2-Day The Best Halong Bay Overnight Cruise– CozyBay Grand-All Inclusive

Age restrictions

• For safety reasons, at least one adult traveler must accompany.

Other restrictions

• For group bookings, the booker or group representative must have consent from all travelers to act as the authorized signatory for the trip. All travelers recognize the representative's signature on the travel contract and its appendices. If you do not have such authorization, please refrain from booking or signing the contract on behalf of others.
• For the safety of minors, we recommend that they travel with their guardian or a companion who carries a letter of authorization from the guardian.

Group tour notification

• You'll receive a group tour notification or call from our staff at least 1 day before departure. Keep your phone available. If you don't receive it, contact tours4fun customer support immediately. The meeting time specified in the confirmation notice or by our staff is final.

Booking information

• If the contract ends due to unavoidable events or force majeure, neither the travel agency nor you are liable. If you're stranded, the agency will help with accommodation. You'll cover extra food and lodging costs, while return travel expenses are shared. Please read and understand these terms.
• For a full refund, cancel at least 24 hours before the scheduled departure time.
• Please provide accurate and complete information (name, gender, ID number, nationality, contact information, etc.) when booking to avoid booking errors and travel disruptions. You are responsible for any losses you incur due to incorrect information you provide.
• If any attractions or venues cannot be visited due to unforeseen circumstances during your trip, the staff will work with you to either cancel or switch out the affected sites. Alternatively, an on-site refund can be provided based on the ticket price in your travel package (not the venue's listed price).
• If there is any inconsistency between the product confirmation or supplementary terms and the main travel contract, the product confirmation or supplementary terms will take precedence.

Travel guidelines

• [No Mandatory Shopping] This product does not include any mandatory shopping activities throughout the trip. Shopping activities not arranged by our company at attractions, venues, or on cruise ships are excluded. If any unauthorized shopping activity is added and verified, our company will pay you liquidated damages equal to 10% of the total travel expenses multiplied by the number of unauthorized shopping activities added.
• Free airport pickup(One pickup per booking by default. If the arrival times of passengers differ significantly, a maximum of one pickup per room will be arranged).
• Driver will meet you at the airport with a sign displaying your name (Usually, the name of the first guest will be listed. If multiple groups arrive around the same time, a shared transfer may be arranged, and waiting could be required).
  
• Transfers wait a maximum of one hour from the flight landing time. It is essential that passengers are punctual and go immediately to the meeting point, which is always detailed in the service summary. This summary now includes a Google Maps link to help with the exact location.
  
• It is equally important that passengers are aware of the emergency number and the transfer provider's contact details to make your pickup/drop-off smooth.
  
• We would like to remind you that any change, cancellation or modification must be communicated at least 48 hours in advance for Europe and 72 hours for Japan. If the information is received after this period, the service is subject to availability and may not be carried out.
  
• If you have booked the paid 24-hour airport pick-up/drop-off service, please confirm the pickup/drop-off time with the tour guide in advance. If you fail to show up at the agreed time, the service will not be available.
  
• Time limit for providing flight information: Kindly submit your flight details at least 7 days in advance of the group joining date. Failure to do so may result in an unsuccessful arrangement of the transfer service.
  
• If the itinerary involves special tickets/high-speed train tickets/boat tickets/cruise tickets/train tickets and other unique resources, please contact customer service after placing the order to provide a clear photo of the passport's information page, as these special resources are non-refundable once booked!
  
• If the tour includes airport pickup service, please notify us of any changes to your flight at least 72 hours before departure. Changes or cancellations to the pickup service within 72 hours of departure cannot be accommodated
  
• Please note that your tour guide might be changed once or several times during the tour. On some tours, according to the number of passengers, the service may be provided in bilingual (usually in English and Spanish), either accompanied by two tour leaders, one for each language, or a single tour leader for smaller aroups explaining in both languages
  
• One suitcase of up to 30 kg per person is allowed, plus one piece of hand luggage such as a backpack or handbag without wheels, as it must fit in the overhead compartment on the coach. If the passenger exceeds this amount, they will have to pay for the extra transport cost.
  
• The indicated times are approximate, as they may be affected by external factors such as traffic, special events or local holidays. We kindly ask passengers to pay attention to notes in the service summary and check for any updates in the online system. We also request special attention during seasonal changes, as there may be modifications to itineraries or added/removed services. We remind you that, according to our general terms, Tours4fun reserves the right to modify, replace, or reschedule services if necessary.
  
• tours4fun acts as an intermediary between hotels and passengers and therefore cannot guarantee a specific type of room(For double rooms, we can't guarantee 1 Queen/King Bed or 2 Separate Beds). We will always request the passenger's preference, but the confirmation depends exclusively on the hotel.
  
• Often, triple rooms are double rooms with an extra bed or sofa bed added, and they are not always comfortable. In some cases, a double and a single room is offered. Triple rooms are not recommended for three adults, only for families with children.
  
• Our tours may be bilingual and shared with passengers of different nationalities. We believe this cultural diversity enriches the travel experience, but it is important that passengers are informed in advance.
  
• Our guides are certified in English (C1 level), but are not necessarily native English speakers, as they may come from various countries. Nevertheless, the service is always provided with full professionalism.
  
• Upon booking your tour or activity and after receiving confirmation, you will be issued an e-ticket detailing our local operator's name and contact information. If at any point you were to suffer a delay arriving at the meeting point (held during customs check, loss of luggage, etc.), missing a connecting flight or your flight number was changed, you must urgently contact the transfer agent or the emergency phone number that you can find on your travel voucher.
  
• For tours that include airport pick-up service, please provide your arrival flight information or pickup details at east 7 days prior to the departure date. If you don't provide the information in advance, you will be responsible
  
• For tours that include meals, please inform us in advance if any guests have food allergies. Requests for vegetarian meals must be made in advance and are subject to availability, with no guarantee.
• If the itinerary includes domestic flights, train tickets, or Abraham Palace entrance tickets, we will secure your spots as soon as your order is confirmed. Please note that all internal flights, train tickets, and Abraham Palace tickets are non-refundable and non-changeable once booked.

Tour reminder

• Infants and small children can ride in a pram or stroller
• Infants are required to sit on an adult’s lap
• Not recommended for travelers with poor cardiovascular health
• Suitable for all physical fitness levels
• Children from 5 to 8 years of age are charged 75%, sharing a room with parent;
• Children from 9 years of age as adult
• Only one (01) child under 4 years old sharing room with two (02) adults is allowed for FOC;
• • Only 1 child under 4 can stay free with 2 adults; from the second child will be charged 50% adult price/child.
• FOR CUSTOMERS CHOOSE OPTION FROM HANOI:
  If your hotel is located in Hanoi Old Quarter, please choose hotel pick up on hotel listing or send the message your hotel address for us, we will check and confirm you.
  If your hotel is outside of Hanoi Old Quarter, you should come Hanoi Opera House at 7:45am
  FOR CUSTOMERS CHOOSE OPTION FROM TUAN CHAU:
  You should come to our Cruise Port block 7 Tuan Chau Marina located at 9 Ngoc Chau str, Tuan Chau island at 11:45am
  

Traveler breach of contract:

Penalties for breaking the contract before the date of travel are calculated as follows:

If the actual fees charged to the traveler are higher than the fees shown above, the traveler should pay the actual fees charged, but this amount should not be higher than the total travel fees.
As some travel items need to be booked in advance for this route, cancellations at a time other than the period between the group being formed and 999 day(s) before departure may incur loss without refund of plane tickets, hotel bookings, or other booked items. If the traveler needs to cancel a booking, the traveler should contact the travel agency as soon as possible. The travel agency should help the traveler reduce losses if possible, and refund travel fees after losses and cancellation fees have been deducted. The travel agency is not responsible for further compensating the traveler for any losses.