4-Day Adventurous Tour from Cancun · Chichén Itzá, Cenote Ik-Kil, Suytun cenote and Cancun Free Day | Stay at Hyatt Ziva Cancun Hotel

Age restrictions

• Due to limited service capacity, this route is not suitable for infants (14 days–2 years old (exclusive)).
• For safety reasons, minors under the age of 18 must be accompanied by at least one adult passenger.

Other restrictions

• For group bookings, the booker or group representative must have consent from all travelers to act as the authorized signatory for the trip. All travelers recognize the representative's signature on the travel contract and its appendices. If you do not have such authorization, please refrain from booking or signing the contract on behalf of others.
• For the safety of minors, we recommend that they travel with their guardian or a companion who carries a letter of authorization from the guardian.

Group information

• The minimum group size for this product is 2 people.If you haven't received group confirmation 30 days before departure, tours4fun will ask if you're willing to wait. If you book less than 30 days before departure, the tour may not proceed as scheduled. After booking, please wait for a confirmation notice, or choose a confirmed date/product to secure your trip. If either party cancels before confirmation, there is no breach of contract. Once confirmed, cancellations incur penalties as outlined in the agreement.
• Each group can include up to 55 people, including children who occupy seats. If the actual number of travelers exceeds this limit, 10% of the total booking amount will be refunded as compensation once verified.

Group arrangements

• This group tour for independent travelers may include shared transportation with guests from other agencies. Service standards will remain unchanged. Booking implies acceptance of the itinerary arrangements after the group is formed.

Group tour notification

• You'll receive a group tour notification or call from our staff at least 1 day before departure. Keep your phone available. If you don't receive it, contact tours4fun customer support immediately. The meeting time specified in the confirmation notice or by our staff is final.

Single room supplement

• Rooms for multiple occupants are available. If you want to share a room with other travelers, please note it in the booking comments. Requests are required because rooms are limited. If your request is successful, customer support will handle the booking.
• Due to local hotel policies, if 2 adults are traveling with 2 or more children, please book 2 rooms.
  
• If you choose to stay alone, some hotels may arrange a small single room (single bed) for you.

Booking information

• If the contract ends due to unavoidable events or force majeure, neither the travel agency nor you are liable. If you're stranded, the agency will help with accommodation. You'll cover extra food and lodging costs, while return travel expenses are shared. Please read and understand these terms.
• This product excludes tour leader services for Full journey. Local guides will provide relevant services at the destination.
• Please provide accurate and complete information (name, gender, ID number, nationality, contact information, etc.) when booking to avoid booking errors and travel disruptions. You are responsible for any losses you incur due to incorrect information you provide.
• If any attractions or venues cannot be visited due to unforeseen circumstances during your trip, the staff will work with you to either cancel or switch out the affected sites. Alternatively, an on-site refund can be provided based on the ticket price in your travel package (not the venue's listed price).
• Complimentary activities are offered depending on attraction or venue capacity and weather conditions. Participation is optional.
• During the non-free time, you need the tour guide's consent to leave the group. If granted, you must sign a waiver and are responsible for your safety and belongings. Unfinished parts of the tour are forfeited, and costs won't be refunded.
• If there is any inconsistency between the product confirmation or supplementary terms and the main travel contract, the product confirmation or supplementary terms will take precedence.

Travel guidelines

• [No Mandatory Shopping] This product does not include any mandatory shopping activities throughout the trip. Shopping activities not arranged by our company at attractions, venues, or on cruise ships are excluded. If any unauthorized shopping activity is added and verified, our company will pay you liquidated damages equal to 10% of the total travel expenses multiplied by the number of unauthorized shopping activities added.
• Free airport pickup(One pickup per booking by default. If the arrival times of passengers differ significantly, a maximum of one pickup per room will be arranged).
• Driver will meet you at the airport with a sign displaying your name (Usually, the name of the first guest will be listed. If multiple groups arrive around the same time, a shared transfer may be arranged, and waiting could be required).
  
• Transfers wait a maximum of one hour from the flight landing time. It is essential that passengers are punctual and go immediately to the meeting point, which is always detailed in the service summary. This summary now includes a Google Maps link to help with the exact location.
  
• It is equally important that passengers are aware of the emergency number and the transfer provider's contact details to make your pickup/drop-off smooth.
  
• We would like to remind you that any change, cancellation or modification must be communicated at least 48 hours in advance for Europe and 72 hours for Japan. If the information is received after this period, the service is subject to availability and may not be carried out.
  
• If you have booked the paid 24-hour airport pick-up/drop-off service, please confirm the pickup/drop-off time with the tour guide in advance. If you fail to show up at the agreed time, the service will not be available.
  
• Time limit for providing flight information: Kindly submit your flight details at least 7 days in advance of the group joining date. Failure to do so may result in an unsuccessful arrangement of the transfer service.
  
• If the itinerary involves special tickets/high-speed train tickets/boat tickets/cruise tickets/train tickets and other unique resources, please contact customer service after placing the order to provide a clear photo of the passport's information page, as these special resources are non-refundable once booked!
  
