2D1N · Group Tours · The Best Halong Bay Overnight Cruise– CozyBay Grand-All Inclusive

Age restrictions

• For safety reasons, at least one adult traveler must accompany.

Other restrictions

• For group bookings, the booker or group representative must have consent from all travelers to act as the authorized signatory for the trip. All travelers recognize the representative's signature on the travel contract and its appendices. If you do not have such authorization, please refrain from booking or signing the contract on behalf of others.
• For the safety of minors, we recommend that they travel with their guardian or a companion who carries a letter of authorization from the guardian.

Group tour notification

• You'll receive a group tour notification or call from our staff at least 1 day before departure. Keep your phone available. If you don't receive it, contact tours4fun customer support immediately. The meeting time specified in the confirmation notice or by our staff is final.

Booking information

• If the contract ends due to unavoidable events or force majeure, neither the travel agency nor you are liable. If you're stranded, the agency will help with accommodation. You'll cover extra food and lodging costs, while return travel expenses are shared. Please read and understand these terms.
• For a full refund, cancel at least 24 hours before the scheduled departure time.
• Please provide accurate and complete information (name, gender, ID number, nationality, contact information, etc.) when booking to avoid booking errors and travel disruptions. You are responsible for any losses you incur due to incorrect information you provide.
• If any attractions or venues cannot be visited due to unforeseen circumstances during your trip, the staff will work with you to either cancel or switch out the affected sites. Alternatively, an on-site refund can be provided based on the ticket price in your travel package (not the venue's listed price). Thank you for your understanding.
• If there is any inconsistency between the product confirmation or supplementary terms and the main travel contract, the product confirmation or supplementary terms will take precedence.

Tour reminder

• Infants and small children can ride in a pram or stroller
  Infants are required to sit on an adult’s lap
  Not recommended for travelers with poor cardiovascular health
  Suitable for all physical fitness levels
  Children from 5 to 8 years of age are charged 75%, sharing a room with parent;
  Children from 9 years of age as adult
  Only one (01) child under 4 years old sharing room with two (02) adults is allowed for FOC;
  • Only 1 child under 4 can stay free with 2 adults; from the second child will be charged 50% adult price/child.
  FOR CUSTOMERS CHOOSE OPTION FROM HANOI:
  If your hotel is located in Hanoi Old Quarter, please choose hotel pick up on hotel listing or send the message your hotel address for us, we will check and confirm you.
  If your hotel is outside of Hanoi Old Quarter, you should come Hanoi Opera House at 7:45am
  FOR CUSTOMERS CHOOSE OPTION FROM TUAN CHAU:
  You should come to our Cruise Port block 7 Tuan Chau Marina located at 9 Ngoc Chau str, Tuan Chau island at 11:45am
  

Traveler breach of contract

Penalties for breaking the contract before the date of travel are calculated as follows: