Tour was really good! we visited very nice spots. We would’ve wanted to spend more time in Banff town than just an hour for lunch though. Mike, the driver and Carmen, our guide were super friendly and kind, although it was sometimes hard.. to understand Carmen when she speaks in EnglishRead full review
Sights are all fantastic. Athabasca Glacier's tour guide, Eliz, provided the best and most engaging commentary. Hence the best experience of the tour.
The main tour vehicle sound system could be better as the sound quality at the rear end ..was muffled for me, a senior. But when we sat in front the guide's comments were clearer. Video system in the coach could be activated for schedule reminders and synchronised with the location via GPS or pre-recorded messages to enhance tourists' experience. The management of the coach mechanical stalling and delay departing from the Icefield Center could be better.
For a first time customer of T4F, I did not find my queries during reservation, not adequately responded by T4F. Now I understand better T4F's standard format, a "one size fit all" approach. A more personal attention to initial enquiries would improve customer service. While the actual tour operation was contracted out and not wholly controlled by T4F, the initial reservation and engagement with customer is. Hence my low rating for this.
C K Tan.Read full review
Less time at Johnston Canyon. At our age we needed more time to complete uneven 865 m walk to see the first falls. It will always remain a regret as we couldn't view such exciting attraction due to lack of sufficient time. Good luck for oth..er senior tourists.Read full review
100% Outstanding tour of the Western Canadian Rockies!
By: Anonymous | Fri Sep 20, 2019 at 12.00 AM
Can’t say enough good things about this tour. From start to finish the Tours was professional, friendly, knowledgeable and shared in the excitement of our upcoming tour.
The tour itself was outstanding. A small groups tour that is perfect..ly designed to showcase the highlights of the Canadian Rockies. Our guide was so much fun, giving a ton of interesting commentary and local stories making sure we had plenty of time to enjoy the parks.
The scenery was amazing and the hotels of a very high quality.
We really enjoyed our tour with them and will certainly be returning for more tours in the future!
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The first 3 days with Monica Li as our tour guide it was really excellent she fluently manages to explain in Chinese and in English during the tour. But on our last day of the tour our tour guide Iris didn’t know how to explain fully in E..nglish probably it’s because her English was not that good. When it comes to food we like Chinese food but not always so it should be optional. The hotels are just average.So overall rating on this tour is average.Read full review