• If the tour includes airport pickup service, please notify us of any changes to your flight at least 72 hours before departure. Changes or cancellations to the pickup service within 72 hours of departure cannot be accommodated
  
• Please note that your tour guide might be changed once or several times during the tour. On some tours, according to the number of passengers, the service may be provided in bilingual (usually in English and Spanish), either accompanied by two tour leaders, one for each language, or a single tour leader for smaller aroups explaining in both languages
  
• One suitcase of up to 30 kg per person is allowed, plus one piece of hand luggage such as a backpack or handbag without wheels, as it must fit in the overhead compartment on the coach. If the passenger exceeds this amount, they will have to pay for the extra transport cost.
  
• The indicated times are approximate, as they may be affected by external factors such as traffic, special events or local holidays. We kindly ask passengers to pay attention to notes in the service summary and check for any updates in the online system. We also request special attention during seasonal changes, as there may be modifications to itineraries or added/removed services. We remind you that, according to our general terms, Tours4fun reserves the right to modify, replace, or reschedule services if necessary.
  
• tours4fun acts as an intermediary between hotels and passengers and therefore cannot guarantee a specific type of room(For double rooms, we can't guarantee 1 Queen/King Bed or 2 Separate Beds). We will always request the passenger's preference, but the confirmation depends exclusively on the hotel.
  
• Often, triple rooms are double rooms with an extra bed or sofa bed added, and they are not always comfortable. In some cases, a double and a single room is offered. Triple rooms are not recommended for three adults, only for families with children.
  
• Our tours may be bilingual and shared with passengers of different nationalities. We believe this cultural diversity enriches the travel experience, but it is important that passengers are informed in advance.
  
• Our guides are certified in English (C1 level), but are not necessarily native English speakers, as they may come from various countries. Nevertheless, the service is always provided with full professionalism.
  
• Upon booking your tour or activity and after receiving confirmation, you will be issued an e-ticket detailing our local operator's name and contact information. If at any point you were to suffer a delay arriving at the meeting point (held during customs check, loss of luggage, etc.), missing a connecting flight or your flight number was changed, you must urgently contact the transfer agent or the emergency phone number that you can find on your travel voucher.
  
• For tours that include airport pick-up service, please provide your arrival flight information or pickup details at east 7 days prior to the departure date. If you don't provide the information in advance, you will be responsible
  
• For tours that include meals, please inform us in advance if any guests have food allergies. Requests for vegetarian meals must be made in advance and are subject to availability, with no guarantee.
• If the itinerary includes domestic flights, train tickets, or Abraham Palace entrance tickets, we will secure your spots as soon as your order is confirmed. Please note that all internal flights, train tickets, and Abraham Palace tickets are non-refundable and non-changeable once booked.
• Please note that seasonal landscapes (e.g., maple leaves, cherry blossoms, rapeseed flowers) are dependent on weather and climate conditions, which may impact your viewing experience.
• There may be some privately operated entertainment and consumption venues at the destination. Most of these venues do not have legal business qualifications and may pose various hidden dangers. For your safety and health, tours4fun reminds you to be cautious when consuming at these venues.

Transportation

• Guaranteed transportation for tours within itineraries for groups of more than 10 people, with an empty-seat rate of at least 15% or a dedicated luggage vehicle (empty-seat rate refers to: the number of unoccupied seats / total number of seats, seats used for luggage are not counted as empty seats). Designated vehicles for special destinations and scenic spots are not included.
• During the tour, you may be served by different vehicles and service staff.
• Please arrive at the designated pick-up location at the time agreed upon with the tour guide. Punctuality is important, as being late will delay your itinerary and that of other travelers. If you miss the tour bus due to lateness, please make your way to the next meeting point.

Accommodation

• Most of the hotels at the destination do not provide disposable toiletries.
• Due to local economic conditions, transportation, hotel services and facilities, and dining options may differ from those in more developed cities.

Meals

• For tour group meals, the travel agency will ensure the hygiene and quantity of the food meet the promised standards. However, meal flavors vary in different regions and may not satisfy your personal preferences.

Shopping/optional expenses

• During the tour, you might find shopping opportunities not organized by the travel agency at various attractions, venues, restaurants, and rest areas. tours4fun advises making purchases based on your needs and requesting proof of purchase. Please note that you are responsible for any disputes related to these purchases.

Traveler breach of contract:

Penalties for breaking the contract before the date of travel are calculated as follows:

If the actual fees charged to the traveler are higher than the fees shown above, the traveler should pay the actual fees charged, but this amount should not be higher than the total travel fees.
As some travel items need to be booked in advance for this route, cancellations at a time other than the period between the group being formed and 44 day(s) before departure may incur loss without refund of plane tickets, hotel bookings, or other booked items. If the traveler needs to cancel a booking, the traveler should contact the travel agency as soon as possible. The travel agency should help the traveler reduce losses if possible, and refund travel fees after losses and cancellation fees have been deducted. The travel agency is not responsible for further compensating the traveler for any losses.