1)Your USA Office should have given me invoice number as soon as I paid them here. This was needed by your London office as confirmation of payment. This was not provided to me by your USA office. Although your London office figured out th..at I did make payment, initially they told me that it was my responsibility to talk to USA and get invoice number. NOT EVERYONE CARRIES MOBILE PHONE WITH INTERNATIONAL SERVICE. IT WAS UPSETTING TO START WITH.
2)Your tour GUIDE was VERY rude and was treating passengers as children. EVERYONE and I REPEAT EVERYONE was having heated arguments with him at Eiffel Tower site. He showed us where to assemble after sightseeing and he expected us to come back at a different place. He was after all paid because of tourists like us. And he should remember that.Read full review
By: Patricia O'Callaghan | Tue Jul 30, 2019 at 04.41 AM
The first tour of Calgary city was just a tour of the library and a music museum so for me it was not a tour of Calgary. The tour operator was great. It would have been better to know the intinary in advance to make a decision to go or not ..or at least to be able to be dropped of in Calgary then meet back in 3 hrs. Where my accommodation was in Calgary it meant a lot of early days and late nights I felt I was on the. Coach longer than I,was off it. Reticulous when every one else stayed where the tour was I then had a 2hr drive back to the hotel which was no where near any where you could go to eat.The hotel I was in at Banf was an inn not a hotel and it was old fashioned and tired and the breakfast room was not attached to,the inn also there was no lift. I just couldn't get up,the stairs with my case I had to ask for a room change on the ground floor which they could not do. It was resolved by them taking my case to my room and in the morning bringing it back down. Other than the tour of Calgary the rest of the tour content was good.Read full review
By: ALBERTUS GELDENHUYS | Mon Jul 22, 2019 at 11.47 AM
The whole experience was great. The tour managers were knowledgeable, friendly, organized and helpful. The hotels were great and in all we will recommend this tour to anybody. The bus drivers were great and we felt safe at all times.
It was an awesome experience. We were Simply blown away by the beautiful sceneries. The glacier is the bomb. My husband,s big smile seeing the toe of the glacier is priceless. Thank you tours for fun and also to our very professional to..ur guides Jerry and Jess.Read full review
The tour is good except that I am surprised that the tour is conducted in both Mandarin and English when I have booked for an English speaking tour. The tour guide's English is not fluent and many a times since its conducted in 2 languages,.. Mandarin first followed by English, the description of the scene would have been passed by the time he translate to English.Read full review
The best part is, it has covered all beautiful places only in five days and at the same time it was not so hectic. But I was not satisfied with the tour guide. His information was not very effective and his English was not good.