number of rooms you need/ travelers you are booking for. Select your options for the tour then click on "BOOK NOW" again.
Best Regards,
Cherelyn
Customer Service Rep