【Arrival pick-up service】
24h Complimentary airport pick-up service: Athens International Airport (ATH)
Other tips:
1. Please note that after you clear customs and pick up your luggage, the driver will typically be waiting for you at the exit with our local operator's sign. Please exit the airport at the closest gate to your baggage claim area, as the driver usually waits there. For group pick-up services, you may need to wait at the airport for other passengers.
2. The driver will wait for you at the airport for up to one hour after your flight's arrival time.
If you are delayed exiting the airport for any reason (e.g., due to lost luggage at customs) or if you miss a connecting flight or change your flight, please inform us promptly using the emergency contact (phone number provided in the travel notice).
3. If your flight involves a layover in another European city, please notify the pick-up company immediately if there are changes to your connecting flight number or time. Otherwise, you may miss the scheduled pick-up time and will not be able to use the service.
4. The pick-up service is available only from hotels, train stations, or airports in the destination city to the hotel where the group tour begins, with a maximum distance of 40 kilometers from the airport or port to the hotel.
5. If you have booked an additional paid drop-off service (available 24/7), please confirm the schedule for the drop-off day with your tour guide in advance. If you do not appear at the agreed time, you will not be able to use the drop-off service.
6. Please comply with the entry health and safety requirements of each country and prepare the necessary documents.
7. Travelers are fully responsible for any consequences if denied entry. We recommend checking information provided by the airline, embassy, or consulate. Please keep your contact number available. If the pick-up location changes due to health regulations, we will notify you by phone.
【Airport Transfer Details】
1. Free airport pickup (One pickup per booking by default. If the arrival times of passengers differ significantly, a maximum of one pickup per room will be arranged).
2. Driver will meet you at the airport with a sign displaying your name (Usually, the name of the first guest will be listed. If multiple groups arrive around the same time, a shared transfer may be arranged, and waiting could be required).
3. Transfers wait a maximum of one hour from the flight landing time. It is essential that passengers are punctual and go immediately to the meeting point, which is always detailed in the service summary. This summary now includes a Google Maps link to help with the exact location.
4. It is equally important that passengers are aware of the emergency number and the transfer provider's contact details to make your pickup/dropoff smooth.
5. We would like to remind you that any change, cancellation or modification must be communicated at least 48 hours in advance for Europe and 72 hours for Japan. If the information is received after this period, the service is subject to availability and may not be carried out.
6. If you have booked the paid 24-hour airport pick-up/drop-off service, please confirm the pickup/dropoff time with the tour guide in advance. If you fail to show up at the agreed time, the service will not be available.