The tour was good but the tour reservation was awful. We picked time good for us and that time was shown available on the online reservation. After made payment we were told a confirmation email would be sent. We did receive an email but we.. were told our reserved time was sold out. We were rescheduled to a time not good for us. I checked the online available time again, the time we want were still shown as available online. Since we have been in the area, we have to take the assigned time. I wouldn't use this site to book my tour anymore. Not professional at all.Read full review
We have received double charged finally despit of our explaination for our reservation. Also, several times your peopels rechecked up our scedules last 2- 3 days. So, everytime we need to explain to your poeples again and again. Also, ..everytime changed account managers for my reservation. Not same people. So, they did not know for my reservation details so, same question for us by every call and every mail !!! I think your organization too big size but, we need one account manager for each customer's reservation !!!Read full review
You guys are money suckers. Charges are way higher as compared to the window price. And on the top of it, you want ppl to arrive an hour earlier and even if they are a minute late, you would make them lose their money and sell those spots f..rom the window. What a business model you have.. This kind of money making is Highly discouraged!!!Read full review