[Booking Information]
1. Please make sure to provide accurate and complete information (name, gender, contact details, adult/child, etc.) at the time of booking to avoid any errors that may affect your trip. For children, please provide their date of birth in advance to determine if a child safety seat is required. Any loss or delay caused by missing information will be at your own responsibility.
2. If you have not received the Tour Confirmation Letter 7 days before departure, please contact our staff promptly.
3. To ensure a smooth and enjoyable trip, we strongly recommend pre-booking optional activities and meal packages when placing your order. No additional bookings will be accepted within 10 days before departure or during the tour.
4. This product is a join-in tour, where travelers may be grouped together. The tour operator reserves the right to adjust the order of the itinerary while maintaining all promised services and standards.
5. Hotel Standards: There is no official star rating system for hotels in North America. All hotels used are local brand hotels.
6. Standard hotel rooms in North America come with one double bed or two beds. Please indicate your bed preference when booking; we will do our best to accommodate but cannot guarantee.
7. Transportation: The vehicle size will depend on the number of travelers. For groups under 24 guests, the driver may also serve as the guide. For groups of 24 or more, there will be both a driver and a guide.
8. Each service provider (hotels, transportation companies, attractions, etc.) has its own safety and liability policies. In the event of any accidents or losses, resolution will follow the respective provider’s terms. The tour operator bears no direct responsibility.
9. In case of unforeseen circumstances such as severe weather or traffic incidents, the company reserves the right to modify or cancel the itinerary.
10. We strongly recommend purchasing travel insurance to protect your personal interests.
11. The company is not responsible for issues caused by flight cancellations, delays, weather, or other travel safety matters governed by the respective airline or transportation authority.
[Travel Information]
1. If your trip includes airport transfer services, please make sure to provide accurate flight details and arrive at the designated pickup point on time. If incorrect information causes a missed pickup, the company reserves the right to charge an additional fee or to arrange the next available complimentary transfer (subject to space availability).
Each order includes one complimentary pickup and one drop-off service only.
2. Depending on hotel policy, a credit card deposit may be required upon check-in to cover incidental expenses (e.g., phone, laundry, meals).
3. If you need assistance before your trip, please contact our Chinese-speaking customer service.
4. All tickets and meal packages must be pre-booked. No additional purchases are available during the tour.
5. Please arrive at the meeting point on time as instructed by your guide. If you miss the departure due to lateness, you must rejoin the group at your own expense.
6. During the tour, guests may stay at different hotels. The guide and driver will coordinate transfers as needed — your understanding and cooperation are appreciated.
7. Different vehicles and guides may serve you on different days. Thank you for your understanding.
8. Guests leaving the tour midway must sign a Tour Withdrawal Agreement.
9. Travelers under 16 must be accompanied by an adult (18 or older).
10. Complimentary activities are non-refundable if canceled due to weather, traffic, or other force majeure reasons, or if missed for personal reasons.
11. For special requests (e.g., bed type, vegetarian meals, baby seats), please inform us at least 7 days before departure. We will do our best to accommodate but cannot guarantee.
[VIA Rail Special Notes]
1. In the event of unexpected or force majeure circumstances (including but not limited to transportation scheduling, temporary airport/station closures, service cancellations, weather, or traffic control) causing train or flight delays/cancellations, the tour operator will assist you with necessary changes.
If a train delay exceeds 5 hours, you may choose to wait for the train or cancel the train segment.
2. For cancellations, we will help process train ticket refunds and provide one free night at Travelodge Vancouver or a hotel of similar standard.
3. Any flight changes or other transportation costs are at the traveler’s own expense.
4. This product includes VIA Rail Canada train tickets. All train information, cancellation, and change policies are subject to the final confirmation of VIA Rail Canada.
5. We strongly recommend purchasing travel insurance in advance.
6. VIA Rail Luggage Policy:
- Checked baggage: 2 pieces per person, max 23 kg each, total dimensions not exceeding 158 cm per piece.
- Carry-on: 1 piece, max 11.5 kg, size not exceeding 43 x 15 x 33 cm.
Depending on your arrival time, your hotel room may not be available until the afternoon. Most hotels allow check-in between 1:00pm-3:00pm, however some charge a fee for early check-in. Please check at the hotel desk to see if you may store your luggage at the hotel if you wish to explore the city on your own before check-in.
Please Note:
1. Guests are not allowed to use a CITY PASS, NATIONAL PARK PASS and admission ticket purchased by themselves to join the sightseeing attractions included in this tour.
2. Guests who do use a CITY PASS, NATIONAL PARK PASS or admission ticket purchased by themselves, will not be offered the transportation service for that day, and will possible need to pay a penalty fee. Please consult your tour guide for details.
Language: This tour is escorted by a professional bilingual tour guide and/or driver guide (English/Chinese). Tours and/or languages may be combined to operate this tour depending on the number of passengers who have booked a particular departure.
The time we mentioned in the itinerary is for reference only. Please refer to your guide on tour for the actual arrangement. The visiting order and duration might be changed according to actual and practical situation for better service.
This tour/activity is overseen by a select local operator in the region. Upon booking your tour or activity and after receiving confirmation, you will be issued an e-ticket detailing the local operator's name and contact information. If you require assistance finding a specific tour, please contact us for more information.
Do not take any hotel supplies, such as shower gel, shampoo, or conditioner, from the room. Doing so will incur a fine, payable by the guest.Important: For bus tour, front row seats are not first-come, first-served; an additional fee is required. If you require a front row seat, please contact us in advance to check availability.
Requisito de vacuna contra la fiebre amarilla: Si ha viajado a o transita a través de regiones endémicas de la fiebre amarilla incluyendo países de África Oriental (excluyendo Tanzania) o países de América del Sur, ya sea antes o después de su viaje, puede ser necesario presentar un certificado de vacuna contra la fiebre amarilla válido. Este requisito puede aplicarse no solo para unirse a tours sino también para ciertos vuelos o entrada a países específicos. Para más detalles, por favor consulte el sitio oficial: :
Áreas de riesgo de la fiebre amarilla - Fit for Travel