4 GIORNI INTENSI MA SIAMO RIUSCITI A FARE TUTTO
GRAZIE ALLA NOSTRA GUIDA MICHAEL CHE CI HA FATTO VIVERE AL MEGLIO QUESTO ITINERARIO. CONSIGLIO UN GIORNO IN + PER FARE CON + CALMA TUTTO
Though we booked the tour on short notice on 27 August 2019 it was only after ascertaining that the tour was available for 30 August 2019 and the booking was calculated as per tour itinerary listed, was accepted and full amount charged to m..y credit card. Our ordeal started after that. The tour operator based in US (our tour was in Canada) had very poor communication and sent us the confirmation only 29th evening when our tour was to commence from 7Am on 30th and that too after numerous calls. Second shock came after they cancelled our meal plan and optional tours citing short notice as the reason and were asked to buy these on site waiting in long Qs. Third shock was that they totally dropped Jasper which was part of itinerary as per their original itinerary advertised and booking accepted for. Instead they changed itinerary by unnecessarily adding one day/night stay at Calgary on 30th night when we had already booked hotel at our own cost in Calgary for 29th night assuming our tour would start at 7 AM on 30th. So, the actual tour started on 31st. All this was communicated to us only at the last minute without any scope for change or cancellation. Our purpose of visiting Rocky mountain in Jasper (most beautiful part) besides Banff was defeated having gone all the way from India via Vancouver (where tour was booked). Final shock came when hotels in Calgary and Banff were found to be totally substandard (only one night they upgraded to a slightly better hotel citing reservation in their substandard hotel was unavailable). The actual tour operator, WESTAR based in Calgary was good and only saving grace. Would never recommend anyone this tour operator.Read full review
It was good but there were some communication issues. There was a 40min delay during a morning pick up at my hotel, without any communication, which is nerve wrecking. The email conversation during the reservation could also have been more ..efficient, e.g when agreeing the drop off location.Read full review
86% Fabulous tour guides and marvellous views. but.. fair CS
By: Belle Wong | Thu Jun 06, 2019 at 03.36 AM
I booked the tours as a solo traveller.
I was disappointed with the customer service ... they emailed me about the pickup and dropoff details. I had answered them twice about preferring a dropoff in Banff instead of the airport. However,.. the tour guide was not informed.
Let's think about the tour. They sent a different tour guide every day, so the service charge was paid at the end of every single day. They delivered the tour bilingually, in Mandarin and English. That helped me to build up some vocabulary.
Lisa who was the guide took me to Banff took excellent care of me at each location. She told me that it was because I was the only one in my group. Thanks for her thoughtfulness. On my second day, 浩南, another guide, gave us facts and interesting stories during the ride. I was curious about wildlife and asked him many weird questions, for example, would the decline of wolf influence the bear population... I didn't expect a tour guide could answer. However, he did respond to them all patiently with the detailed explanation. He is a brilliant guy.
Likewise, Jasper park was led by a cute guide, Sylvia. She is a detail-minded and well-prepared person. The night before, she sent us a text message about the weather, advice and meetup time. I sat in the front and noticed the notes and plans she did for this tour. She is also very kind and friendly to us.
I have been to more than 20 countries and joined numerous local tours. This tour surprised me by the wonderful tour guides. I would highly recommend this tour if you have the desire to see great sceneries and have incredible tour experience.Read full review
Got to visited all the places listed in the itinerary.
but the schedule was too packed.. if we visited the place, we could not get to eat lunch ..
this was very inconveniences.
The bus was nice the hotels were all good. our tour guide w..as friendly and helpful.Read full review
We had a great tour despite the shutdown at PA and DC. Rex Lin the guide was really great. knowledgeable and approachable. very patient with late comers. definitely recommend Rex Lin.
I really enjoyed my experience. And the scenery made a deep impression on me. The price was fair and after seeing the scenery in person, it was definitely worth it.
I feel like the Banff National Park tour was the best thing I spent money on for my trip. The people on the tour were wonderful, so you’ll also make some friends. Overall, if you’re looking for a high-quality tour for a reasonable price.., this is it!Read full review
We saw so much and Nice was a really good tour guide. He told a lot of interesting stories throughhout the entire trip. And the hotel was very comfortable. It is a nice trip.
It was an awesome tour. Special thanks to our tour guide (Joe Lin) who is incredibly awesome from start to finish. Very kind hearted guy, patient and well organize. From setting timings for meeting time to giving historic background of all ..the attractions, having it in 2 different languages (English & Chinese) is not an easy task - so job well done Joe! He assisted us cause I have 2 kids, he even bought milk for my daughter as there’s no nearby supermarket in the hotel we stayed in. Thanks again Joe for that! We also admired him for his professionalism despite of the 3 rude Korean or I think Chinese who complaint of “why he need to explain longer in English” very stupid complaint, of course because not all guests are Chinese speakers. Overall, we enjoyed & we highly recommend this tour as it all worth it. They choose very good hotels to stay in. Definitely we will use tours4fun for our future vacation plans and only if we could request Joe Lin as our tour guide? You deserve a bonus mate, my kids called him “Master” - thanks again “Master” Joe for a job well done and making our tour fun & a memorable one - you’re awesome!Read full review
You have to taste Boston Lobster Dinner, it is very big and delicious. When we arrive Niagara Falls, Maid of the Mist is the thing we must do. So exciting. Nice tour.