In the third episode of its cruise video series, CEO Allen Wang asks senior cruise advisor Allen Zhao whether agent fares really beat the cruise line's own website, and how travelers who do not speak English are looked after at sea.
Tours4fun has released the third episode of its cruise video series, a sit-down between CEO Allen Wang and senior cruise advisor Allen Zhao on the two questions first-time cruisers ask most often: does booking through a travel agent cost less than the cruise line's own website, and what support exists for travelers who do not speak English. The three-minute interview covers fare structure, cancellation protection, Chinese-speaking guides, and themed group sailings.
A Full Refund if the Sailing Is Canceled
Zhao said the company commits to a full refund when a cruise line cancels a departure shortly before sailing. He pointed to last year, when conflict in the Middle East triggered an airspace closure notice just before departure, and the company returned 100 percent of what affected travelers had paid.
He also described help that never shows up in a price comparison. When one traveler reached the pier without the printed eVisa required to board, his team faxed a copy to the cruise line, which got it to the ship so the passenger sailed without losing the fare.
Chinese-Speaking Guides From Pier to Ship
Group sailings are staffed with Chinese-speaking guides who stay with the tour for the whole voyage, typically posted in the ship's main lobby, Zhao said. Ashore, local ground operators meet the group at the pier before passengers disembark and lead excursions in Chinese at prices lower than the ship's own excursion desk.
Wang said his own English is adequate on a ship, but traveling with his parents means planning a five- or six-day sailing around their needs. Having Chinese-speaking staff in the lobby at all times, he said, is where an agent earns its keep.
"If you don't speak English, don't worry," Zhao said. "Your 24-hour translator is right there beside you."
Themed Sailings for Clubs and Corporate Teams
Beyond leisure travelers, the cruise team has organized themed sailings for community associations and corporate groups, including singing competitions, model contests, and table tennis tournaments. Zhao said the team handles planning and on-site execution, letting a club or company run its own program at sea without managing the logistics.
Where to Start
Zhao's advice is to talk it through in person. He invited would-be cruisers to visit one of the company's offices to compare itineraries and find the sailing that fits their group, budget, and language needs.
