Question 1

What are your safety record and protocols?

Accepted Answer

US Travel Korea maintains a strong safety record by working only with licensed guides, insured vehicles, and certified partners. We conduct pre-tour safety checks, monitor local conditions, and provide 24/7 emergency support to ensure secure, well-managed travel experiences across Korea.

Question 2

What is included and not included in your tours?

Accepted Answer

Our tours in Korea typically include hotel accommodation, daily breakfast, private vehicle and driver, licensed English-speaking guides, entrance fees to attractions, and selected meals as outlined in the itinerary. We also provide on-ground coordination and operational support throughout the program.

Items not included are international airfare, travel insurance, personal expenses, optional activities not specified in the itinerary, and any services not clearly mentioned under inclusions.

Question 3

What is your cancellation and refund policy?

Accepted Answer

Cancellation Policy
14 to 8 days prior to departure: 20% of the tour price will be charged.
7 to 4 days prior to departure: 50% of the tour price will be charged.
3 days prior to departure through the departure day: No refund (100% cancellation fee applies).
No-show: No refund.

Question 4

Can we customize your tours for our group?

Accepted Answer

Yes, all of our tours can be fully customized to suit your group’s interests, budget, and schedule. We tailor itineraries, accommodation levels, transportation, meals, and themed experiences to meet your specific needs and expectations.

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