CANCELLATION POLICIES

Should you need to cancel your trip, you (or your authorized travel agent) must notify us in writing by letter, e-mail, or by fax. Notification of cancellation is based on the working week in Canada. Weekend days or statutory holidays cannot be calculated in day’s prior policies for cancellation fee avoidance. An acknowledgement of cancellation notice will be sent; should you not receive this advice then cancellation has not been received by Discover Canada Tours and must be resent.

Deposit & Payment
- Full payment is due at the time of booking.

Cancellation by the participant

Day Tours:
- Prior to 24 hours before the tour departure, your tour is fully refundable
- Within 24 hours prior to departure, your tour is 100% non-refundable, non-transferable.

Overnight Tours up to 4-nights in duration:
- Up to 60-days prior to your scheduled tour departure, your tour is fully refundable
- Between 60-31 days prior to your scheduled tour departure you can receive 100% credit to rebook to another future tour, or receive a full refund less the 10% deposit which can be used as credit for future travel.
- Within 30 days prior to your scheduled tour departure, your tour is non-refundable, non-transferable.

Overnight Tours of 5-nights or more in duration & Destination Snow Tours:
- Up to 60-days prior to your scheduled tour departure you can receive 100% credit to rebook to another future tour, or receive a full refund less the 10% deposit which can be used as credit for future travel
- Between 60-31 days prior to your scheduled tour departure you can receive 100% credit to rebook to another future tour, non-refundable.
- Within 30-days prior to your tour departure, your trip is non-refundable, non-transferable

Northern Lights Viewing Packages (Yukon, Northwest Territories):
100% non-refundable, non-transferable at time of booking.

Cancellation by the operator

A departure date for a scheduled coach tour offered and operated by Discover Canada Tours will become a guaranteed departure when the minimum number of customers secured by a valid deposit has been reached on that departure. Discover Canada Tours guarantees that all scheduled Tour departures booked and secured with a valid deposit will depart as indicated on the applicable confirmation, subject to reasonable itinerary changes as described in these Terms or good faith health and safety concerns. This guarantee is not applicable in the case of Force Majeure. Up to date Tour and itinerary information is available on the Tour Operator’s website or by contacting the Tour Operator. Brochures and other printed materials displaying Tour information and departure dates are subject to change may not be relied upon for purposes of this guarantee.

If a Tour, offered and operated by Discover Canada Tours, is canceled by Discover Canada Tours before the date of departure for reasons other than Force Majeure and the cancellation is not caused by your fault or negligence, you will have the choice of accepting from the Tour Operator:

• a substitute Tour of equivalent or superior value; or
• a substitute Tour of lesser value if no Tour of equivalent or superior value is reasonably available and to recover from the Tour Operator the difference in price between the price of the Tour originally purchased and the substitute Tour; or
• a full refund of all monies paid for the canceled Tour.

In the event of a cancellation (by the supplier) of a travel service not operated but offered by Discover Canada Tours and where Discover Canada Tours acts solely as an agent for the suppliers, all effort is made to provide you with a suitable alternative of the travel service.

Discover Canada Tours is not responsible for any incidental expenses or consequential losses that you incur as a result of the cancelled travel service including visas, vaccinations, non-refundable flights or rail, non refundable car parking or other fees, loss of earnings, or loss of enjoyment.

Where a significant element of a Tour as described cannot be provided after departure, Discover Canada Tours will make suitable alternative arrangements where possible.

For full details on our cancellation policy, group cancellation or tours cancelled by Discover Canada Tours - please visit our terms and conditions page.