【Cancellation & Rebooking policy】
Up on our confirmation being raised : In case of a cancellation the following fees in percentage of the package price apply, uncless otherwise specified on our product tariffs or when advised differently by our staff at time of booking.
- Up to 32 days before travel: handling fee (CHF 120/booking)
- 31 - 17 days before travel: 30% of overall package cost, min. CHF120/booking
- 16 - 10 days before travel: 60% of overall package cost, min. CHF120/booking
- 09 - 0 days days before travel or no show: 100% of overall package cost
- After our confirmation has been raised, we will charge an amendment fee of CHF 60/booking, file plus any charges that may be made by our own suppliers. This particularly will apply where non-refundable rates have been booked.
- The seat reservation for Train ticket, once confirmed, is non-refundable and cannot be amended.