My parents are visiting me from China in June, and unfortunately I won't be able to accommodate them on this tour. Could you confirm that the tour guide speaks Mandarin Chinese? Also, compared to the similar 7-day tour also operated by your company that goes through Grand Canyon, which tour has a less hectic schedule / less strenuous for people over 60 years old? Lastly, what's your refund/reschedule policy?
Thanks,
Su
Dear Su,
We would like to inform you that on a majority of our tours, our tour guides are bilingual tour guides that speak Chinese Mandarin and English.
On the link provided you can find a variety of tours that visit the Grand Canyon as well as other destinations, all at a leisurely pace: https://www.tours4fun.com/tours/grand-canyon/
Lastly, on the link provided you can find our cancellation policy for further reference: https://www.tours4fun.com/cancellation-and-refund-policy.html
Best Regards,
Nathaniel
Customer Service Rep
Dear Claire,
According to our local office, the tour normally returns to the bay area at around 6:00 pm - 7:00 on the tour ending day (depending on the day's weather/traffic etc. conditions).
Thank you very much for your question.
Best Regards,
Madison
Customer Service Rep
Dear Sahar,
We would like to inform you that your tour will be returning to San Francisco at approximately 8 PM.
Please Note: All times are approximates and are subject to changes due to traffic and weather conditions.
Best Regards,
Muhammad
Customer Service Rep
Dear Tina,
Usually, we use Sleep Inn/Comfort Inn/Quality Inn or similar hotel standards as our group hotel for this tour. We can only decide which hotel to use according to the number of customers and room availability when it is close to departure date.
Sometimes , if the seats are sold out on the departure date, we can decide the hotel more quickly.
As soon as the hotel is confirmed, we can send you a follow up email upon your request of the hotel information when completing your booking.
Best Regards,
Dwayne
Customer Service Rep
Dear Customer,
We would like to inform you that we do not confirm the location of our hotels up until 24-28 hours before the tour date, however we estimate that the hotel will be located in or around the Flushing area.
Please note: This is not a guarantee and is subject to changes.
Best Regards,
Hugo
Customer Service Rep
We are visiting NYC from Australia and would like to do the tour. Is there any luggage restrictions as we will have to bring our touring suitcases(20@@plush;kg) with us.
Also is it possible to leave the tour at Washington DC.
Dear Marion Cotterill,
Each customer is allowed to bring one standard luggage and one carry-on to join the tour.
The tour itinerary is subject to change. If you wish to end tour in Washington DC, please book this tour departing on Monday, Wednesday, Friday or Saturday. And please leave a note in the comments section with your request then we can double check when we process your reservation. Thanks.
Best Regards,
Molly
Customer Service Rep
Dear A Kumar,
We offer once complementary pick up service between 7:15am to 10:00pm on the first day and drop off service between 7:30am to 10:00pm at the last day for each reservation. If you will arrive beyond the complementary pick up time range, please leave a note in the comments section with your request when you make the reservation online. We will check and quote for the transfer service as the cost will vary depending on your arrival or departure time. Thanks.
Best Regards,
Molly
Customer Service Rep
Dear Geetu Sharma,
Thanks for your inquiry.
All reservations are subject to final confirmation, usually 1-2 days after we receive your booking.
Currently this tour is available on June 11 for booking.
Thank you very much.
Best Regards,
Enny
Customer Service Rep
Dear sir, I'm from Malaysia, me & my husband plans to take this tour package after we arrive in Vancouver on 30/5/14. May I enquire about the payment procedure? Can I pay by credit card online?
I've checked the price online in the total of $1476, is this price applied for 1 or 2 person?
Looking forward to your reply. TQ
Dear Sheryn Ang,
Thanks for your inquiry.
We accept Credit Card payment online, you can use either Visa, Master Card, or Discover. Please choose relevant information in the "Book Now" section on the tour page and the tour price will be calculated automatically shown on the page. The price is the total price for the tour.
Thank you very much.
Best Regards,
Enny
Customer Service Rep
Do you still have a WED 1-day tour from Boston to NY.
"Minimum 2 guests are required for Mon/Fri departure. Minimum 3 guests are required for Wed/Thur/Sun departure"
My family will be in Boston for my brother,s wedding on 7/26/14 and I'm wondering if WED was available. There will be 9 adult and one child or 11 adults and one child depending if we allow the soon to be marry couple to join us.
Thanks
Dear Gina,
Thanks for your inquiry.
Regretfully this tour doesn't have Wednesday departure this year. So please consider joining the tour on 07/24.
Thank you very much.
Best Regards,
Enny
Customer Service Rep