By: Dianne Lewandowski | Mon Aug 19, 2019 at 08.30 PM
This was a great tour as far as the bus driver and guides. Our Navajo guide , Kyle, was exceptional. He took such great pictures that we will treasure. Out tour guide, Kevin, was very attentive and made sure everything ran smoothly. It wou..ld have been nice to have bottled cold water rather than just bottles of water.
The bus ride was terribly hot. We were last to board because we were picked up at Excalibur and and shuttled to the main bus. Only seat left was broken and under the air conditioning so no relief from the air conditioner or no shade on the back window. Also it was confusing whether I needed to print out an eticket. Also it would have been nice to know there was an option of Chinese buffet or subway.
I did appreciate all the confirmations that I received but the email did have the wrong pickup time.Read full review
The departure time was changed from the original, and we missed the bus by 5 minutes. The tour guide was not willing to help/wait when we told her we were in an Uber on the way. No refund available and poor customer service. Not satisfied w..ith the company at all.Read full review
The van was very hot in the back. When I and others complained, the Chinese driver said he didn’t have money for a new van. He used vacuum hoses to improvise his AC vent. But it didn’t work. He laughed when we complained. He charged us ..extra $10 for service fees. What fees? He is very bad with history of the sites.Read full review
By: Carmichael Garde Jr | Mon Aug 05, 2019 at 05.30 AM
Unfortunately, your Driver has not performed well during the time of our tour. because during the initial ride to our first destination to the Horse Shoe Bend, the driver began falling asleep numerous of time on the wheel 20 minutes pr..ior to our destination in broad daylight causing the tour bus to sway between our lane, and oncoming traffic inches away from hitting a divider. Luckily, one of the passengers screamed making to driver wake up just in time to jerk the steering wheel left just miss the divider. We also made it as a group on this bus NOT to let our driver drive us back to our hotel. Myself and one other guy in our group took the initiative to make sure all passengers drive back to our hotel. Also, as we returned back to the hotel I began having back pains from the whiplash from the drive.Read full review
It’s a very bad experience i had.
1. The transportation company contracted to your company is the wurst that i experience.
U TOUR is the name.
A. They don’t have a compassion to the passenger . The bus broke down they don’t have a ..alternative plan that make the passenger comfortable. and they make us wait 3 hours in hot summer weather, Then they transported us to Antelope Canyon using a mini bus with very poor air condition system. Imagine 31/2 hours drive sweating inside the bus. And the driver name IRENE is very rude.
B. The tour guide name HENRY of U TOUR dont have compassion to the passenger. He don’t give enough information what to expect in the location we are visiting. He did not informed us that we need to bring extra water because there is no source of water out there. I know that it’s our responsibility, but let us know what to expect so we can buy enough supply from our last stop. After they drop us in HORSE BEND, HENRY told us that they will be waiting in the parking lot. After we finished our hiking, they are not there in the parking lot and we need a place to stay to avoid the heat of the sun but they are not there.
C. Regarding your company TOURS4FUN trying to call the provided number ON MY INVOICE BUT I CANT CONNECT AND I DID NOT RECEIVED ANY CALL BACK. It’s easy to reserved but after that everything is a BIG MESS.
I KNOW TO MYSELF THAT I CANT DO ANYTHING ABOUT THIS. May our lord GOD help your company and your contracted company so it will not happen to other people who want to enjoy their vacation.Read full review
shuttle was lte to pick us at the Treasure Island so we arrived last at the bus and got no choice of seat and got last seat in front of the toilet which has shorter leg gap.
By: Keyehl A Martinez | Wed Jul 10, 2019 at 12.52 PM
Our tour guide Frank was full of energy and gave us lots of information about the Canyon. He never missed a beat at reminding us of the time we need to meet up again. Excellent job, Frank!!
The place was wonderful, you can not imagine until you see it.
The tour could be better, there was a couple of payments they didn’t mention in the description, the sandwich it’s a subway sandwich without drink, and even if you pay in ..advance that sandwich you also have to pay the “restaurant service” before lunch and we didn’t use any restaurant.
Our guide in the lower antelope was the best but we don’t remember his name :(. The times in the tour where good, perfect for every stop.Read full review