2-Day Nagano Private Two Day Tour

Age restrictions

• For safety reasons, at least one adult traveler must accompany.

Other restrictions

• For group bookings, the booker or group representative must have consent from all travelers to act as the authorized signatory for the trip. All travelers recognize the representative's signature on the travel contract and its appendices. If you do not have such authorization, please refrain from booking or signing the contract on behalf of others.
• For the safety of minors, we recommend that they travel with their guardian or a companion who carries a letter of authorization from the guardian.

Group tour notification

• You'll receive a group tour notification or call from our staff at least 1 day before departure. Keep your phone available. If you don't receive it, contact tours4fun customer support immediately. The meeting time specified in the confirmation notice or by our staff is final.

Booking information

• If the contract ends due to unavoidable events or force majeure, neither the travel agency nor you are liable. If you're stranded, the agency will help with accommodation. You'll cover extra food and lodging costs, while return travel expenses are shared. Please read and understand these terms.
• All sales are final. No refund is available for cancellations.
• Please provide accurate and complete information (name, gender, ID number, nationality, contact information, etc.) when booking to avoid booking errors and travel disruptions. You are responsible for any losses you incur due to incorrect information you provide.
• If any attractions or venues cannot be visited due to unforeseen circumstances during your trip, the staff will work with you to either cancel or switch out the affected sites. Alternatively, an on-site refund can be provided based on the ticket price in your travel package (not the venue's listed price).
• If there is any inconsistency between the product confirmation or supplementary terms and the main travel contract, the product confirmation or supplementary terms will take precedence.

Travel guidelines

• [No Mandatory Shopping] This product does not include any mandatory shopping activities throughout the trip. Shopping activities not arranged by our company at attractions, venues, or on cruise ships are excluded. If any unauthorized shopping activity is added and verified, our company will pay you liquidated damages equal to 10% of the total travel expenses multiplied by the number of unauthorized shopping activities added.

Tour reminder

• Wheelchair accessible
• Suitable for all physical fitness levels
• Must provide birth date at the time of booking
• A current valid passport is required on the day of travel
• A moderate amount of walking is involved. Comfortable walking shoes are recommended.
• Operates in all weather conditions. Please dress appropriately.
• Wheelchair accessible (except at Jigokudani Snow Monkey Park)
• Non-smoking: All the rooms are non-smoking in ryokan (otherwise requested), there are designated areas outside for those who would like to smoke.
• For this tour, if we provide train tickets from Tokyo and return (add-on cost when booking): we will send train tickets to the guests’ hotel in Tokyo (the hotel which guests are staying at before their Nagano trip). Please provide: 1) Hotel Name in Tokyo, 2) Name of guest who booked the hotel, 3) Confirmation Number, and 4) Dates of Stay at the hotel in Tokyo.
• Snow Monkeys in warmer seasons: The snow starts to melt by March and the snow monkeys may not bathe as often as they did in the winter to keep warm. Guests may see snow monkeys taking a swim as the park staff gives them lunch, but unlike winter months, there are days when the monkeys just do not feel like entering the bath. When it is warm and the sun is out, the monkeys tend to be more active and move around the area, grooming themselves. While winter is not the only time to see snow monkeys, please note that they are wild animals and it is difficult to predict their behavior. You can still visit the Snow Monkey Park, but seeing the monkeys and watching them bathe is not always guaranteed.
• Children and youth must be accompanied by adult (in the same room as adults, up to 4 children in one room):
• For food, children from age 1 to 5 years old will not have meal at ryokan. Food must be arranged separately by adults, or the meal served to adults can be shared with children.
• For accommodations, children from age 1 to 5 years old will sleep in the same bed or futon with parents. Separate futon can be provided at additional cost at the ryokan.
• Private tour with English-speaking tour guide is for the first day of the tour only (either public transportation or private chartered vehicle based on your booking) . On the second day, the customer is free to explore Nagano on their own (the tour guide will not be present).
• Age Requirement: Guests of all ages can attend this tour, but a booking must be made for each person. Adult pricing applies to guests age 12 to 99. Child pricing applies to guests age 6 - 11. Young child pricing applies to guests age 1 - 5. In this private group tour, there must be at least one person that is 18 years or older.
• Moderate Cancellation Policy:
• 100% refund for cancellations made up to 4 days before the start time of the experience. Cancellations made after that time period will receive no refund
• How far in advance should I book?Preparing a customized tour requires some time, especially if reservations for restaurants or other venues are required. We recommend making a reservation as early as possible. Ideally, it should be 3 months before your travel date, or 1 month before the travel date at the very least. For Custom Tour bookings that are requested with less than 7 days before the travel date, we may not be able to arrange your custom tour in time so your booking request may be cancelled and you will receive a full refund.
• Why am I charged a service fee if I make a cancellation after you started planning the trip?
• Organizing and planning a trip requires a lot of time and if we have made reservations on your behalf, it may be very challenging to cancel some booking requests. Once we receive your booking and your answers from the Custom Tour form, we will begin putting together your Itinerary Sheet and will start arranging your tour guide, buying tickets, making reservations at venues for your tour, etc.
• If you cancel the tour any time after we have sent you the custom Itinerary Sheet, the service fee of 15% of your total tour cost will be nonrefundable.
• If your cancellation falls within the fees applied to the Standard Cancellation Policy, the service fee of 15% will no longer take effect. You will only be responsible for the cancellation fee specified in the Standard Cancellation Policy. Please carefully review the terms and conditions specified on the checkout page.
• Once you’ve booked the Private 2-day Nagano Tour: Zenkoji Temple, Obuse, Jigokudani Monkey Park tour, you’ll receive a form with a variety of itinerary options to suit your vehicle option and essential information to complete your booking. You will able to choose your interested Add-on itinerary for your 2nd day in the form. If you need help to arrange the Bullet Train ticket from Tokyo as well, you can address it in the form.
• PLEASE FILL OUT THE TOUR FORM: After your booking, you will receive a link to the Nagano Form (within 48 hours) that asks for pertinent information required for this booking. Please ensure that this Nagano Form is completed accurately at least 7 days before your tour date.
• For those who would like to explore neighboring areas such as Matsumoto, Kamikochi, Hakuba, or other neighboring areas with a tour guide and private vehicle, the option is available as an add-on when you receive our form after you make the booking. Please note that this add-on is not included in the tour price you paid. We will send an e-invoice to your email if you choose the add-on.
• Japan Awaits is a licensed tour operator in Japan, with hundreds of registered and vetted tour guides nationwide. We offer tours in any location in Japan and manage all details, including transportation and tickets. Visit Japan Awaits to learn more about our tours or inquire about a custom experience today.

Traveler breach of contract:

Penalties for breaking the contract before the date of travel are calculated as follows:

If the actual fees charged to the traveler are higher than the fees shown above, the traveler should pay the actual fees charged, but this amount should not be higher than the total travel fees.
As some travel items need to be booked in advance for this route, cancellations at a time other than the period between the group being formed and 999 day(s) before departure may incur loss without refund of plane tickets, hotel bookings, or other booked items. If the traveler needs to cancel a booking, the traveler should contact the travel agency as soon as possible. The travel agency should help the traveler reduce losses if possible, and refund travel fees after losses and cancellation fees have been deducted. The travel agency is not responsible for further compensating the traveler for any losses.