Gorilla Permits are non-refundable since prices for permits are determined by the Government authority. Once Gorilla permit dates for trekking are confirmed, there's no refund. Force Majeure, it is with regret that our office cannot compensate where an impediment to proper performance of duty is as a result of an event above and beyond our own making, control or anticipation for example government quarantine, travel ban, border closure ,fire, extreme weather, riots, civil strife or natural disaster. On Gorilla permits, notify us on time for any cancellation such that our office can reschedule your Gorilla activities dates and any confirmation is subjected to availability.