- If you have not received the Tour Confirmation Letter 7 days prior to your departure, please contact the staff promptly.
- To ensure a more complete, enjoyable, and smooth trip, we strongly recommend that you book activity tickets, meal packages, and other services at the time of booking. No additional services will be provided within 10 days of departure or during the trip.
- This product is a destination shared tour, where guests are grouped together with others to form a single group while ensuring the promised service content and standards remain unchanged. The itinerary sequence may be adjusted depending on the departure date.
- Hotel Star Rating: There is no official hotel star rating system in North America. The hotels involved in this itinerary are local brand hotels.
- North American standard double rooms are equipped with either one large bed or two beds. If you have specific bed preferences, please inform us during booking, and we will try to accommodate your request.
- Travel Vehicles: The appropriate vehicle will be arranged according to the group size. For groups of 24 or fewer passengers, the driver will also serve as the tour guide. For groups larger than 24, there will be one driver and one tour guide.
- In case of special circumstances, such as severe weather or traffic accidents, our company reserves the right to modify or cancel the itinerary.
- If the itinerary includes airport transfer service, please make sure to provide accurate flight information. If the information provided is incorrect and causes issues with the airport pick-up, the travel agency reserves the right to either offer a second pick-up service at an additional charge or arrange a free pick-up at the next available time.
- Depending on the hotel's operating policies, you may be asked to provide a credit card as a deposit for incidental charges (e.g., phone, laundry, meals) during your stay.
- All activity tickets and meals must be pre-booked. No additional services can be booked during the trip, thank you for your understanding.
- Please arrive at the designated pick-up location at the time specified by the tour guide to avoid delays. If you are late and miss the scheduled pick-up, you will need to proceed to the next pick-up point at your own cost. We appreciate your understanding.
- During the trip, you may be required to stay at different hotels. If this involves transfers between hotels for different guests, the driver and guide will arrange it accordingly based on the actual situation. Please cooperate and understand.
- Different vehicles and guides may serve you during the trip. We appreciate your understanding for any inconvenience this may cause.
- If you need to leave the group during the tour, please sign the Leave the Group Confirmation Form.
- Travelers under the age of 16 must be accompanied by an adult (18 years or older).
- For any complimentary activities or services included in the itinerary, if they cannot be provided due to uncontrollable factors such as traffic or weather, or if you choose not to participate for personal reasons, no refund will be given. Thank you for your understanding.
- If you have special requests (e.g., bed type, vegetarian meals, baby seats, etc.), please inform us at least 7 days prior to departure. We will try to accommodate your needs but cannot guarantee them.
- In the Rockies, there can be large temperature differences between morning and evening. The average daytime temperature in summer is 25 °C, and the average night temperature is 15-18 ° C. Please prepare clothes appropriately.
- In the Rockies, there's ample sunshine and usually high levels of Ultraviolet rays (UV rays) that may cause sunburn, so proper sun protection will be needed. The region has a dry climate and body lotion is one of the must-haves when traveling.
- When encountering wild animals, feeding is prohibited; In the case of large animals, do not leave the vehicle and approach.
- Smoking is strictly prohibited in hotel rooms and throughout the hotel. Violation of the rules will result in a fine of $300 CAD or more.
- Within the national parks, please note smoking is permitted in certain areas only. Please follow the rules and do not litter cigarette butts. Please make sure that they're fully out in case of a fire hazard.
- Please note that hotels in the Rocky Mountains area are mostly 3-4 story wooden structures. Some hotels do not have elevators.
- For environmental protection, Rocky Mountains area hotels are not provided with toothpaste, toothbrush, slippers, comb; Only shower gel, shampoo, conditioner and soap are provided.
- Most hotel rooms are not equipped with kettles. If you need hot water for drinking, please ask the hotel's front desk for assistance. If no kettle can be provided, please use the coffee machine properly as instructed.
- There is no "hot (boiling)" drinking water at the attractions, if necessary, please prepare it yourself before departure.
- Canadian voltage power is 110V, and the electrical socket is a three-pin plug: the upper one is round, and the lower two are flat and parallel.
- Don't forget to bring your camera and enjoy your journey!
Depending on your arrival time, your hotel room may not be available until the afternoon. Most hotels allow check-in between 1:00pm-3:00pm, however some charge a fee for early check-in. Please check at the hotel desk to see if you may store your luggage at the hotel if you wish to explore the city on your own before check-in.
Please Note:
1. Guests are not allowed to use a CITY PASS, NATIONAL PARK PASS and admission ticket purchased by themselves to join the sightseeing attractions included in this tour.
2. Guests who do use a CITY PASS, NATIONAL PARK PASS or admission ticket purchased by themselves, will not be offered the transportation service for that day, and will possible need to pay a penalty fee. Please consult your tour guide for details.
Language: This tour is escorted by a professional bilingual tour guide and/or driver guide (English/Chinese). Tours and/or languages may be combined to operate this tour depending on the number of passengers who have booked a particular departure.
The time we mentioned in the itinerary is for reference only. Please refer to your guide on tour for the actual arrangement. The visiting order and duration might be changed according to actual and practical situation for better service.
This tour/activity is overseen by a select local operator in the region. Upon booking your tour or activity and after receiving confirmation, you will be issued an e-ticket detailing the local operator's name and contact information. If you require assistance finding a specific tour, please contact us for more information.
Do not take any hotel supplies, such as shower gel, shampoo, or conditioner, from the room. Doing so will incur a fine, payable by the guest.Important: For bus tour, front row seats are not first-come, first-served; an additional fee is required. If you require a front row seat, please contact us in advance to check availability.
Requisito de vacuna contra la fiebre amarilla: Si ha viajado a o transita a través de regiones endémicas de la fiebre amarilla incluyendo países de África Oriental (excluyendo Tanzania) o países de América del Sur, ya sea antes o después de su viaje, puede ser necesario presentar un certificado de vacuna contra la fiebre amarilla válido. Este requisito puede aplicarse no solo para unirse a tours sino también para ciertos vuelos o entrada a países específicos. Para más detalles, por favor consulte el sitio oficial: :
Áreas de riesgo de la fiebre amarilla - Fit for Travel