1. Please note that after you clear customs and collect your luggage, the pickup driver will usually be waiting for you at the exit, holding a sign (as shown below). Kindly exit the airport at the closest exit to your luggage carousel, as the driver is likely to be waiting there. Group pickup services may require you to wait at the airport for other guests.
2. The pickup driver will wait for you at the airport for up to 1 hour, based on your flight's arrival time.
3. If you are delayed leaving the airport for any reason (such as luggage lost or delays at immigration) or if you miss your connecting flight or if there are changes to your flight, please inform us promptly using the emergency contact information provided in the travel notice.
4. If your flight includes a transfer in another European city, please inform the pickup company of any changes to your transfer flight number or time. Otherwise, you risk missing your scheduled pickup time and will not benefit from the service.
5. The pickup service can only be arranged from hotels, train stations, or the airport of the destination city to the hotel where the group trip begins, with a maximum distance of 40 kilometers from the airport/port to the hotel.
6. If you have additionally booked a paid drop-off service (available 24 hours), please confirm the timing with your guide in advance. If you do not arrive at the agreed time, you will not be able to use the drop-off service.
7. Please comply with the entry health and quarantine requirements of each country and prepare the necessary documents. If you are denied entry, the traveler will take full responsibility. We recommend checking specific information provided by airlines, embassies, or consulates. Please keep your contact number accessible. If there are any changes to the pickup location due to health policy requirements, we will notify you by phone.
【Airport Transfer Details】
1. Free airport pickup (One pickup per booking by default. If the arrival times of passengers differ significantly, a maximum of one pickup per room will be arranged).
2. Driver will meet you at the airport with a sign displaying your name (Usually, the name of the first guest will be listed. If multiple groups arrive around the same time, a shared transfer may be arranged, and waiting could be required).
3. Transfers wait a maximum of one hour from the flight landing time. It is essential that passengers are punctual and go immediately to the meeting point, which is always detailed in the service summary. This summary now includes a Google Maps link to help with the exact location.
4. It is equally important that passengers are aware of the emergency number and the transfer provider's contact details to make your pickup/dropoff smooth.
5. We would like to remind you that any change, cancellation or modification must be communicated at least 48 hours in advance for Europe and 72 hours for Japan. If the information is received after this period, the service is subject to availability and may not be carried out.
6. If you have booked the paid 24-hour airport pick-up/drop-off service, please confirm the pickup/dropoff time with the tour guide in advance. If you fail to show up at the agreed time, the service will not be available.